He Has Altered The Deal…
I work for a high-end retailer in the men’s tailored clothing area. I’m selling a customer a suit, which, naturally, has to be tailored to fit.
Me: “Your suit will be ready a week from today.”
Customer: “A week?! I need it in two days!”
Me: “Well, I’m not sure if that’s possible, but let me call the alterations manager and see what we can do.”
Customer: “No, it has to be ready in two days. If I can’t have it in two days, the deal’s off. This is an emergency!”
I call the alterations manager, who isn’t known for her empathy, and beg, wheedle, and cajole, explaining that we really need to help this guy out and using up a favor with her. She finally agrees.
Me: “Okay, sir, we’ll have it ready the day after tomorrow at five pm.”
About three weeks later, the customer comes in.
Customer: “Hi, I have a suit to pick up.”
Me: “Oh, hi. I looked for you on [date the suit was completed]. We had your suit all ready for you.”
Customer: “Yeah, I just didn’t have a chance to stop by and pick it up.”
This happens distressingly often!