(A customer had trouble remembering his password for his email address.)
Me: “Sir, if you can just go to Google and type in [address], it will take you to the website to reset your password.”
*Long silence.*
Me: “Are you on the website, sir?”
Caller: “I think my nephew has been on here and deleted Google from the internet.”
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Swimmer: “Could you please close the doors? There’s a draft coming into the pool.”
Me: “Sure.”
(After closing the pool, a customer watching her child swim calls me over.)
Mother: “Could you please leave the doors open? I’m claustrophobic.”
Me: “Of course!”
(After opening the doors again, the swimmer talks to me.)
Swimmer: “Why are the doors open?”
Me: “A customer here is claustrophobic, and asked me to leave the doors open.”
Swimmer: *yelling angrily* “What’s more important, her claustrophobia, or my comfort?”
This story is part of the Entitled Customers roundup!
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(I am working behind the concession stand on Thanksgiving day.)
Me: “How can I help you?”
Customer: “Can I buy some of that food over there?”
(They point to the employee’s Thanksgiving food we have to eat between shows.)
Me: “No, sir, I’m sorry. It’s not for sale.”
Customer: “Why not? That’s ridiculous.”
Me: “Our families brought us that food for Thanksgiving since we have to be here instead of celebrating with them. I can’t sell it to you.”
Customer: “You’re so selfish!”
This story is part of our Thanksgiving roundup!
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(I am making drinks and I notice a small mocha for Paul. We have a regular customer named Paul who always orders a small mocha, but at that moment I couldn’t remember whether or not he liked it with whipped cream.)
Me: *calling out* “Paul? Did you want whipped cream on your mocha?”
Customer: *not a regular* “Yes, I wanted whipped cream.”
(I realize that this might be a drink for a different customer also named Paul. I add the whipped cream and hand it off with a smile.)
Me: “Here you go, a small mocha with whipped cream. Have a nice day, Paul.”
Customer: “I ordered a large.”
Me: “Oh, I’m sorry. Let me remake that for you.”
(I make a new drink, figuring that one of my co-workers might have grabbed the wrong size in the rush.)
Me: “Here’s your large mocha with whipped cream. Sorry for the mix-up, Paul.”
Customer: “I ordered a pumpkin spice latte.”
(I start my third attempt at making a drink for this customer.)
Customer: “…and my name isn’t Paul.”
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(I am at work doing a before-opening clean of the trolley handles and checkout counters.)
Customer: “Excuse me, I’d like to buy these now, please.”
Me: “Um, ma’am, I’m not a checkout operator.”
Customer: “Yes, but I’m here now and I’m running late, so can you just run these through the scanner for me?”
Me: “Ma’am, it’s five-thirty. There are no checkout operators as we don’t open for another hour and a half.”
Customer: “Oh, I was wondering why there wasn’t anyone in the deli, but that’s okay because I went back behind the counter and got the ham out of the freezer.”
Me: “Ma’am, you’re not allowed to do that. How did you get in? The doors are locked until the security guard gets here.”
Customer: “Oh, I broke the window because I thought your door wasn’t working. Can you run these through for me now?”
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