I’m in the garden/outdoors section of my store, cashiering. A woman comes up to my register and stands aside to let me finish up with the customer I’m helping. Once I finish the transaction, I turn to her.
Me: “Yes, ma’am, how can I help you?”
Customer: “I locked my purse in my car. I can’t call [National Roadside Assistance Provider] because my phone is in my purse. Do you have a phone I could use?”
She does seem a little frantic, so I choose to believe her and hand her my cell phone. She walks a short distance from the register, and I can hear snippets of her conversation with [National Provider]. They won’t help her unless she pays them, which she can’t do with her credit card in her purse, her account with them has apparently been disabled, and there’s a two- to three-hour wait. She comes back in, clearly in more distress than before.
Customer: “Is it okay if I call my son? He lives further away but it won’t be such a long wait as [National Provider].”
Me: “I actually use [Local Service]. It only takes them like thirty to forty-five minutes, and they don’t ask you to pay until they’re done. They’re very reliable.”
Customer: “Do you have their number?”
Me: “Yeah, here, they’re in my contacts.”
I pull up the number for [Local Service] and give the phone back to her. She goes to stand by her car as she talks to them and then comes back inside.
Customer: “Is this your personal phone?”
Me: “Yeah.”
Customer: “Thank you so much. I really appreciate it. Thank you.”
Me: “Glad to help.”
She gives the phone back, and I put it aside so that I don’t have to fumble for it if [Local Service] tries to get in contact. They do — once with an estimate of twenty minutes and then with an estimate of ten minutes — and I let her know both times.
Things get a little busy at the register, so I’m focused on my customers when the woman comes back, with her purse, and drops a bill on the counter as she says thank you and leaves. While uncommon, outside employees do occasionally get tipped for their help, so I’m not too surprised…
Until I pick it up and realize it’s a twenty. Shocked, I try to follow after her.
Me: “Wait! Ma’am, this… No… Ma’am! No! This is too much!”
Customer: “Too late!”
I’m only allowed so far from my register, and she was already well past that point. I gave up and pocketed the bill. I went grocery shopping the next day, and it paid nearly a third of the cost.
Thank you so much, ma’am!