He’s Forking Serious

, , , , | Right | July 9, 2019

(I am a customer at a small medical supply store. While I am being rung up, a man comes into the store. The only other employee working goes up to him and asks how he can help him.)

Customer: “Do you have any plastic forks?”

Employee: *looking confused* “I’m sorry?”

Customer: “Plastic forks? Do you sell them?”

Employee: “No, I’m sorry.”

Customer: “You don’t?”

Employee: “No, we do not.”

Customer: “Why not?”

Employee: *pointing to the display of wheelchairs and walkers/canes* “We only sell medical supplies.”

Customer: *getting upset* “Well, I just got takeout from [Fast Food Place up the road] and I noticed they didn’t give me a plastic fork. How can I eat my food without a fork?!”

Employee: *being nice* “Maybe you should go back there and ask for a fork?”

Customer: *face getting red with anger* “Really?! That’s your solution?! I’ll go next door and get a fork! Thanks for nothing!” *storms out*

Employee: *turns back to us* “Good luck to him. Next door is a dry cleaner.”

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Not Much Assurance About The Insurance, Part 5

| Right | February 7, 2017

(I work in a medical supply company, and most orders are taken over the phone. We do not take insurance.)

Customer: “Do y’all take insurance?”

Me: “No, you’d have to pay by credit card and then go through them for a reimbursement.”

Customer: “How about if I have Medicaid? What’s the price then?”

Me: “The price is the same, because you’ll still be paying with your credit card.”

Customer: “I don’t understand.”

Me: “We only take credit cards. We do not accept insurance.”

Customer: “I don’t understand. How much is it with Medicaid?”

Me: “We don’t accept Medicaid. We don’t accept insurance.”

Customer: “Yes, but how much is it?”

Me: “It’s 7.25, but you would have to use your credit card.”

Customer: “What about if I pay through Medicaid?”

Me: “We don’t accept Medicaid.”

Customer: “I don’t understand.”

Me: “We don’t accept insurance. You would have to pay with credit card and then get a reimbursement from your insurance.”

Customer: “But what about if I have Blue Cross/Blue Shield?”

Me: “We still don’t take insurance, no matter what company it is.”

(She finally got the picture with that final quip.)


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Walker Me Through It

| Right | August 8, 2016

Me: “Thank you for calling [Medical Supply]. My name is [My Name]; how can I help you?”

Customer: “Is this the medical supply store?”

Me: “Yes, it is! What can I help you with today?”

Customer: “Do you sell medical supplies?”

Me: “Yes, we do. We have wheelchairs, hospital beds, walkers, and more. Is there anything in particular you were looking for?”

Customer: “I’ve seen other people using them. It is a metal frame that people use to walk around if they are unstable.”

Me: “That would be a walker. We do have those here, with or without seats.” *I explain the difference* “Would you like to come in and have a look at them?”

Customer: “No, no. You don’t know what it is and you sound too young. I’ll try somewhere else.”

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