Never Too Young To Learn

, , , , , | Right | December 22, 2017

(A young woman, her daughter, and her mother come into the store. The two women stand at the courtesy desk and spend about ten minutes discussing lottery tickets. The little girl, who is about five, immediately runs around the store being a nuisance, knocking things over, and even hitting and kicking employees. Every time someone tries to get the women to pay attention to her, they just laugh about their “precious little [Little Girl].” Note that we’re in an area that is about 99% white.)

Young Woman: “We want games two through twenty.”

Manager: “Okay, that’ll be [price].”

Older Woman: “No, it won’t! That’s way too expensive!”

Little Girl: “Too expensive! Dirty n*****!”

(The whole storefront immediately falls silent. Another mother who is in my line covers her young son’s ears, looking at me, mouth agape in shock.)

Little Girl: “Dirty n*****! Dirty n*****!”

(My manager, who has been serving the two women, stares dumbstruck at them. They’re still looking at lottery games, discussing prices, completely oblivious to what the little girl is saying.)

Customer In My Line: *quietly* “Please, do something! This is horrible!”

(All the while, the little girl has been screaming even more racial slurs, getting progressively louder until she is shrieking. Finally the two women notice what she’s doing and her mother sprints over to her, smacking her across the face.)

Young Woman: “[Little Girl]! That is enough!”

Little Girl: *screaming at the top of her lungs* “YOU’RE A DIRTY N*****, TOO!”

(Her mother picks her up and runs out of the store. The older woman gives the lottery tickets one more look and then follows. The storefront is still frozen for another few moments.)

Manager: *loudly so people can hear her* “Excuse me, customers. I’d like to apologize for what just happened, and for our poor response. I hope no one was too offended or hurt, and if anyone would like to file a complaint, please follow me to the office.”

(One person follows her. She later told me the person was a neighbor of the women and didn’t complain, just empathized with my manager and explained that the whole family is incredibly racist and has a confederate flag in every window of their house. Thankfully, those people have never come back to the store.)

Unfiltered Story #102053

, , , | Unfiltered | December 18, 2017

(It is late at night and business is very slow. An older woman approaches my register ready for checkout. I scan and bag her groceries as I would with any customer. She then slides her card and it is declined due to lack of funds.)

Me: I’m sorry but your card has been declined. You don’t seem to have enough money on it to cover this order.

Customer: *In a rude tone* I have enough money on this card. I’m going to slide it again!

(The customer slides her card again and it is declined again.)

Me: I am very sorry but you don’t have enough money on your card.

Customer: But I have enough money on my card!

(She then proceeds to slide her card again and it is declined again.)

Me: *in an almost irritated tone* Mam, you don’t have enough money on your card.

Customer: *In a rude and irritated tone* Sonny, are you hard of hearing? I told you I have enough money on my card. I going to slide it again!

(I simply walk away to get a shift leader to assist me with this order. After about three minutes the customer ended up paying with cash.)

 

A “Regular” Pain In The A**

, , , , , , | Right | November 27, 2017

(There is a regular customer who always goes through my line if I’m working, and always finds some reason to scream at me. Our registers are odd in that they are longer than most, so you have to give items a good shove to get them down to the bagging area.)

Me: “Hello. How are you tonight?”

Regular: “I’d be better without your nasty attitude.”

(I force a smile and nod. I don’t have a bagger, so I do what I normally do when I don’t have one: bag groceries and keep them close to me so I can hand them to the customer, rather than shove them down with no one to catch them in case they topple over and something breaks, gets crushed, etc.)

Me: “Your total tonight is [amount].”

Regular: “That f****** attitude again. God!”

(She pays and I hand her her receipt. I turn to pick up her groceries, but when I turn back she’s gone and there’s another customer waiting. I look and she’s standing by the bagging area, hands on her hips.)

Me: “Oh, I’m so sorry about that! Here.”

(I give her bags a little push to get them closer to her; she’s probably 4’10”, so getting the bags in the first place isn’t easy.)

Regular: “You got some f****** nerve rushing me, you stupid c***!”

Me: “I’m sorry?”

Regular: “Yeah, you f****** will be!”

(She storms off, leaving her bags behind. I shrug and deal with the next customer, who is considerably nicer than the regular. As I’m serving more customers, I catch a shout of, “that little b**** c*** on register three,” so I turn and see the regular shouting at the manager on duty. I raise my eyebrows because she’s never gone as far as to report me, and she notices.)

Regular: “And now she’s giving me filthy f***** looks, that little s***!”

(My current customer raises his own eyebrows and looks from the regular to me.)

Other Customer: “Wow. What did you do?”

Me: “I don’t know. Gave her her groceries? Looked at her?”

Other Customer: *shakes his head* “What some people will do for kicks. Hang in there, kiddo.”

Me: “Thanks.”

(He’s my last customer, so once he’s gone the Manager On Duty comes over. I see the regular storming out, without her groceries, screaming to anyone who will listen about me.)

Me: “So, [Manager On Duty], am I in trouble?”

Manager On Duty: *laughs* “First, tell me your side.”

Me: “She was waiting in the bagging area and she’s short, so I gave her groceries a little push to get them to her. Then when I heard her screaming about me I looked over at you two.”

Manager On Duty: *laughs again* “Yeah, I kind of figured it was something like that. I couldn’t tell her to go s*** in a hat, which is what I wanted to do, so I told her I’d report you to [Owner].”

Me: “Are you going to?”

Manager On Duty: “Of course not! You’re one of the most courteous cashiers here. Hopefully she falls in a ditch on her way home and rots there, because she screamed, ‘stop rushing me,’ at people trying to help her out.”

Defeated By A Two-Year-Old

, , , , , | Working | November 23, 2017

(My home has been plagued with the same telemarketer over and over the past few weeks. They tend to call around the time my two-year-old daughter is napping, waking her up every time. Despite trying everything to get them to stop, and being on the do-not-call list, they keep going. They’ve just done it again, and I have had it. I am enjoying a cup of coffee when the phone rings.)

Me: “Oh, son of a b****.”

Daughter: *wakes up screaming and crying*

Me: “Hello.”

Telemarketer: “Hello! I’m calling about a survey. Is this a good time?”

Me: “I don’t know; you tell me.”

(I take the phone over to my daughter’s crib and place it in there. I can hear the telemarketer swearing when they hear my daughter crying. I pick the phone back up.)

Me: “You call every single day at this time. I have told you repeatedly that you are waking up my child, that we want to be removed from your list, and that we are actually on the do-not-call list. From now on, if you call at this time, or ever, you will hear my daughter either babbling away or crying. It’s your choice.”

Telemarketer: “We’re so sorry. You have been removed.”

Me: “Thank you.”

(We’ll see if we really were removed.)

Cold Hard Cash Meets The Cold Hard Truth

, , , , | Right | November 20, 2017

(I work at a bank. A customer calls in asking for several overdraft fees back, and only gets an approval for one fee. These fees are accumulated over a period of two weeks.)

Customer: “You should refund all fees. I have the money.”

Me: “I’m sorry; I’m confused. I do not see any deposits made before or after the charges. The account is still overdrawn.”

Customer: “I have the money in my hands now. I had it weeks ago; I just did not have the time to deposit it.”

Me: “I’m sorry, but there is no way for us to use those funds unless you deposit them. The fees are valid.”

Customer: “But I have the money!” *hangs up*

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