It Pays To Go Home Once In A While

, , , , | Working | October 2, 2018

(I work as a shift manager, scheduling freelance employees and helping them with payroll. An employee calls me with a question about his last paycheck. We pay biweekly.)

Employee: “Hi, I’m just wondering if my hours for that shift last week were paid on the last paycheck. I still haven’t gotten paid for those.”

Me: “Let me check! I see here that I processed them before payday, so they definitely were sent to accounting… Did you recently set up direct deposit?”

Employee: “Yup, and I haven’t seen a deposit, either.”

Me: *checking out his payroll account* “Okay, well, your banking stuff looks good. It does take two pay periods for the direct deposit to kick in, so most likely you were mailed a physical check. Is your address still [address]?”

Employee: “Yeah.”

Me: “That’s good. It looks like we mailed a check out on [payday]. Have you still not received that?”

Employee: “I don’t know. I haven’t been home in two weeks, so I haven’t checked my mail.”

Me: *pause* “You should probably do that, then, and if it’s not there, then call me back.”

(He was very flustered and hung up pretty quickly.)

Green Tea Makes Her See Red

, , , | Right | October 1, 2018

(I work at an extremely high-volume coffee shop where the line is almost always out the door. We have one regular customer who is extremely rude to both the cashiers and the baristas. We pretty much bend over backwards for her every time she comes in to avoid getting screamed at. For our regular customers we offer “loyalty cards,” and you get a stamp for each drink you purchase.)

Me: “Hi! How are you today?”

Customer: “Green tea.”

Me: “Okay, you like the tea hot, and in a mug, right?”

Customer: *doesn’t answer me, stares at her phone*

Me: “Okay, that will be $3.21”

Customer: *hands me her loyalty card and cash*

(I proceeded to stamp her loyalty card and give her back her change. She looks down at her loyalty card with a disgusted look on her face. It is obvious something is wrong, but she doesn’t say anything.)

Me: “I’m sorry, is anything wrong, ma’am?”

Customer: “I know that I had more stamps than this on my card. You gave me back the wrong one.”

Me: *very confused* “Okay, let me check the counter to make sure I didn’t accidentally swap cards.”

(I check.)

Me: “I’m really sorry, but there aren’t any other loyalty cards on the counter, and I always just stamp the card and give it right back. If you’d like, I can give you an extra stamp or two, since you come in so often?”

(She doesn’t respond and proceeds to stare at me. This goes on for about five very long seconds, until…)

Customer: “MY GREEN TEA!”

(I got her her tea, and later she hunted down my manager and let him know just how terrible my customer service was, and that she was swindled out of a loyalty card. As she was leaving, she stormed up to the register, demanded to know my name, and then wrote a very nasty review where she mentioned me by name. She still comes in a few times a week. I usually duck to the back and let someone else take her order.)

There’s Closing Time, And Then There’s This

, , , , , | Working | September 21, 2018

(I am at a music store at the mall on a Sunday afternoon, looking to buy some new music with a bonus I got a few days ago. I have probably been in there about an hour and a half and have about ten CDs in my hands. Suddenly, Semisonic’s “Closing Time” starts blasting over the store’s speakers, loud enough to make me jump and almost drop all of my music. Looking at my watch, I see it is about thirty seconds after 5:00 pm. I make my way up to the cash register with the stack.)

Sales Associate: *yelling over the music* “Ready to check out?”

Me: *yelling back* “I was!”

(I dumped everything on her counter and walked out. The place closed about six months later, I’m assuming because sales and customers weren’t their first priority.)

Winter Is Coming…

, , , , | Right | September 20, 2018

(It’s the Fourth of July and I’m working the register. A woman in her mid-50s comes up to me.)

Customer: “Where are your winter coats?”

Me: *taken aback* “What?”

Customer: “Your winter coats! I’m looking for them.”

Me: “Um, well, we’re not selling any right now. You’re welcome to check the 70%-off rack, since that’s from last winter, but other than that, I’m afraid they won’t be in for a while.”

Customer: “Don’t lie to me! I know you get the seasons in early.”

Me: “It’s true, we do get clothing for each season in early, but it’s July.”

Customer: “So?”

Me: “So… we won’t even be getting the fall stuff until the end of this month.”

Customer: “Well, then, where am I supposed to get a winter coat?”

Me: *trying to be helpful* “Well, I’m sure you could check [Thrift Store] in [Town ten miles away]. They should have out-of-season stuff.”

Customer: *angry* “I don’t drive! I need something here!”

Me: “Okay, well, you could check [Famous Outdoor Sporting Company]. I know they ship right to your house.”

Customer: “I don’t want to order anything! I want something here!

Me: “Well, unfortunately, we don’t have any winter coats except what few are left on clearance.”

Customer: “But why don’t you have anything now?

Me: *fed up* “Because it’s July.”

(The woman storms out. My manager comes over, having seen her leave angrily.)

Manager: “What was that about?”

Me: “She was mad because we didn’t have any winter coats.”

Manager: “Did you tell her to check the clearance racks?”

Me: “Yup. She was mad we didn’t have new ones.”

Manager: “But… it’s July.”

Me: “Believe me, I know.”

Flowering With Too Many Possibilities

, , , , | Right | September 20, 2018

(A little old lady approaches me as I’m working in our small petite department.)

Lady: “Hello! I’m looking for a petite shirt I saw online. Could you help me find it?”

Me: “Of course! We don’t get everything online in the store, but if it’s here, we’ll find it.”

(I start going through the racks.)

Me: “What’s it look like?”

Lady: “It’s floral.”

(I pause for a second. Please note, it’s spring in a woman’s clothing store. Everything’s floral.)

Me: “Okay, what color is it?”

Lady: “It’s floral.”

Me: “Um, okay, but are there any prominent colors? Maybe green, blue, pink?”

Lady: “It’s floral.”

(Giving up, I proceed to show her every floral shirt in the department. She rejects each one, and every time I ask for more to go on, she replies, “It’s floral.”)

Me: “I’m sorry, miss, but it doesn’t look like we carry the shirt you’re looking for. We can order it for you online, if you like.”

Lady: “What? Why don’t you have it?”

Me: “Well, we’re a fairly small store, and our petite department is especially small. We can’t fit everything online in here.”

Lady: “But… it’s floral!

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