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Fat People Deserve Better

, , , , , , , | Healthy | February 18, 2021

I’m having chest pains after eating, and it finally becomes bad enough that I go to the doctor. I’m a rather tall 240 pounds. I’m sitting in the exam area waiting for someone to come in when the doctor walks in, looking at a chart.

Doctor: “Mr. [My Name], your problem is that you’re grossly… Wait. You’re 6’9″. I was going to say that you’re obese but you’re not, are you? I guess I’d better examine you.”

After actually examining me and talking to me, I get meds for GERD. But he sure was quick to dismiss me in the beginning.

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Demanding To A Fault(line), Part 3

, , , , , | Right | February 16, 2021

Customer: “Hello! I live in Chicago and am looking to book a trip to Los Angeles, but I have heard there have been a lot of earthquakes in Alaska lately. I wanted to know if you all had felt them down there and if it was safe.”

Me: *Confused* “Alaska? Ma’am, Alaska is extremely far away from us. We wouldn’t be affected by their earthquakes.”

Customer: “No! Alaska is on the west coast just like California! I want to know if you have felt the earthquakes and if it is safe! I read all about the earthquakes happening there.”

Me: “Ma’am, we haven’t felt any of the earthquakes here. Alaska is over 3,000 miles away from us.”

Customer: “Look. I just want to know if it is safe because you are both on the west coast!”

Me: “Ma’am, have you felt the earthquakes? Chicago is the same distance from Alaska as Los Angeles is.”

Customer: “Ugh, you are so unhelpful!” 

Related:
Demanding To A Fault(line), Part 2
Demanding To A Fault(line)

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That Should’ve Been Their First Question

, , , , | Legal | February 9, 2021

I am relaxing a bit on my lunch break and scrolling through my phone when I get a phone call. Upon answering it, I realize it’s a scam call. Feeling a little bored, I decide to have some fun.

Scammer: “Hello, this is [Scammer] from [Online Retailer] customer service. There has been some fraudulent activity on your account.”

Me: “What did you say your name was?”

Scammer: *A bit confused* “Um, it’s [Scammer].”

Me: “Okay, great. How do you spell that?”

Still confused, the scammer spells his name.

Me: “All right, then, [Scammer]. So, what’s wrong with my [Online Retailer] account, again?”

Scammer: “There appears to have been some fraudulent activity on your account in China. Do you know anyone in China who might be able to explain this?”

Me: “No, I don’t, but you know what’s funny? I don’t have an [Online Retailer] account.”

Click.

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For The World Is Hollow And I Have Touched The Pie, Part 2

, , , , , , | Right | January 30, 2021

I’m one of two concierges at a high-end hotel in Los Angeles, so most of the people I serve tend to be fairly cosmopolitan. A couple in their late fifties from Montana is definitely not. They have been at the hotel for a couple of days already, and my coworker has supplied them with a list of highly-rated restaurants in and around Beverly Hills, and at their request, managed to get them a last-minute table at a VERY celebrated Japanese restaurant last night.

It is afternoon and I see them heading over to the concierge desk, looking extremely upset. The wife is already yelling as she approaches.

Wife: “You’d better get our money back! That d*** restaurant made us pay three hundred dollars for that s*** they dare to call food!”

Me: “Ma’am, I’m here to assist you in whatever way I can, but I do request you that lower your voice a little considering we’re in the lobby.”

The wife starts to sputter angrily, but the husband steps in.

Husband: “That restaurant your coworker sent us to did not serve us real food, and we were basically robbed, and I demand that we get that money back.”

Me: “I’m really sorry to hear you did not enjoy the food, sir, but the hotel cannot refund you money that you spent at an establishment not affiliated with us. I can, however, try to get you a comped meal at one of the high-end restaurants that we enjoy a continuing relationship with.”

Wife: “Fine, but it had better be real food.”

Not wanting to cause any further upset, I try to figure out what kind of food would appease them. I figure their complaint is the smaller-than-average serving sizes at high-end restaurants similar to the one they’ve been to, since this tends to be one of customers’ primary issues.

Me: “My apologies, ma’am, I just want to clarify that when you say real food you mean bigger portions?”

Wife: “No! I mean real food. Good American food, not that fruity garbage they fed us last night. This is an American city, for f***’s sake! How could they serve us all of that raw fish and expect us to eat it like we’re f****** [Asian slur]s?!”

Me: *Trying to not react* “Ma’am, I’ll have to ask you to refrain from using such derogatory language, or I will be unable to help you. I apologize if it was not made clear to you that you were requesting a table at a Japanese restaurant. I can book you a table at a restaurant that serves American pub food or a steakhouse, if those seem all right to you.”

Husband: “We shouldn’t have to work so hard to get a good burger, you know? How can people in this city survive on this ethnic s***? It’s not meant for good honest Americans to eat.”

Me: “Again, I’m sorry if your experience last night did not meet your standards. Now, should I reserve a table at the bar tonight for you two?”

Husband: “Yeah, and it had better cost as much as that dump last night. I want my money’s worth.”

Me: “I’m sorry, but this place isn’t as expensive as the Japanese restaurant you went to, and I don’t know if I can even find you a place serving burgers where your meal would cost as much as an eight-course sushi dinner.”

Wife: “This f****** city is full of idiots! [Asian slur]s & idiots! Who values this s*** over good, honest American cooking?! We should never have come here. We can’t even eat!”

Me: “Ma’am, I’m gonna ask you to stop using that word and to speak at a much lower volume, or I will have to refuse to help you any further. You might not have liked the food yesterday, but you sat there and ate it and then you paid what that food costs. The hotel does not bear any responsibility for your negative experience there. Moreover, your outburst is disturbing other guests, whose experiences within the hotel we are responsible for. I can get you a reservation at a restaurant tonight, but only if you speak to me and my colleagues politely.”

Wife: “The gall of some people! Fine! Get us a table at an expensive restaurant, that doesn’t serve sushi or whatever. One of those fine-dining places, with real food.”

Me: “I’ll send you a list of places, with menus for each, so you can make sure you like the restaurant you end up going to. Just call the concierge desk once you’ve made your choice and I’ll make the booking.”

At this point, it’s of relevance that I’m of Indian descent, and I look it, while the other concierge is white.

Husband: “Actually, can the other girl make the list? I don’t want you to pick out whatever curry places you go to; we only want American food.”

I’m pretty livid at this point, but before I can react, the wife jumps in.

Wife: “Don’t worry, she came here to escape that place! She probably finds it as stinky as we do! You’ll find us proper food, right?”

I am so gobsmacked that I can’t think.

Me: “Yes, ma’am.”

I still hate myself for how I ended that conversation, but it probably saved my job. I sent the list and the menus up to their room, but they hadn’t called back by the time I left. My coworker told me she had a pretty uneventful encounter with them when she made the booking, and they seemed pretty happy with the place they ended up going to.

Related:
For The World Is Hollow And I Have Touched The Pie

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This Is Literally Why We Can’t Have Nice Things

, , , , , , | Working | December 30, 2020

I was given a gift card for my birthday. I realize the expiration date is about to arrive, so I place an order for some kitchen items on a famous home store website on April eleventh. After a few weeks, I don’t receive the items, so I contact the store.

The methods of contact are either phone or chat, both of which have hour-long wait times. Their email customer service feature is currently disabled. Each time I contact them, I experience these wait times. The first time I finally get to an agent:

Agent #1: “Your items were damaged in transit so they were sent back to the store. I’ll re-input the order for me.”

Okay, great.

A few weeks later, nothing has arrived, so I contact customer service again.

Agent #2: “It looks like the last agent you spoke with inputted the replacement incorrectly. I’ll resubmit it for you, and I’ll do it correctly this time.”

Okay, cool.

Still, nothing arrives. I contact them again and asked to speak to a supervisor.

Supervisor: “I’m so sorry for the last two agents you’ve dealt with. I’m going to input a completely new order for you, and it will be free of charge.”

Okay, fine.

A few weeks later, I get a delivery confirmation. The items have been delivered to Washington, DC. I live in California.

Furious, I contact them yet again.

Agent #3: “I’m sorry, but there’s nothing I can do for you.”

A few weeks later, I received an email confirmation that a new comped order had been submitted on my behalf and would be sent to… Washington, DC.

I give up.

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