An Ugly Side Of Society Has Been Unmasked, Part 7

, , , , , | Right | December 4, 2020

In my town, there is a mask mandate ordinance: customers who shop in town must wear a mask, with the exception of those who have medical conditions, or businesses may be fined. There are several signs on the door stating this.

A man walks in without a mask.

Me: “Sir, do you have a mask?”

Customer: “No, why do I gotta have one? I’m just getting one thing.”

Me: “I can’t check you out if you don’t have one on; it’s city ordinance.”

He leaves, cursing under his breath, and I assume that is the last I’ll see of him. Two hours later, my coworker tells me that the next gentleman in line has a medical condition that prohibits him wearing a mask. Even if he doesn’t have a condition, we aren’t allowed to inquire further and are just supposed to let them through, so that’s what I do. It just so happens that the man from before comes back as I am ringing this customer up and immediately becomes enraged. 

Customer: “Oh, so you just let him through because he’s white? I see how it is, racist f***!”

Me: “No, he has a medical condition and we can’t force people who say that to wear a mask.”

Customer: *Yelling* “Oh? Well, I gotta condition, too! That’s mad disrespectful to me!”

Me: “You didn’t state that you had a condition. I wouldn’t have made you put a mask on had you said something.”

I’m getting agitated because he’s screaming that I’m a racist across the store.

Coworker: “Sir, she just followed what we were told to do—”

Customer: *Cuts her off* “This doesn’t concern you.”

He turns back and continues to yell at me. I’m doing my best to get him to leave while helping other customers since we’re busy and understaffed.

Me: “Sir, I already said that if you had mentioned you had a condition, I would have let you through!”

I yell over him, completely pissed off at this point, before turning away to continue working.

Customer: “Yeah, all right, I see you.”

He slammed open the door and walked out. My coworkers did their best to calm me down since I was shaking and furious at being screamed at in front of a dozen other customers. Please don’t verbally assault us for having to enforce the rules that the city put into place! We don’t like it any more than you do.

Related:
An Ugly Side Of Society Has Been Unmasked, Part 6
An Ugly Side Of Society Has Been Unmasked, Part 5
An Ugly Side Of Society Has Been Unmasked, Part 4
An Ugly Side Of Society Has Been Unmasked, Part 3
An Ugly Side Of Society Has Been Unmasked, Part 2

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Making Some Bad En-Gin Sounds

, , , , , | Right | December 3, 2020

A man enters the store, not wearing a mask. We are not allowed to refuse service to people who won’t wear masks. I am wearing my company-mandated mask as he steps up to my till.

Customer: “Where is the gin?!”

Me: “It’s in the gin section, just behind the liqueurs.”

Customer: “I can’t hear you through the mask!”

I stay right where I am and leave my mask on my face where it is supposed to be.

Me: *Shouting* “IT’S IN THE GIN SECTION, RIGHT BEHIND THE LIQUEURS BEHIND YOU!”

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No Underage Understanding, Part 3

, , , , | Right | November 3, 2020

I am ringing up customers at around seven at night. A lady with beautiful purple hair and her friend walk up wanting to buy wine.

Me: “I need to see your IDs, please.”

She hands me hers. She’s over twenty-one, but her friend doesn’t have her ID.

Me: “I’m sorry but I can’t legally sell this to you.”

Customer: “But I’m the one buying it?”

Me: “Ma’am, it’s the law. I can’t tell how old your friend is.”

She argues with me more, and I have no idea how to handle it other than to be polite since she is the first customer to really blow up on me.

Customer: “Fine! I’ll send my friend to the car and go find someone who isn’t a c*** to check me out.” *Leaves*

Me: “Ma’am, you forgot your mini Rubik’s cube!”

She comes back and gets it.

Me: “Have a good night!”

I told the manager working and he told me that he would have banned her from buying it if I’d told him sooner about her. Oh, well. Karma has a heck of a bite to lay on her. Be nice to us; we’re trying not to end up in jail!

Related:
No Underage Understanding, Part 2
No Underage Understanding

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No ID, No Idea, Part 40

, , , , | Right | October 29, 2020

I’m having a friendly chat with one of the workers at my local bottle shop while checking out, and we get to the topic of the creative excuses people have about providing ID when asked. He has some great stories but my favourite is this little gem.

Worker: “I’ll just need to see some ID before I ring you up, please.”

Customer: “I’ve left my license at home, but I have a photo of my passport info on my phone. Can I use that?”

Worker: “Tell me, if you went through border control at the airport right now, do you think that line would work with them?”

Customer: “Er, no?”

Worker: “So what makes you think it’s going to work here? You can get your alcohol when I see some proper ID. Bye!”

Related:
No ID, No Idea, Part 39
No ID, No Idea, Part 38
No ID, No Idea, Part 37
No ID, No Idea, Part 36
No ID, No Idea, Part 35

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When Customer Shaming Puts You In Good Spirits

, , , , | Right | October 22, 2020

I work for a well-known liquor chain in Texas. I’m the wine specialist for my store, and I’m the only woman on the floor, not counting my two managers. I’m five feet tall and weigh about 120 pounds.

This past Saturday was busy for us, and we had people coming in five minutes before we legally had to lock the doors. Liquor stores in Texas are required by law to close at 9:00 pm, and we can’t legally be open on Sundays, so we were slammed. 

One of the customers was this really buff dude. He had to be twice my weight and a foot and a half taller than me. He bought a case of 1.75 liters of vodka, and even though he carried the case up to the checkout counter, he couldn’t be bothered to carry it outside.

The cashier called for customer carryout, and I was the only one on the floor. The look of shock, and then shame on the guy’s face when I slung the case up onto my shoulder and happily escorted him and the case to his truck really made my week.

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