As a general rule, “food delivery didn’t turn up” makes for a statistic more than an interesting story, but this one really buttered my biscuits because, out of absolutely nowhere, my ADHD diagnosis got dragged into it. This story also mentions a well-known symptom of ADHD called hyperfixation, which is actually two things: flow state, which is where you’re doing something challenging that is interesting, and perseveration, which is where you focus on something to the exclusion of other things.
This story takes place not long after the anonymised popular worldwide illness was becoming unfashionable. Working from home and takeout were both common. Due to unfortunate circumstances that I won’t go into, my home office also contained my girlfriend’s desk, and therefore, often her phone when it was charging. I was working some odd hours because I live in the UK and the bulk of my team operated out of the Bay Area in the US. I had meetings with my coworkers between 5:00 and 6:00 pm, and my girlfriend’s work officially finished at 4:00 pm, so that window was when we usually timed dinner.
One day, we were doing our “Friday takeout” household tradition, born from my company’s £25-a-week support-your-local-eatery expense allowance. We commonly ordered from a company that sounds like somebody jammed the words “delivery” and “kangaroo” together and lost a few characters in the process. Yeah, “Kangarivery”, exactly. We could order from a range of eateries via Kangarivery, and we scheduled one well in advance (for 4:00 to 4:30 pm).
One of the great features of Kangarivery is that you can watch your delivery driver as they approach, so I was tracking the imminent Kangarivery delivery (or perhaps I should say “Kangariverlivery”).
I watched the delivery driver on the map. He stopped on the road outside my block of flats and waited there for a couple of minutes. Then, he buggered off. “That’s strange,” I thought.
“Did the doorbell ring and I didn’t hear it?” you may ask, and no, it didn’t. And I know this because some days I can barely concentrate for being pulled away from my desk all day due to constant doorbell-ringing deliveries (one of the few legitimate anti-WFH arguments).
I went outside to see if the driver was coming back. Then, I observed that the order had been cancelled. My girlfriend had come out to join me, looking equally quizzical, and I confirmed with her that she had not collected the food already when I wasn’t looking.
This was already low-key annoying, as is any process where somebody just kind of doesn’t follow the process and leaves you with work to do, but now we get to the part which really tiddles my weasel. My girlfriend had a missed call from her phone which was charging on her desk (next to my desk). She proceeded to inform me that the reason I didn’t hear it go off was because of my ADHD, and I must have been hyperfixating on my work or something.
Me: “What’s your ringtone set to?”
Girlfriend: *Silence*
Me: “I ask because if it’s at a low volume or sounds like a lorry reversing in the petrol station next door, that might explain why I didn’t notice it go off.”
Girlfriend: “I don’t know!”
I let it go because I didn’t want to fight with her, despite how infuriated I was with the fact that my ADHD was somehow to blame for the fact that the delivery driver was allergic to doorbells.
I confirmed that the order had been cancelled and I had still been charged for it, and I got in touch with support. The conversation was longer but boiled down to this.
Kangarivery Support: “The delivery driver called but could not get through.”
Me: “Why didn’t they ring the doorbell?”
Kangarivery Support: “They didn’t ring the doorbell?”
Me: “They did not.”
Kangarivery Support: “One moment, please…”
A moment passed.
Kangarivery Support: “We’ll have your order resent to you.”
And so it was that we eventually received our lukewarm order at around 6:15 pm in the evening, almost two hours after the scheduled delivery, because the rider was allergic to doorbells. The fact that somehow my ADHD got dragged into someone else’s inability to follow a simple process is the reason why, to this day, despite all our modern technology, I wander into the street awaiting my Kangarivery like some kind of caveman trying to tell time by the moon, and why this story still really apples my pears.