Their Lack Of Professionalism Is An Eye-Sore

, , , | Healthy | October 27, 2017

(My eye insurance changes when I got a new job, so I need to find a new doctor for my contacts exam. I choose one in the same building as my previous job at a pharmacy, as I’ve met [Doctor], who is a really nice guy, and call to make an appointment.)

Me: “Hi, before I make an appointment, I want to confirm that you take my insurance?”

Receptionist: “Oh, the plan offered by the local hospital? Of course we do.”

(I’m scheduled for the next open appointment, three months away. Fast forward to the day of the appointment. She copies my insurance cards, and I wait for my exam.)

Nurse: “[My Name]. Good afternoon, the doctor will be in to see you shortly.”

(In walks a short, bald, bearded man, not the tall, thin, bespectacled fellow I knew from the pharmacy, but I figure perhaps [Doctor] has expanded his practice or has a fill-in today. He proceeds to do my exam and tells me my script will be up front, no niceties, no introduction.)

Me: “Thank you! And I’m sorry, but I didn’t catch your name.” *primarily so I know not to schedule an appointment with him again*

Doctor: “[Doctor], of course!”

Me: “Oh, I apologize. I mistook the taller gentleman with glasses for you.”

Doctor: “He’s just the optician.”

(Cue the end of the awkwardness, and I go up front to pay my copay and get my script.)

Receptionist: “That will be [amount nearly $300].”

Me: “What? Shouldn’t it be $50 with my insurance and deductible?”

Receptionist: “Oh, we only take your insurance for eye emergencies.”

Me: *pays with mouth agape*

(She knew they only took my insurance for emergencies and scheduled me for an obviously non-emergent appointment. Then she copied my cards, again not pointing out that it wouldn’t cover my visit. And the doctor was an unfriendly, cold fellow to boot. Needless to say I never went back, even though my insurance has now changed to something they universally accept.)

Check Comes With A Teleportation Fee

, , , | Healthy | October 26, 2017

(We get requests from companies requesting medical charts. We charge a fee to print and mail them. Charts are only mailed after receiving payment.)

Caller: “Hi, I’m calling from [Company] regarding the 25 chart review.”

Me: “Yes?”

Caller: “I was just wondering if you received the check yet?”

Me: *thinking maybe it came in today’s mail, which we hadn’t gotten yet* “When did you mail it?”

Caller: “Today.”

Me: “…then, no. We didn’t get it yet.”

Could Be Better

, | Healthy | October 25, 2017

(I have a chronic illness and find myself going to the office where my GP, the walk-in clinic, and phlebotomy lab are all located. There are two attendants at the front doors that help patients in and out of vehicles and bring wheelchairs. Here in the South, it’s pretty typical for strangers to greet you as you walk past or even ask how you are. “Pretty good,” is the expected answer, no matter what.)

Attendant: “Mornin’. How’re you doing today?”

Me: “Eh. I’m here, aren’t I?”

Attendant: *beat* “Fair enough.”

About To Make A (Dis)Appointment

, , , , | Healthy | October 24, 2017

(My multi-specialty medical office has an audiologist who does hearing tests for patients. I assist the ENT [Ear/Nose/Throat] doctors so I handle calls from his patients, since he doesn’t have his own assistant. One of our phone operators calls me at the nurses’ station with an audiology patient on the other line.)

Operator: “Dr. [Audiologist]’s 4:00 says she’s going to be ten minutes late. Is that okay?”

(We allow a 15-minute window to show up for appointments, and a check of the schedule reveals she’s the last patient of the day.)

Me: “Yes, that’s fine, as long as it’s no more than 15 minutes.”

(The operator relays the message and I go about my day. Later, I realize it’s 4:45 and the patient isn’t showing up as checked in on the schedule. I’m about to call up to the front desk to see if they’ve forgotten to check her in when the receptionist calls me.)

Receptionist: “Hi… did you tell Dr. [Audiologist]’s 4:00 that we’d ‘just work her in’ when she got here? Because she just got here.” *I can practically hear the air quotes*

Me: “I most certainly did not. I said no more than 15 minutes late. She needs to reschedule.”

Receptionist: “Yeah… that’s what I thought. Okay. I’m gonna go talk to [Audiologist]. Bet he’ll say the same thing.”

(He did. When the receptionist politely relayed to the patient that he was unable to stay 45 minutes late to accommodate her, she threw a hissy fit and ranted at our poor receptionist for several minutes before storming out in a snit. Her best line, as the receptionist later conveyed, was that she’d told our phone operator she was “on 50” and he should have known how far away she was. Highway 50 runs from West Sacramento to Maryland…)

Why Nurses Should Rule The World, Part 12

, | Healthy | October 23, 2017

(This was a few years ago. I have made an appointment with a new GP to give me a contraceptive implant since I keep forgetting to take my pills and I want to be safe. This is my first time at this particular office.)

Doctor: “So I’m just going to numb the area first and then we’ll get the implant in there.”

Me: “Okay.”

(I roll up my sleeve and turn my head away.)

Doctor: “Are you all right?”

Me: “Oh, yeah, I just don’t like watching the needle go in. So I’m gonna look at that wall there.”

Doctor: “All right, then.”

(She then stuck the needle in and lifted the skin of my arm up with the needle as she removed it. When she apologized she attempted to do it again. Both times were quite painful but thankfully the needle didn’t break and the rest of the appointment went fine.)

Doctor: “Again, I’m so sorry. I don’t know what happened there. Maybe if you didn’t have such tiny arms!”

(Three years later I went to get my implant replaced. This time I got a nurse to do it. She did it completely pain free on the first try. I guess my tiny arms weren’t a problem for the nurse.)

Related:
Why Nurses Should Rule The World, Part 9
Why Nurses Should Rule The World, Part 10
Why Nurses Should Rule The World, Part 11

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