Unfiltered Story #159994

, , , | Unfiltered | August 7, 2019

(The fast food restaurant I work in has various promotional items going on. Right now, we’re offering pork cheese fries that have pulled pork on them with a choice of three sauces. This happens while I’m working in the drive thru.)
Me: “Hi, how can I help you?”
Customer: “Yes, can I get [several other items] and a pulled pork cheese fries please?”
Me: “Sure, would you like the sauce on the fries sweet, smoky, or spicy?”
Customer: “Cant I not get sauce? Or anything?”
Me, a bit confused: “Okay, so you don’t want the sauce, but you still want the pork and onions on them, right?”
Customer: “Nothing, just the cheese, you can do that right?”
Me: “Sure, anything else?”
Customer: “No, that’s it.”
Me: “Your total will be [total] and the first window, thank you!”
(It’s important to note that we do have cheese fries as their own item and they’re way cheaper than the pork fries. I rang her in for cheese fries.)
Coworker: “Who orders pork fries without the pork? You should have charged her for them!”

Unfiltered Story #149706

, , , | Unfiltered | May 12, 2019

(I work at a restaurant that runs promotionals. Due to the popularity of this particular item, we had run out of the items to make it. I’m working in the drive thru when this happens.)
Coworker: “Hi, how can I help you?”
Customer: “Can I get a [sandwich] and an order of [promotional item]?”
Coworker: “I’m sorry, we don’t have [promotional item] tonight. Can I get you something else?”
Customer: “No. Can you make me [promotional item]? Now!”
Coworker: “I’m sorry, I don’t have the items to make those right now. What else can I get for you?”
Customer: “I don’t see why you can’t make them for me right now! They’re on the board. You need to make them for me now!”
(My coworker had to explain two more times that we didn’t have that particular item before the customer just drove off without any of their food.)

Unfiltered Story #147130

, , , | Unfiltered | April 16, 2019

(I work at a semi popular fast food restaurant. We run promotional food items. The one we just discontinued had been there for quite a long time and was just taken off the menu when this happened. There had been a bit of a line, but I was now down to the last few customers of this rush.)
Me:”Hi, how are you doing today?”
Me:”What can I get for you today?”
Customer:”Can I get [promotional item] to go please?”
Me:”I’m sorry, we no longer offer [promotional item], but we do have [similar item], if you’d like.”
Me:”I’m sorry ma’am, but we don’t have this anymore. Is there something else I can interest you in?”
Customer:”NO! F*** YOU! F*** THIS WHOLE COMPANY!”
(The customer then proceeds to run out of the store, leaving me and the couple behind her to wonder if this really happened.)

Unfiltered Story #146816

, , , | Unfiltered | April 8, 2019

(I work in a semi-popular fast food restaurant. While we are not known for it, we do sell hot and iced coffees. This happens while I’m working in the drive-thru.)
Me: “Hi, how are you today?”
Customer: “Good. I want two small, black iced coffees.”
(It takes me a minute to answer because I have a customer at my window and I’m taking change, but then put in his order after I have finished.)
Customer: “I want TWO small black iced coffees!”
Me: “I got that on your order, would you like anything else today?”
Customer: “No.”
Me: “That’ll be $3.79, first window please.”
(The customer pulls up to my window and he looks pretty mad, his wife also looks mad. I open my window to get the money.)
Me: “Hi, $3.79 please.”
Customer: “Why is it so expensive? I wanted two small, black iced coffees.”
Me: “Well, they’re considered a premium drink here, so they can be a bit expensive.”
Customer’s wife: “We get them for 99 cents everywhere else. Why aren’t they like that here?”
Me: “As I said before, they’re a premium drink, so they’re a bit more pricey.”
(I can see where this is going, but there’s really nothing I can do about the price.)
Customer: “Can’t you make them cheaper for us?”
Me: “I’m sorry Sir, I don’t have the power to do that.”
Customer: “FINE!”
(He then proceeds to speed away through the lane, almost hitting another customer’s car.)

Unfiltered Story #122188

, , , | Unfiltered | September 28, 2018

(I work at a semi-popular fast food restaurant that serves a type of soft serve in a cup. We have two flavors, chocolate and vanilla, and 4 different sizes.)
Customer: Can I have a number 1 combo?
Me: Anything else for you tonight?
Customer: Yeah, can I have a [soft serve] please?
Me: Okay. Chocolate or vanilla?
Customer: Chocolate.
Me: Okay, what size?
Customer: Chocolate.
Me: Okay sir, but what size, small medium, or large?
Customer: Chocolate!
Me: So, that’s a small chocolate [soft serve]?
Customer: Chocolate! What don’t you understand? I want a chocolate [soft serve]!
Me: I’m trying to get that for you, but I need to know what size.
Customer: Oh, small. How didn’t you know that I wanted a small?
(I just make him the soft serve and give him his food. My manager comes up to me after he leaves.)
Manager: What just happened?
Me: I honestly had no clue people don’t understand sizes and also expect me to telepathically know what size they want.
Manager: Oh. I’m so sorry.