Unfiltered Story #87836

, , | Unfiltered | May 31, 2017

I work in a large retail chain in the electronics department. All the new release movies (DVD and Blu-Ray) are stocked on the front endcaps in the middle of the entertainment section, so that they’re blatantly visible upon entering the department. While older movies are scattered around by genre or price and can be tough to find, the new releases are literally right in front of the department and clearly marked on the shelf as such

I’m at the kiosk and the phone rings, it’s a customer asking a question about a tablet trade in, which we don’t handle (that’s done through another department). While I’m explaining this, an older woman already with a scowl on her face walks up. I give her the universal 1 minute finger, mute the phone, and tell her I’ll be with her in a second.

The gentleman on the phone then proceeds to ask several questions about newer tablets, including if other stores in the chain have them in stock, etc. It’s becoming a rather long phone call, but since this is info I do have, and he called first, I’m not simply going to hang up on him.

The woman walks back over at me and glares. “That’s longer than a second!”

I mute the phone, apologize, explain I wasn’t expecting this to be a long phone call and I’ll be with her in just one moment.

As I stand up, I see another customer at the kiosk and begin reaching for my radio to call for backup as I still cant get off the phone.

Woman glares harder. “Are you alone over here?!? Is there someone else who can help me, I’ve been waiting!”

Now already HOLDING the radio, I tell her “give me just a moment” (she glares again) as I call for assistance.

Another employee comes over, who she IGNORES OUTRIGHT to continue to stare daggers at me. My coworker then helps another customer. I finally get off the phone.

Me: “Sorry, I apologize for that, how can I help you?”

Customer: “I’m looking for (newly released movie)” Glare.

Me: On DVD or Blu-Ray?”

Customer muttering “Not Blu-Ray!”

I’m not sure I heard her correctly,so I doublecheck “So you want the DVD then?

“Yes!”

I walk about 10 steps past where she’s been staring daggers at me, get the disc off the very top front of the shelf, turn around and hand it to her with a smile.

“Here you go, have a nice day.”

She looked set to explode.

Had she just looked around for five seconds instead of fuming at me for helping the person who called before she even entered the building, she’d have been out 10 minutes ago.

In Massachusetts It’s Pronounced Any Way They Want

, , , | Right | May 29, 2017

Customer: “Hello, I’ll take a medium decaf ‘cup of chino.’”

Me: “Medium decaf cappuccino?”

Customer: “Yes, ‘cup of chino.’” *I turn around to make her drink* “Where are you from?”

Me: “I’m from Cape Cod. How about you?”

Customer: “Oh, I thought you were foreign. It’s pronounced ‘cup of chino,’ honey, not ‘cappuccino.’”

Admitting Defeat Was An Easy Thing Touché

, , , , , , | Right | November 29, 2012

(The owner of the bookstore where I work is very old and walks with a cane. Despite this, he always wanders the shelves and helps out patrons. Behind the counter, in a glass case, he keeps an assortment of trophies and medals he won in his youth. One night, someone decides to try to steal them.)

Owner: “I’m sorry, but you can’t be behind the counter.”

Robber: *smashing the glass* “F*** you, old man! Just stay away and don’t do anything stupid!”

(The robber sweeps the medals into his backpack and then tries to open the till.)

Owner: “Stop that, young man! You’re making a terrible mistake!”

Robber: *waves a large knife* “Yeah, well so are you! Back off! How do you open this f***ing thing?””

Owner: “Take a look at all those medals.”

Robber: “What? Just open the f***ing cash register!”

Owner: *very calmly* “Just take a look.”

Robber: *confused* “Uh, okay. Yeah, they’re gold. That’s why I took them, you a**hole. Gold fencing, gold fencing, silver fencing…”

(The owner gracefully draws the sword from his sword-cane.)

Robber: “Oh, please! Try that stuff in a real fight and you’ll just get kill—”

(With a flick of his weapon, the owner removes the robber’s glasses.)

Robber: *drops the knife* “Don’t hurt me!” *drops to his knees*

(I had called the police as soon as the knife came out. They arrive and identify the robber as a serial burglar who had stabbed a previous victim. Years later, at the owner’s retirement party, he recounts the story.)

Owner: “You know, hearing that story makes me think of two things. One, I wish a fencing judge had been there so I could have gotten the gold for that bout, and two, I missed the only time in my life when I could have asked someone if they called that a knife.”

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