Caller: “I ordered a large pizza, but you sent me a medium!”
Me: “Sorry to hear that. To confirm, is there a large drawing of yellow cheese on the box or a big red tomato?”
Our medium boxes have a picture of cheese, and the large boxes get a tomato. Apparently, this concept is beyond the caller, and it takes at least five minutes to get her to figure out what is on the front of the box. After she sees that there is a picture of a tomato on the front:
Me: “And is the pizza filling out to the end of the box?”
Caller: “Yeah.”
Me: “It appears you have a large, then, ma’am.”
Caller: “No! This is a medium! You sent me the wrong size!”
Me: “How do you know it’s a medium?”
Caller: “It’s only got six slices! Your mediums have six slices!”
Me: “That’s just the number of slices. The size of the pizza is still a large.”
Caller: “No! It’s a medium! I’m coming back there, and you’re gonna give me a large!”
Me: “Ma’am, you can bring it back in if you like, but if I measure it and it’s a large, we won’t replace it.”
Caller: “We’ll see!”
She did come back, and of course, the pizza was a large. I just took the same pizza and doubled the number of slices. The caller grabbed it back, said, “Finally!”, and drove away.