Tipped To Be A Good Christmas

| Belgium | Holidays, Theme Of The Month

(It’s nearly Christmas, and I’m having my gifts wrapped. The two girls who are wrapping the presents are very nice and cheerful, though most of the customers in the (very long) line are grumpy and aggressive. Two hours later, I see the same girls, still wrapping the gifts, and the line is even longer.)

Me: “Excuse me, miss… Are you paid to do that job?”

Girl #1: “No, miss. Can I help you?”

Me: “Really? Well, is there any jar or something for customers to tip you?”

Girl #1: “No, we do it for free.”

Me: “Can I tip you, though?”

Girl #2: “No, we aren’t supposed to accept any tip, but thanks for your concern.”

(I walk away and, feeling bad for them, I bring two can of soda, come back to the girls, and give them the cans.)

Me: “I may not be allowed to tip you for your excellent work, but I can still offer you something, can’t I?”

Girls #1 & #2: *stunned* “Oh… yes! Yes, you can! Thank you, miss!”

(The smile they gave me made my day!)


| CA, USA | Family & Kids, Holidays, Theme Of The Month

(I work at a bakery located in a mall. Since we’re considered a “family mall” we have a lot of events for kids, like all day trick-or-treating on Halloween. My first Halloween they have me handing out candy to long lines of waiting kids and parents. A mom and dad with their baby come up.)

Me: “Here you go!”

(I hand the baby a piece of candy and the mom snaps a picture. I smile and say goodbye while going back to handing out candy to the other children. A few minutes later they come back, gesturing towards their baby.)

Me: “Oh, ma’am, I can’t give out more than one…”

(They just smiled and nodded at me and didn’t say anything, just looking at me and then back at the kid. At that point I was pretty sure they didn’t understand a word I was saying. Suddenly, they stuck the baby next to my head and the mom snapped another picture. They smiled and left, very excited. I guess I was baby’s first trick-or-treat. I like to think that in a few years when the little girl looks back, she’s going to have a good laugh at the confused look on my face.)

Forgot What Day It Was

| OH, USA | Extra Stupid, Holidays

(I’m at a mall with my friends. It’s Memorial Day, and the mall is open for Memorial Day sales. We are waiting in line at a store, right behind a 50-something woman, when this happens:)

Customer: “You shouldn’t be working today! You should be at home, remembering the fallen!”

Cashier: “I didn’t choose to be here. This is my job.”

Customer: *getting angry* “I don’t care! This is an outrage!. You are disrespecting the troops!”

Cashier: “Well, if I wasn’t working here today, you wouldn’t be able to buy this stuff, so I wouldn’t talk like that.”

Customer: *stammering* “But you still aren’t—”

Cashier: “Ma’am, my dad died in combat. I would rather be at home, remembering him, than here, dealing with ungrateful customers like you. You are the reason why I’m here today. So don’t tell me I’m being disrespectful.”

(The woman shut up, paid for her items, and left.)

The Devil Has You By The Neck(lace)

, | Bakersfield, CA, USA | Religion, Theme Of The Month

(I am working for a pretzel company that had two stores in the mall. I am in the kiosk at the far end of the mall.)

Customer: “May I have a salted pretzel?”

Me: “Sure, that will be [price].”

(Whilst I am preparing her pretzel, she continues to look at the menu board. We chat about the day. She is extremely pleasant.)

Customer: “May I also get a large lemonade?”

Me: “Of course.”

(I start filling the drink, and update her on her new total. Then I lean over the counter to hand her the drink. My pentacle necklace falls out of my shirt. She takes one look at that and begins to scream at me:)

Customer: “You are going to burn in Hell, demon! You devil worshipper!”

(She took her food and drink so fast, she left her change. As sad as this is, this wasn’t the first nor last time this has happened to me throughout working customer service…)

Customer Service People Aren’t People

| IL, USA | At The Checkout, Bad Behavior, Theme Of The Month

(I’m waiting in line at a coffee shop. I’m on break, so I’m still in uniform. Someone behind me speaks up.)

Customer: “Excuse me! You know, you work here. You should really wait in the BACK of the line, and let us NORMAL, PAYING CUSTOMERS get our drinks!”

(I flinch. This mall is in a really ritzy neighborhood, and this is what I should have expected, but for some reason it startles me. I had had a bad day anyway, and I turn around to stammer out an apology… to find it’s one of our regulars, a woman who also works in the mall.)

Me: “I- I- I… I’m sorry…”

Customer: “Oh, my god, I’m sorry! I was joking! I really was! Do you really get people that do that?”

Me: *almost in tears* “Yes…”

Customer: “I am so sorry! Let me pay for your drink…”

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