Unfiltered Story #188446

, , | Unfiltered | March 8, 2020

I work in a lingerie boutique which is adjacent to a store that sells clothing and accessories. The clothing and accessories store is our sister company, but we are separate stores with separate employees, inventories, and sales. Because we are attached to the clothing and accessories store, a lot of their customers walk into our boutique without realizing they’re in a different store. Sometimes, this confuses people.

Today, a lady walked into the boutique with a bag from [Sister Store]. She took a pair of pants out of the bag and told me the cashier didn’t give her the right price. They looked like they could have been one of our pajama pants, and sometimes our customers bring their returns in [Sister Store] bags because most of our customers shop at [Sister Store], too.

Me: May I see your receipt?

Her: Well, I stuck it down in my purse, but I can show you what rack I got the pants from.

She walked out of the boutique and into [Sister Store]. For a second I wondered if I was actually allowed to follow her since I would technically be leaving the boutique sales floor unattended, but decided it wasn’t a big deal. She marched over to a sales rack and pointed to a sign that said, “50%” off.

Her: When I took these to the register, they told me they weren’t on sale and that they were put in the wrong place, but look! There are five other pairs here! Were they ALL put in the wrong place?

Me: I don’t know, ma’am. That does sound strange, but since I’m not a [Sister Store] employee, I don’t know how their pricing works, so I can’t say for sure what happened here.

Her: You don’t work here?

Me: I work at [Lingerie Boutique] next door. We’re sister companies, but we’re separate stores.

Her: So you do work here! Can you give me a price adjustment on these pants?

Me: I’m sorry, ma’am, but I can’t. I do not work at [Sister Store], and [Lingerie Boutique]’s inventory is completely different. Those pants and their price are not in our system.

Her: So you’re saying you won’t help me? This isn’t fair! These pants are on sale, but they won’t give me the sale price!

Me: That does sound unfair, ma’am. I’m sure one of [Sister Store]’s associates can get this taken care of for you, or at least explain the price better than I can.

Her: But they’re all busy!

At this point I really wanted to tell her tough luck, wait your turn, but she walked away. I wondered why she paid for the pants and walked away from the cash register in the first place if she didn’t agree with the price, but whatever.

Not Closed Minded In A Very Big Way

, , , | Right | February 26, 2020

I’m a customer at a sandwich stand located just outside a shopping mall downtown. The mall is encircled by a solid metal construction fence as it is in the process of being rebuilt. The surrounding street is all dug up and closed for traffic. There’s dirt everywhere and no one is inside as the place is obviously temporarily out of business.

The mall’s renovation has been fairly big news in the city and was discussed in local newspapers, etc. An older lady with a few shopping bags in hand comes to the sandwich stand and starts talking to the cashier.

Customer:
“Oh, you’ll probably know, miss… How do I find the entrance to the mall over there?”

The cashier and I stare.

Cashier:
“Nowhere. It’s closed.”

Customer:
“What? Why?”

Cashier:
“Um… it’s… being… rebuilt?”

Customer:
“What?! How am I supposed to know that?! There are still signs and all!”

She’s pointing to company logos that are still hanging on the walls outside.

Customer:
“It’s ridiculous! They should post a sign somewhere saying there’s no entrance! Someone could be looking for it! And if you’re not from around here… They must have started all this just now, am I right?”

Cashier:
“Er… Not really; it’s been going on for about three months.”

Customer:
“This is just silly. They should definitely notify people about it!”

She walks away.

Cashier & Me:
“But… it’s been all over the newspapers…”

We just looked at each other perplexed for a moment while she carried on through piles of dirt and the closed street.

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You Can’t Entrap Retail Workers Who Have Seen It All

, , , , | Right | February 25, 2020

While I am running the cash register, I notice two young women in their early twenties join the line, whispering to each other and glancing at me. When the first woman comes up, she blatantly ignores me for the first few items, and then gets angry when something goes wrong. The scanned prices weren’t what she thought they should be, she swiped her card backward, cancelled her payment, dropped the receipt, etc. Finally, she walks away, waiting just outside the store. The second woman approaches.

Me:
“Hi, did you find everything today?”

Woman:
“Yeah, I guess. What was her problem?”

Me:
*Confused* “Oh, I don’t know.”

Woman:
“What are you going to do about her attitude?”

I realize she’s trying to get me to say something about the previous customer.

Me:
“Nothing.”

Woman:
“She was kind of a b****, don’t you think?”

Me:
“No, things happen.”

Woman:
“But she was being rude. Doesn’t that piss you off?”

Me:
“I’m okay.”

Woman:
*Getting annoyed* “But she was accusing you of all that stuff.”

Me:
*Shrugging* “Your total is [total].”

Woman:
“You’re absolutely fine with someone talking to you like that?”

Me:
“She’s entitled to her feelings.”

Woman:
“I can’t believe— Don’t you want to slap her?”

I hand over her receipt, smiling.

Me:
“No. Here’s your receipt. Tell your friend to have a good day!”

The woman stood there for a moment before snatching the receipt from my hand. When she got out the door, the first woman met up with her, where they stood talking and looking at me for quite a while. I smiled and waved at both of them. They turned and disappeared into the mall.

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Strap In And Prepare For Some Scary Nannying

, , , , | Right | February 11, 2020

(I work at a guest services desk at my local mall. I am watching a nanny on an iPad. A toddler who was sleeping in the stroller wakes up and gets twisted in the straps. He tries to get the nanny’s attention, but she just points her finger to wait until she is done, so he tries to wiggle himself out. The stroller tips over, he screams, and security and police come. I tell security and the police what I have witnessed.)

Nanny: “I’m gonna get you fired!”

Me: *snapping back* “Really? Well, you are the one who gets paid to watch the child, and apparently, using your iPad was much more important than your child. It would have taken less than a minute to untwist him from the stroller straps!”

(I was not fired. Dear parents and nannies, pay attention to your child, not so much your cell phone. A cell phone can be replaced; a child cannot.)

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An Open Apology Letter To An Unknown Granddaughter

, , , | Right | February 8, 2020

(I’m in a clothing store in a mall just killing some time, looking around, when an older woman comes up to me holding a sweater.) 

Woman: “What do you think of this for a teenager?”

(Honestly, I think it’s hideous. The body is grey jersey knit, while the sleeves are some kind of faux-sheepskin-looking fabric. But, having worked in clothing retail myself, I’m in the habit of not saying anything outright negative about the clothes to customers. Even though I don’t, nor have I ever, worked at this particular store, this habit takes over.) 

Me: “Uh… yeah, I think that could look good on a teenager.”

Woman: “Okay. I’m shopping for my granddaughter; she’s fifteen. You think she’d like it?”

Me: *a bit flustered at this point, just trying to get her to go away* “Sure, yeah, I think so.”

Woman: “Great!” *walks off*

(All in all, it was a pretty harmless encounter, but I’m just shocked that that would be her method for picking out a gift for someone. Lady, if you don’t know your own teenage granddaughter’s tastes well enough to shop for her, what on earth makes you think I, a 26-year-old stranger, would?)

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