Unfiltered Story #179083

, , , | Unfiltered | December 5, 2019

(A man enters the shop at a quiet point in the day, and he is a regular customer who is known to be very difficult. I was currently the only one on the shop floor so I took a deep breath and went to serve him.)

Customer: Can you change this twenty pound note for two ten pound notes please?

(Our shop has a policy against changing notes due to a history of fake notes being taken, and even if we could, at this point in time I only had one ten pound note in my till so it was literally impossible for me to do it.)

Me: “I’m sorry, I only have one ten pound note in my till at the moment, and even if I had two, it is a policy in our shop not to change notes I’m afraid. However the convenience store across the road will do it for you.”

(I literally then watched this mans face go bright red with anger and braced myself for an outburst.)

Customer: THIS IS BLOODY WELL RIDICULOUS! CHANGE MY TWENTY POUND NOTE RIGHT NOW! IT IS THE LAW ALL OVER THE F*****G COUNTRY THAT YOU MUST CHANGE MY MONEY IF I ASK YOU TO! GET ME YOUR MANAGER RIGHT NOW I DEMAND TO SPEAK TO SOMEONE WITH AUTHORITY.

(At this point my supervisor can hear the commotion and appears from the back room.)

Supervisor: What’s the problem love?

Customer: This STUPID girl tells me it is “against your policy” to change my note!

Supervisor: I’ll ask you politely not to call my colleague such things sir. And she is right anyway, we are not allowed to change notes for change due a history of fake notes in this shop.

(This apparent accusation makes the customer even angrier and he starts waving his twenty pound note in my supervisors face violently)

Customer: DOES THIS LOOK FAKE YOU IDIOT?! GIVE ME MY CHANGE NOW BEFORE I CALL TRADING STANDARDS ON YOUR SORRY ARSES!

Supervisor: Sir, the shop across the road will gladly change that for you, and anyway, we only have one ten pound note in the till so it is impossible anyway!

Customer: WELL IM NOT IN THE F*****G SHOP AM I? I AM ASKING YOU!

(After another five minutes of back and forth the customer heads towards the door KICKING OVER our wet floor sign on the way.)

Customer shouting from the doorway: F*** YOU AND YOUR POLICIES, YOU LOT OF STUPID WOMEN SHOULDNT BE LEFT TO RUN A SHOP. HOW F*****G RUDE!

(Me and my supervisor just stand there in complete disbelief)

Supervisor: What a c**t.

Carry On That Same Old Line

, , , , , | Right | November 7, 2019

(I am a bad customer, but my story also includes a bad worker. I am travelling back from holidays and go to check in my luggage. I have my single piece of carry-on that fits the requirements.)

Check-In Person #1: “What hand luggage do you have?”

Me: “Just this carry-on.”

Check-In Person #1: “Oh, then you’ll have to check it in because it’s a full flight. But it’s free of charge.”

Me: “No. It’s a carry-on. I have nothing else to carry my things. And I’m not going to check-in my laptop, wallet, passport, and fragile things. I have no other way to carry them.”

Check-In Person #1: “You can take those things on your hands. But you’ll have to check-in your hand luggage.”

Me: *snapping* “Are you f****** kidding me? You want me to go through security and all the way around the airport with things in my hands? And the fragile things? Will you pay them for being broken?”

Check-In Person #1: “Don’t take that tone with me!” 

(At the same time, at the counter next to me, to another couple for the same flight:)

Check-In Person #2: “You have the option of checking-in your hand luggage free of charge, are you interested?”

Passengers: “No, thank you.”

Me: *getting even angrier* “Wait! Why can they choose and we are being forced? It’s the same type of hand luggage!”

Check-In Person #3: *pipes in* “That’s how it is, just following the rules.”

Me: “No. Following the rules would be everyone checking in, not only some. And I’m following what is specified that I can take with me. If you’re not allowing people to have hand luggage, then you need to inform them before.”

Check-In Person #3: “But you can take hand luggage, just not yours. But you can take your contents.”

Me: *yelling* “I have no f****** way of carrying my contents! And you’re clearly not allowing me to take my hand luggage!”

Check-In Person #1: *after returning from picking a card machine to pay for extra things that I had booked* “Okay, you can take your hand luggage with you. Gate [number]. Have a nice flight. Next?”

(My partner and I got our luggage inside the airplane, like everyone else, and there was plenty of space for everyone and everything. I know people have been pushing and sometimes take two and three pieces of hand-luggage when they can only take one, and if I had more than one, sure. But it’s not fair to penalize people that are following the requirements! Also, maybe airlines should change the requirements, in this case.)

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Slush With Excuses

, , , , , | Right | October 11, 2019

(I work in a cinema. At the end of the night, we put the automatic doors on exit-only thirty minutes after the last film begins so we can start closing down, cashing up, and cleaning. I’m an hour into my cleaning when I spot a guy walking towards the doors, and I elect to ignore him, as I hope he will notice the doors won’t open and go away. Instead, he begins to bang on the doors. I walk over to activate the automatic door function.)

Customer: “Thanks.” *starts walking towards the till*

Me: “Sorry, we’re closed now.”

Customer: “Closed? What do you mean, closed? I wanted a slushie!”

Me: “We’re closed for the night; that’s why you couldn’t get through the doors.”

Customer: *sighs heavily* “But I came all the way here for a slushie.”

Me: “I’m sorry, but we’ve been closed for an hour now. I can’t sell you a slush. There are no tills and the machines have been cleaned.”

Customer: “Well… it’s an awful long way to drive for a slush and not get one.”

Me: “Well… it’s an awful long time spent cleaning and cashing tills up to undo it all for a drink.”

(He left.)

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Skirting Over The Denim Issue

, , , , , | Working | August 14, 2019

(I work in an office. We get a lot of people for whom this is a first job. I train our new starters. I have my script down pat after many years of saying the same things. There are lots of things I have to cover that seem like I shouldn’t have to say, but if someone has ever done it before, I have to cover it. Amongst them is the dress code:)

Me: “No denim, jeans, or anything that looks like or is styled after denim or jeans. This includes jeans, denim jackets, denim shirts, denim waistcoats, jeggings, clothes made of material designed to look like denim that isn’t actually denim, jean-cut trousers, chinos, or anything else that gives the appearance of jeans or denim in any way.”

(You’d think this is pretty clear, right? Today, one of our newer staff members turned up in a denim mini-skirt. Her excuse?)

New Staff: “You did say that, but I didn’t think this would count. You didn’t mention anything about denim skirts!”

(That, of course, also ignored that fact that the dress code training also included “full-length trousers with socks, or skirt to at least the knee with tights.”)

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These Are Dark Times…

, , , , | Right | July 15, 2019

(I’m at a milkshake bar with a friend. The server finishes making an order before mine and shouts for it to be collected.)

Server: “A white chocolate and a dark chocolate milkshake!”

(A customer approaches the counter and stares at the two milkshakes, one very white and one very brown.)

Customer: “So, which one is the dark chocolate again?

Server: *stares* “You know what? I don’t remember.” *turns away*

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