Fighting For Those Who Cannot

, | Houston, TX, USA | Awesome Customers, Awesome Workers, Food & Drink, Popular

(I work two jobs in the same mall, a very large shopping center whose customers are almost always extremely rich. I have just ordered a drink at one of our coffee shops and am waiting for it. I’m unusually kind to the employees because I know from experience that their job sucks. There’s an uppity rich lady waiting for her drink too.)

Barista: “White mocha frap!”

Customer #1: *picks it up and shakes it angrily at the barista* “Is this a caramel frappucino? I didn’t order this! Why didn’t you get my order right?”

Customer #2: “Sorry, that’s mine!” *takes the cup*

(Customer #1 does this with two more cups. The barista’s being patient, but I’d had it.)

Me: “Lady, will you calm your t**s? I’m looking over the counter. Look, he’s making your drink right now.”

Customer #1: *sarcastic* “Oh, I’m sorry! Are you [Coffee Company]’s stockholder? Are you their business agent?”

Me: “No, I work in retail and I deal with b****’s like you all day, and since he doesn’t get to yell at you, I’ll do his share. Shut up already! There are other customers besides you.”

Customer #1: “Excuse me! I have been waiting here for forty-five minutes—”

Me: “Oh, bull-s***. I’ve never waited more than three minutes here for a drink even at their busiest, and I’ve seen all of five customers besides you today. Look, when you work for a living instead of just spending all of your husband’s money on s*** you don’t need, THEN you can yell at this guy. Until then, do us a favor and shut up!”

(She proceeds to screech unintelligibly at me for half a minute, until suddenly her drink shows up. She then tramps off with her bags. When my drink is called, I am confused to see a large instead of a medium cup.)

Me: “Oh, sorry, I only ordered a medium—”

Barista: “No, you didn’t.”

(Sometimes it’s the little things.)

School Didn’t Teach You Manners

, | Calgary, AB, Canada | Bad Behavior, Popular

(My store is located in a mall, and our front tables extend into the public area. The store has a rule that if a customer in the public area walks close enough, you have to greet them in hopes that it’ll lure them into the store. It’s about 6 pm on a Tuesday and I’m in my 20s, so it’s clear to customers that this is my full time job. I’m cleaning the table when a woman – who is a complete stranger to me – passes close enough.)

Me: “Hi, there!”

(The woman stops, looks at me, and walks up.)

Woman: “Working hard there?”

Me: *laughs* “Yeah, I guess.”

Woman: “Because you dropped out and didn’t finish school?”

(My jaw drops. As it happens, I did drop out of school, but I ended up better off than if I had stayed. I’m so shocked that this woman would go up to a stranger and say something so hurtful. My shock and knowledge that going off on her would get me fired makes me panic and lie.)

Me: “Actually, I’m in school at the moment.”

Woman: “Well, then you won’t have to be here much longer.”

(The woman winks and walks away. She looked at nothing in my store, which means she literally just came up to demean me for no reason whatsoever. I later tell my manager what happened.)

Manager: “For the record, you are my best employee. Anyone does that to you again and you have my full blessing to go off on them.”

Someone Is Making The Naughty List

| Hanover, MD, USA | Holidays, Theme Of The Month

(Over the holidays I work as a manager taking pictures of kids with Santa Claus. It is Christmas Eve and we are very busy. About an hour before we are set to close we have to close the line. I send an employee out to the end of the line to inform customers that no one else will be accepted this evening and we will only serve customers who are already in line.)

Customer: “Some b**** just told me I can’t get in line!”

Me: “Ma’am, there are children here. I’m going to have to ask you to refrain from swearing.”

Customer: “I want my pictures with Santa!”

Me: “Ma’am, I’m very sorry but due to demand we will only be able to serve the people who are in front of our employee at the end of the line.”

Customer: *now yelling* “This is my Christmas and you are ruining Christmas for my family!”

Me: “Ma’am, every employee has been here since 9 am today and it is now 10 pm. It is Christmas Eve and we would like to go home to our families, too. In order to do that we have closed the line so that we can exit on time!”

Customer: “I hope you and your children burn in Hell and you have a horrible Christmas because YOU DESERVE IT!”

Me: “Merry Christmas, ma’am!”

Tipped To Be A Good Christmas

| Belgium | Holidays, Theme Of The Month

(It’s nearly Christmas, and I’m having my gifts wrapped. The two girls who are wrapping the presents are very nice and cheerful, though most of the customers in the (very long) line are grumpy and aggressive. Two hours later, I see the same girls, still wrapping the gifts, and the line is even longer.)

Me: “Excuse me, miss… Are you paid to do that job?”

Girl #1: “No, miss. Can I help you?”

Me: “Really? Well, is there any jar or something for customers to tip you?”

Girl #1: “No, we do it for free.”

Me: “Can I tip you, though?”

Girl #2: “No, we aren’t supposed to accept any tip, but thanks for your concern.”

(I walk away and, feeling bad for them, I bring two can of soda, come back to the girls, and give them the cans.)

Me: “I may not be allowed to tip you for your excellent work, but I can still offer you something, can’t I?”

Girls #1 & #2: *stunned* “Oh… yes! Yes, you can! Thank you, miss!”

(The smile they gave me made my day!)

Halloweird

| CA, USA | Family & Kids, Holidays, Theme Of The Month

(I work at a bakery located in a mall. Since we’re considered a “family mall” we have a lot of events for kids, like all day trick-or-treating on Halloween. My first Halloween they have me handing out candy to long lines of waiting kids and parents. A mom and dad with their baby come up.)

Me: “Here you go!”

(I hand the baby a piece of candy and the mom snaps a picture. I smile and say goodbye while going back to handing out candy to the other children. A few minutes later they come back, gesturing towards their baby.)

Me: “Oh, ma’am, I can’t give out more than one…”

(They just smiled and nodded at me and didn’t say anything, just looking at me and then back at the kid. At that point I was pretty sure they didn’t understand a word I was saying. Suddenly, they stuck the baby next to my head and the mom snapped another picture. They smiled and left, very excited. I guess I was baby’s first trick-or-treat. I like to think that in a few years when the little girl looks back, she’s going to have a good laugh at the confused look on my face.)

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