Wait For A South-Westerly To Blow It Back

, , , , , | Working | June 1, 2018

(My niece’s birthday is in January, and for her birthday present, my sister offers to order her a customized ring. It takes my niece a while to decide, but they put the order in right before Valentine’s Day. Finally, at the beginning of March, the ring is shipped out and set to be delivered to the apartments where my sister and I live. Unfortunately, the delivery date happens to be the same day the east coast is slammed by a nor’easter.)

Sister: “Did you happen to bring in a package for me today? A small one, probably less than a pound?”

Me: “Uh, no? Why?”

Sister: “I was expecting [Niece]’s ring today, and I got an email saying it was delivered around five o’clock today, but I can’t find it.”

Me: “It wasn’t between the storm door and front door?”

Sister: “No, it wasn’t, and the tracking info says it was left on the porch.”

Me: “What? In these winds? There are news reports of the winds knocking down entire trees around town! What kind of idiot leaves a one-pound package on an exposed porch in a nor’easter?!”

Sister: “Your guess is as good as mine.”

(Needless to say, my sister now gets the joy of jumping through hoops to get a replacement.)

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Mail Order Disorder

, , , , , , , | Working | November 10, 2017

(I travel a lot and unfortunately have been getting sick a lot recently. I get a loud banging on my door, so I go check it and all I see is a pink slip from a delivery company that says, “vacant?” I go check my mail and there are three letters in there. A week later, I get the banging again and grab the door to see a postal worker standing there.)

Postal Worker: “You need to check your mail more! I thought you were vacant!”

Me: “I travel a lot, and I’ve recently been too sick to move. Usually I check it every other day.”

Postal Worker: “I don’t believe you! You have at least three weeks of mail piled up at the post office.”

Me: “Yeah, right. Also, you see that mezuzah on my door? Clear sign that it’s not vacant because Jews don’t leave a home without them. So, stop harassing me and give me the dumb slip so I can get my three weeks worth of junk mail!”

Postal Worker: “It’s in the mail box.” *he walks away*

Me: “No, it’s not! You were just writing it. I can see it in your hand!”

(No response.)

Me: “Fine! I’ll be there soon. I hope your coworkers got their flu shots!”

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Not Thinking Inside The Mailbox

, , , , , | Working | September 27, 2017

(I am standing in line at my local post office when I overhear this:)

Man: “There’s been a problem; I’ve put my mail on hold, but it’s still being delivered.”

Worker: *interrupting him* “Yes, your mail was delivered to your mailbox.”

Man: “My mail was put on hold because I don’t have a mailbox right now.”

Worker: “Well, you should have been issued a temporary city-given one.”

(In our city, if a mailbox is damaged, it will be replaced by the city.)

Man: “No, I don’t have a mailbox, temporary or not. And now I’m looking for a week’s’ worth of mail.”

Worker: “The mail was delivered to your mailbox!”

Man: “The mail that should have been on hold was delivered to the mailbox I don’t have.”

Worker: “I’m sure the delivery person was just trying to be nice!”

Man: “By delivering my held mail to a mailbox that’s not mine?”

(Throughout this entire conversation, the post office worker continued to walk in circles about the mail, which should have been held, being delivered to either a mailbox that didn’t exist or to the wrong one. No apologies were given, either, and no ETA was given on the missing mail.)

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Desperate To Put A Silver Lining On It

, , , | Working | September 8, 2017

(My silver ring is very dear to me, because it was the last birthday gift I got from my dad before he died. It now has a crack in the band, so I take it to the local jeweler for repairs. A week after I drop it off, I get a phone call saying their silversmith has been sick, so it is taking a bit longer. I don’t think much of it when it does take a while, but after two weeks I decide to call. I get the store manager on the phone. He says he can’t find my order, so he’ll have to call me back. A few minutes later, he calls.)

Jeweler: “Hi. I am calling about the silver ring you inquired about. And, um… I really don’t know how to tell you this, but the ring was sent to our workshop, and it was already done and on its way back to the store… but it got lost in the mail.”

Me: “What? What do you mean, ‘lost in the mail?’”

(At this point, he has to explain it to me again, as I can’t believe my ears. It turns out that the one package that was missing from the postal service truck was the one containing my ring. The jeweler on the phone is stuttering with nerves, and it slowly dawns on me what the case is. I’m in tears at this point.)

Jeweler: “I will get a call from the postal services tomorrow, and see if they have found it yet. But it has been several days already, so I wouldn’t count on it…”

(This gives me a slight spark of hope. But the day after comes and goes, and no call. I go by the store the next day, and I meet with the manager. He explains to me that there has even been a full investigation looking into where the package went. The jeweler himself has searched the postal truck, and basically moved heaven and earth to find it. But no luck… the package is gone. I’m crushed by this news, and the jeweler keeps apologizing. I keep telling him he isn’t to blame. The poor guy is shaking with nerves.)

Jeweler: “I understand that the value of this ring to you can not be expressed in numbers. But I do want to ask you want you think it was worth in the first place, so I can at least compensate you.”

Me: *crying* “I don’t think any price you name can fill the gap for this loss… It wasn’t even a fancy ring. Honestly, it wouldn’t feel right to demand money from you for this.”

Jeweler: “I see where you want to go with this… but I can’t just let you walk away with nothing. Let me at least give you a gift card.”

Me: “Really, sir, you have done all you could to find it back. With all due respect, I’m in no mood to go shop for another ring, or anything else for that matter, right now.”

Jeweler: *with the most defeated face I have ever seen* “It would be so much easier for me if you just shouted at me…”

Me: “Why would I shout at you? Again, this isn’t your fault. It’s the postal service’s fault. I feel so sorry for you…”

Jeweler: “Don’t feel sorry for me! This isn’t about me, it’s about you! But I can’t let you walk away just like that. No.. no this won’t do. Let me just… hold on.”

(He gets up, gets a gift card from the counter, and writes a figure on it.)

Jeweler: “I won’t write an expiration date on it, so you can use this, unlimited. Again, I feel terrible for what happened.”

(He wrote quite a sum on that gift card… I still feel so sorry for the poor jeweler. I’m still heartbroken for never getting my ring back, but the service and compassion from this jeweler was unbelievable! I hope he quit beating himself up about it.)

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Deliver Me From This Entitlement!

, , , | Right | August 29, 2017

(I tend to go a bit too far to make customers happy, and it’s bitten me in the butt. A customer has called to ask me to send some items to her. As I am writing down the address, I realise I drive through her suburb on my way home. I usually drop deliveries off at a post box in the suburb next to her, so I offer to drop her items off at her home as a favour, and to save her the postage. Her address is more out of the way than I anticipated, and when I arrive I find that the area is a bit dodgy. I quickly give the items to the customer and leave. Ultimately, I have added an extra half-hour to my trip home. A week later…)

Manager: “[My Name], did you deliver to [Customer]?”

Me: “Yes.”

Manager: “She called today to place an order and told me to make that girl deliver it again.”

Me: “Seriously? I barely even got a thank you. I told her that I was doing her a favour last time, and told her I happened to be heading in her direction because she wanted it sent as soon as possible. What did you say?”

Manager: “I told her we no longer do deliveries. You need to stop doing too much for customers. They only take advantage.”

(Unfortunately, it wasn’t the last time I did this. On another occasion, I was going to be heading through the area that a customer lived in, so I offered to drop items off. Again, it took me way out of my way, and again, the customer demanded to have me deliver her next order. No, I didn’t, and no, I’ve never made the offer since.)

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