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Wearing The Bracelets Of Persecution

| AB, Canada | Bigotry, Criminal & Illegal

(Two women come in and pick out several hundred dollars worth of things. This is something that we watch for because it is an excellent tactic for shoplifting. Eventually they approach the counter.)

Girl #1: “Why are they watching us?”

Girl #2: “It’s because we’re Native, isn’t it?”

Me: “No, we have employees stationed at various point through the store at all times to create the optimal experience for customers to be able to locate an employee without much issue.”

(I watch the girl slip a bracelet into her pocket.)

Me: “So with the bracelet in your pocket your total will be [Total]. And in fact they are one for [Price] or two for [Better Price].

Girl #1: “There is no bracelet in my pocket.”

Me: “That’s because your friend grabbed it while you were trying to cause an issue about your race. I watched you.”

Girl #2: “I’d like to speak with a manager.”

(My manager has been watching on the cameras in the back room. We have video of the girl blatantly taking the bracelet. The manager comes out.)

Manager #1: “Girls, security has been alerted. You have two options here. You can hand over the bracelet and pay for ALL of the items, or face prosecution.”

Girl #2: “You have no proof.”

Manager #1: *points at the camera* “We do.”

(They hand over the bracelet and a gift card.)

Me: “This gift card will not be sufficient to cover the costs of these items.”

(At this point security shows up and escorts them out of the store and asks if we’d like to pursue charges. Thinking they learnt their lesson we chose not to go forward with charges but did place a ban on them from returning. On my next shift:)

Manager #2: “So, what happened the other day?”

(I explain what happened.)

Manager #2: “That’s not what [District Manager] said. She heard from the girls’ mother. Apparently they called her to lodge a formal complaint after the girls said you called them [derogatory term for Native women].”

Me: “Um, no, I called out the one girl for attempting to steal an item. Then security escorted them out.”

(They launched a full investigation into the incident and finally the girls broke down and explained that they were angry that I had caught them and lied to get me fired.)

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Don’t Have To Deal With Your Cents-less Baggage

| Germany | At The Checkout, Family & Kids, Popular

(I am buying school supplies for my children, with my mother accompanying me. As we get to the checkout, and it is about time to pay for my stuff, the cashier asks me if I’d like a bag for 10 cents.)

Mother: “No, why should we pay for something like a bag?”

Me: “Mom, they ALSO have to pay for their bags. They don’t get them gifted from the bag factory…”

Mother: “Yes, but why should we pay for being their walking advertisement?!”

Me: *looking at my mother, wearing several brand label clothes* “Because you also pay to wear [Big Sports Clothes Brand]’s advertisements around all day.”

(She was silent after that, and yes, I bought a plastic bag.)

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Fighting For Those Who Cannot

, | Houston, TX, USA | Awesome Customers, Awesome Workers, Food & Drink, Popular

(I work two jobs in the same mall, a very large shopping center whose customers are almost always extremely rich. I have just ordered a drink at one of our coffee shops and am waiting for it. I’m unusually kind to the employees because I know from experience that their job sucks. There’s an uppity rich lady waiting for her drink too.)

Barista: “White mocha frap!”

Customer #1: *picks it up and shakes it angrily at the barista* “Is this a caramel frappucino? I didn’t order this! Why didn’t you get my order right?”

Customer #2: “Sorry, that’s mine!” *takes the cup*

(Customer #1 does this with two more cups. The barista’s being patient, but I’d had it.)

Me: “Lady, will you calm your t**s? I’m looking over the counter. Look, he’s making your drink right now.”

Customer #1: *sarcastic* “Oh, I’m sorry! Are you [Coffee Company]’s stockholder? Are you their business agent?”

Me: “No, I work in retail and I deal with b****’s like you all day, and since he doesn’t get to yell at you, I’ll do his share. Shut up already! There are other customers besides you.”

Customer #1: “Excuse me! I have been waiting here for forty-five minutes—”

Me: “Oh, bull-s***. I’ve never waited more than three minutes here for a drink even at their busiest, and I’ve seen all of five customers besides you today. Look, when you work for a living instead of just spending all of your husband’s money on s*** you don’t need, THEN you can yell at this guy. Until then, do us a favor and shut up!”

(She proceeds to screech unintelligibly at me for half a minute, until suddenly her drink shows up. She then tramps off with her bags. When my drink is called, I am confused to see a large instead of a medium cup.)

Me: “Oh, sorry, I only ordered a medium—”

Barista: “No, you didn’t.”

(Sometimes it’s the little things.)

School Didn’t Teach You Manners

, | Calgary, AB, Canada | Bad Behavior, Popular

(My store is located in a mall, and our front tables extend into the public area. The store has a rule that if a customer in the public area walks close enough, you have to greet them in hopes that it’ll lure them into the store. It’s about 6 pm on a Tuesday and I’m in my 20s, so it’s clear to customers that this is my full time job. I’m cleaning the table when a woman – who is a complete stranger to me – passes close enough.)

Me: “Hi, there!”

(The woman stops, looks at me, and walks up.)

Woman: “Working hard there?”

Me: *laughs* “Yeah, I guess.”

Woman: “Because you dropped out and didn’t finish school?”

(My jaw drops. As it happens, I did drop out of school, but I ended up better off than if I had stayed. I’m so shocked that this woman would go up to a stranger and say something so hurtful. My shock and knowledge that going off on her would get me fired makes me panic and lie.)

Me: “Actually, I’m in school at the moment.”

Woman: “Well, then you won’t have to be here much longer.”

(The woman winks and walks away. She looked at nothing in my store, which means she literally just came up to demean me for no reason whatsoever. I later tell my manager what happened.)

Manager: “For the record, you are my best employee. Anyone does that to you again and you have my full blessing to go off on them.”

Someone Is Making The Naughty List

| Hanover, MD, USA | Holidays, Theme Of The Month

(Over the holidays I work as a manager taking pictures of kids with Santa Claus. It is Christmas Eve and we are very busy. About an hour before we are set to close we have to close the line. I send an employee out to the end of the line to inform customers that no one else will be accepted this evening and we will only serve customers who are already in line.)

Customer: “Some b**** just told me I can’t get in line!”

Me: “Ma’am, there are children here. I’m going to have to ask you to refrain from swearing.”

Customer: “I want my pictures with Santa!”

Me: “Ma’am, I’m very sorry but due to demand we will only be able to serve the people who are in front of our employee at the end of the line.”

Customer: *now yelling* “This is my Christmas and you are ruining Christmas for my family!”

Me: “Ma’am, every employee has been here since 9 am today and it is now 10 pm. It is Christmas Eve and we would like to go home to our families, too. In order to do that we have closed the line so that we can exit on time!”

Customer: “I hope you and your children burn in Hell and you have a horrible Christmas because YOU DESERVE IT!”

Me: “Merry Christmas, ma’am!”

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