He’s Bags Of Trouble

, , , | Right | October 24, 2019

(Before closing, mall security lets our store know that a customer lost a bag containing medicine somewhere in the mall. Someone on staff finds it during recovery, two hours after close. The assistant store manager contacts mall security, who contacts the customer. He says he is “five minutes away,” so the ASM agrees to stay to give them the bag. Nearly an hour later, they haven’t shown, so the ASM turns the bag over to mall security. The next morning, I don’t know any of this when I arrive two hours before opening. I just find a man banging at the exterior entrance. He looks furious and violent and I don’t want to approach him until another member of staff comes in. Ten minutes later, someone does, and we go out through the employee entrance to talk to him. He is red-faced and yelling the whole time.)

Customer: “Finally! I’ve been out here for a half-hour and your door is locked! You have my bag.”

Me: “The door is locked because we are closed until ten. You left a bag? In lost and found, you mean? Let me check.”

Customer: “I’m coming with you.”

Me: “I’m afraid you can’t be in the store until after opening.”

Customer: “What? That’s bulls***! You have my bag! You said on the phone someone would give it to me when I got here and you left me waiting? I can sue you for this! I’m coming in with you!”

(He follows us back to the employee entrance, yelling, and tries to force his way into the store. We get the door closed and locked and I rush to call security. In the meantime, I find the letter the ASM wrote the night before. Mall security shows up and we see them give the furious man the bag and order him off the property because he threatens them. When he seems to be gone, security knocks on the door and I open it so that we can chat.)

Security: “Want to know the weird part? We peeked in his bag and all the ‘medicine’ was herbal supplements and essential oils.”

Me: “The ASM is going to be so mad he stayed an unpaid hour for that. I wonder why he… Ack!”

(The man hasn’t left the property and comes running up to us, barging by and into the store.)

Security: “Call 911!”

Customer: “No! Don’t call the police! Here, I’m going, I’m going.”

(He goes to the main entrance and tries the still locked doors.)

Customer: “I can’t get out! Help! I’m trapped! They got me trapped!”

(I was on the phone with the police when he finally backtracked out the unlocked doors and took off running across the parking lot. Now, he is banned from mall property and we are all just confused by the whole ordeal.)

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Signs Of Good Faith Stopped Happening A While Back

, , , | Right | October 18, 2019

(I recently started working in a call center for a large cable and Internet provider. I will admit, my company’s not-so-great reputation is not entirely unearned, but some of our customers consistently leave me stunned at the level of entitlement. One of my favorite examples goes as follows:)

Me: “Good afternoon. Thank you for calling [Call Center]; how can I help you today?”

Customer: “I know I have a past due balance, but I need you to turn my cable back on.”

(This is a common opening remark and I’m always willing to do what I can to help out. Unfortunately, in this case, the only way to get his cable working again is to pay the past due. When I explain this, the customer has one zinger of a remark.)

Customer: “I’ll pay you the past due only after, as a sign of good faith, you restart my cable.”

(At that point, I could only tell him that no, that’s not how that works. He proceeded to swear up a storm and hang up. What did he expect when his account was $1300 in the hole?)

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This Smoothie Has A Silver Lining

, , , , , , | Working | October 17, 2019

One day on my lunch break at work, I went to a smoothie place to have a fairly light meal. I had been there a few times before, and it was always good.

This time, the smoothie I got didn’t taste as good as usual, but I didn’t think much of it until a few hours later when I began to throw up. The next day, I had to call out of work due to food poisoning.

The smoothie was the only thing I had eaten that day except for a bagel in the morning, so the culprit was pretty obvious. The next time I was around I went in to inform the manager of what happened. I mainly wanted to let them know, but I was not surprised when they refunded the smoothie.

Today, about two months after and figuring that it was just a fluke that time, I came back and tried to get another smoothie, only to be told that the manager before had flagged my card and I was banned from the store. After I pressured them a bit I was told that the reason I was banned was due to fraud.

Maybe the manager actually did me a service there.

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Unfiltered Story #169591

, , | Unfiltered | October 13, 2019

(Customer comes in saying his thermostat is bad, and that he needs a new one)

Guy: I need a new thermostat. This one is defective.

Me: Okay, no problem.

Guy: Yeah, you know how you test them right? You throw it into boiling water, and then they open. But this one didn’t open, so that means it’s bad.

Me: … Oooookay? Did you make sure the water was boiling at the temperature the thermostat is supposed to open at?

Guy: Of course! The water WAS boiling, and everything!

Me: *facepalm*

It’s Really Beerly Early

, , , , | Right | October 8, 2019

(It’s illegal in this particular area for anybody under 21 to serve alcohol. Nobody that age is on the clock, but as it’s the Sunday morning breakfast rush we don’t think it will be a problem.)

Elderly Man: “I’d like a short stack special, please.”

Me: “Sure thing! And what would you like to drink? Coffee, tea, juice—”

Elderly Man: “I’ll have a beer.”

Me: “I’m sorry?”

Elderly Man: “A beer. I’d like a beer with my pancakes, please.”

Me: “Um, I don’t know if I can do that.”

Elderly Man: “Why not? There’s beer up there in that cooler.”

Me: “But people don’t typically order beer with breakfast. I don’t even think we have anybody here right now who can serve it to you.”

Elderly Man: “What? Why not? Are you just trying to shove your job on someone else?”

Me: “I’m nineteen. I can’t serve you a beer. You need to be 21.”

Elderly Man: “Then go find someone over 21!”

Me: “I don’t think there is anyone at the moment.”

Elderly Man: “Why on earth not?”

Me: “Because it’s pretty unusual for someone to want to drink with breakfast.”

Elderly Man: “This is ridiculous! All I want is a beer with my pancakes!”

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