Fax Machine Or Time Machine?

, , , , , | Right | April 26, 2020

Me: “What time did you fax that and what time zone are you in?”

Caller: “I’m in Daylight Savings time.”

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I… Take… Your… Milkshake!

, , , , , | Right | April 7, 2020

(I’m checking out a customer. She’s nice. I get to her hard lemonade and ask for ID, and she instantly starts up with an elaborate story about her ID being stuck in a totaled car as she gives me a well-worn, stained by who knows what, bad photocopy of an out-of-state ID.)

Me: “This doesn’t count as a legal ID.”

Customer: *after going back into her story about a car crash* “Get me your manager!”

Me: “Okay.”

(I listen to her keep repeating the same story. My manager comes and says the same thing. His manager comes and says the same thing. THAT guy’s manager comes and says the same thing. All the while, this woman is ranting her head off, making the story more and more horrific, and starting to scream.)

Customer: “You don’t understand my situation!” *turns to one of the male managers* “And you’re a potato face! All you want to know is if I’m over 21! I’m 26! I’m a grown-a** woman!”

(At that, a man she was with who brought over a huge stuffed animal and has been half-a**ed trying to back her up says:

Man: “Yeah! And she–” *pointing at me* “–looks like she’s 19!”

Me: *all flirty smiles* “You think so? I love hearing that! I’ll take it!”

(The crazy customer loses her mind again while I pretend to flirt with the guy following her. After she stomps off…)

Guy: “How much is this?”

Me: “$50 before tax.”

Guy: “But it—”

Me: “Don’t even. I’m 34. You and I both know kids move those big stuffed animals around. And you and I both know your friend just screamed the F word in front of tons of families over overpriced, weak drinks.”

Guy: “I’ll take it back.”

Me: “It’s okay. I’m going on my lunch now. I’ll take him with me and put him in the right spot.”

(As I’m signing out for the next cashier to come in, the person behind them walks up.)

Next Customer: “You’re so calm I’m terrified.”

Me: “I do that to people.”

(And I flounced off with a stuffed dog that was half my size.)

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People Who Should Not Drive, Or Be Loaned Money

, , , , | Right | March 14, 2020

(I work at the customer service phone center of a credit union.)

Customer: “Hi, I was just wondering who my car carrier was?”

Me: “…?”

Customer: “My car carrier. For insurance?”

Me: “Do you mean you want to know your insurance carrier’s name?”

Customer: “Yes.”

Me: “You don’t know who holds your car insurance?”

Customer: “No. I’m moving and all my files are boxed up. I thought it was [Company], but they said it wasn’t.”

Me: “I’m sorry, I don’t mean to be dense, but why would we know this?”

Customer: “Well, you asked for that information when you loaned me the money to buy the car.”

Me: “Okay, well, I’ll try to find that out. Please hold.”

(I call the IT department, on the basis that since they store information, they might know where it is.)

IT Department: “Help Desk.”

Me: “Yes, I need help to find a member’s auto insurance carrier.”

IT Department: “Why?”

Me: “She doesn’t know what it is.”

IT Department:What?!

Me: “Yes, I know, but she said we required this information when we loaned her the money. Do we have it?”

IT Department: “Let me connect you to Loan Servicing.”

(I hold.)

Loan Servicing: “Loan Servicing.”

Me: “Yes, I need help to find out what a member’s car insurance carrier is.”

Loan Servicing: “Why do we need to know that?”

Me: “We don’t; she does.”

Loan Servicing:What?!

Me: “Yes, I know.”

Loan Servicing: “Well, let me see here… No, we don’t have it. Tell her it’s not something we keep on file.”

Me: “Right.”

(And, alas, I was able to tell her nothing else.)

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The Promise Of A Better Day

, , , , | Right | January 7, 2020

(I am having a particularly rough day in general. An elderly customer comes in and asks for a bouquet and some fillers, and I check him out.)

Customer: “Oh, ma’am, can I ask you for one more favor?”

Me: “Sure, what would you like?”

Customer: “Please have a good day.”

Me: “Okay…”

Customer: “You promise me?”

Me: “Yeah, I do!”

(I did my best to keep my promise that day!)

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She’s A Few Pennies Short Of A Dollar

, , , , , , | Working | April 5, 2019

(I start working in a big box store as a cashier. I have an extensive retail background so I personally learn the POS system and stop training to work alone in ten minutes. I start training other new people in my first three days. When I meet a new person and they ask how long it took me, I tell them that I’m not the norm and I explain why. The company wants new cashiers to have one day of training then be on their own; it is a super easy system. This day I’m training another new person who I find out has actually worked for the company two weeks longer than me, is full time, and who is supposed to be in the Money Center. After she tells me this, I make her jump on the register and watch what she does. She very, VERY slowly goes through checking the person out and bagging their items, looking like she’s going to have a panic attack the whole time. Then, she takes their cash and goes to give them change. The drawer pops open and the computer tells her to give back $12.53 in change.)

New Cashier: “Um… there are no tens.”

(I look at the drawer and then back at her for a second, hoping something clicks. I get a blank stare from her.)

Me: “Two fives make a ten.”

New Cashier: “Oh, yeah!” *giggle* “Duh!”

(She digs out the bills and then slowly starts counting the coins.)

Me: “You have too many pennies.”

New Cashier: “Oh!” *giggle*

(Later, I tell my manager — not the manager that hired her — what happened.)

Me: “Someone needs to explain to me why someone who can’t count change and can’t handle an ounce of pressure was hired for the area that handles the most cash and has the most pressure… and why she’s going to make more than me.”

Manager: “Yeah… someone’s going to need to explain that to me, too.”

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