The Customer Is Not Always Copyright, Part 4

, , , , , , | Right | April 19, 2019

(I am walking across the floor when an elderly man approaches me, holding a photo. He is very gruff throughout the entire interaction; I am very chipper, as that is my permanent state of being while at work.)

Customer: “Can you help me?”

Me: “I certainly can. What do you need?”

Customer: “I need to copy this picture.”

(I can see this picture was taken by a professional and has their copyright on it. I know that we can copy these pictures only if it’s been 70 years since the photographer’s death, but this picture is not that old.)

Me: “I see. When was it taken?”

Customer: “Ten years ago. Why?”

Me: “I see. Well, it’s got a copyright there, and it was taken by a professional, so we can’t legally copy them.”

Customer: “I’ll just cut it off, then.”

Me: “It was still taken by a professional.”

(He visibly starts getting angry, and waves the picture around.)

Customer: “Then where can I take it?”

Me: “I don’t know, sir. I’m sorry.”

Customer: “Well, do you have a cutter?!”

Me: “I don’t have one customers can use.”

Customer: “This is ridiculous!”

Me: “I’m sorry, sir—”

Customer: “No, you’re not!”

(And with that he marched away, while inside my head I definitely rescinded the “sorry.”)

Related:
The Customer Is Not Always Copyright, Part 3
The Customer Is Not Always Copyright, Part 2
The Customer Is Not Always Copyright

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Ankle Biting Your Head Off

, , , , , , | Right | March 6, 2019

(My coworker and I are standing behind the counter, talking about what is left to do as I am about to leave, when a woman and man come in together. The man is carrying a bunched-up cord and looking around at the wall and the fixtures, while the woman heads to us.)

Coworker: *quietly* “He’s looking for somewhere to plug in.”

Me: “Looks like it.” *to the woman, louder* “Hello! How can—“

Man: “You got anywhere I can plug in?”

Me: “I’m afraid not. We don’t have any plugins in areas accessible to customers.”

Man: “I need to plug in my ankle monitor.”

Me: *kind of blown away* “I’m sorry. We simply don’t have anywhere for you to plug in.”

Man: “Fine! Then the police are gonna come and swarm you guys if I don’t!”

Me: *wondering how that’s our problem* “I’m sorry, but there’s nothing we can do.”

Man: “Whatever. I’ll wait outside for the police, then!” *stomps out*

Woman: *glowering after him, unimpressed* “Sorry about him. I was here to pick up some pictures.”

Me: “Not a problem. I can help you with that.”

(She was incredibly nice even though her photos ended up being at another location of our store. Made me wonder how she ended up having to be around the other guy.)

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The Break That Broke Them

, , , , , , , | Working | March 22, 2018

(I decide that it would be a good idea to go get a meal at two am.)

Employee: “Thank you for choosing [Fast Food Place]. How can I help you?”

Me: “Can I get a cheeseburger, onion rings, and some chicken fries, please?”

Employee: “Certainly! That’ll be [total], please.”

(I make it a point to be polite at all times at any fast food store, but when it’s two am, I try to be even more pleasant. I usually strike up small talk, but I get into an interesting conversation.)

Me: “So, how’s the graveyard shift going?”

Employee: *while preparing my large order* “It’s been fine, I guess.” *long blank stare* “No! Actually, it hasn’t been fine! I’ve been here by myself for two hours now, and my other coworker left for a break two hours ago.”

Me: “Yikes! I’m sorry to hear that. Please, take your time with the order; I’m in no rush.”

Employee: *literally in tears* “Thank you!”

(At this point I hear and see a small moped drive up to the parking lot. I can’t see the person very well, but they’re wearing their uniform for [Fast Food Place]. The guy walks in and goes back to the kitchen.)

Coworker: “So, has it been super busy?”

Employee: “Are you f****** kidding me?! I let you leave for a break two hours ago, and you decide to show up with that attitude?”

(She takes her coworker back behind the flame grill, closer to the first pick-up window for the drive-thru. She begins screaming, yelling, and cussing her coworker out. She then looks in my direction, as I am still just standing at the counter, waiting for my food.)

Employee: “I’m… I’m sorry you just heard all that. I… I forgot you were still here. Would you like another burger, or perhaps some fries? Here; have some zesty sauce for your onion rings, free of charge!”

Me: “Thank… you. Have a nice morning.”

(I’ve been into that establishment more than ten times since this accident and have never seen the poor guy who went on a two-hour break ever again! It’s also nice to get free food every once in a while.)

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