Good Thing They’re Not Driving

, , , , , | Right | November 1, 2018

(I’m the customer in this one. Our local bus station has multiple routes that leave from the same stand. They often go in similar directions at first, but their ultimate destinations can be very different. The route number and destination are always clearly labelled on the front and side of the bus.)

Customer: “Excuse me, is this the 13 or the 14 bus?”

Driver: “Umm, it should say on the side; it’s the 14.”

Customer: “So, is it going to [Destination of the 13] or [Destination of the 14]?”

Driver: “…It’s going to [Destination of the 14].”

Customer: “Oh…”

(The customer gets off the bus. I’m next to get on.)

Me: *pretty loudly* “Remember when people were able to read?”

Driver: “Heh, yep.”

Next Customer: “Excuse me, is this the 13 or the 14 bus?”

Unfiltered Story #115370

, , , | Unfiltered | July 1, 2018

Customer: “So your regular [brand of chew] is $2.75?”

Me: “No the regular and the snuff are both $4.89 or two for $7.99.”

Customer: “No! That one there says $2.75!”

Me: “You mean the [other brand]? Yes, that’s on sale for $2.75.”

Customer: “I consider that to be “regular.””

Me: “Well, everyone else in the industry considers this one to be “regular.””

Customer: “No that’s “straight.””

Me: “Actually, sir, this [third can] is called “straight” and is also on sale for $2.75. So which one can I get for you? The regular long cut? The regular snuff? The straight? Or the [other brand]?

Customer: “The [other brand], of course! That other s***’s nasty and so are the people who chew it!”

Airing Their Grievances

, , , , , | Right | June 22, 2018

(I work at a gas station that has an air pump owned by a different company. It costs $1 in quarters for about four minutes. They basically rent the space from our corporate office.)

Customer: “You need to give me a receipt for the $1.50 I had to spend on air from your machine so I can get reimbursed from my boss!”

Me: “I’m sorry, sir, but we don’t own the machine. They rent the space from our corporate office.”

Customer: “But it’s on your property! You’re making a sale! And I need a receipt so I can get my money back from my boss!”

Me: “Sorry, it doesn’t work that way. I cannot give you a receipt, as it’s not ours to give.”

Customer: “So, you’re making a cash sale with no record?!”

Me:We didn’t make a sale; the other company did.”

Customer: “Well, surely you can appreciate my situation? I need a receipt to give my boss so I can get my money back.”

Me: *sighs* “There’s a number on the machine you can call.”

Customer: “I guess I’ll have to do that!” *storms out*

(Yes, he was seriously flipping his s*** over getting reimbursed for $1.50!)

Rule Of Dumb

, , , , , , | | Working | May 25, 2018

(The store I work at is a one-register, one-person store. We count down our drawers and do shift change a half-hour or so before the next person gets there, so when they do, they can just clock in, and we can immediately clock out and go. We have recently switched over to new registers and a new system. One of the changes is that instead of logging in as “First Shift, Register 1,” etc., each employee has their own individual number with their name attached to it. We try for a while doing it the old way, counting the drawer before the next person gets there, but the boss is noticing some discrepancies on the shifts of those following a certain individual, [Coworker #1]. He makes the new rule that you must wait until the next person gets there to count down your drawer. Now, [Coworker #1] has gotten into the habit of starting to count the drawer when she sees my car enter the parking lot, so by the time I actually enter the building, take off my coat, and clock in, she’s already done counting and logged back in under MY number. This robs me of the ability to watch her count it down and/or recount the drawer myself if needed. This morning, upon entering the store, she is part way through counting the drawer.)

Me: “Please don’t log me in when you’re done. I prefer to do that myself.”

Coworker #1: “Um… Okay.”

Me: *as I’m clocking in* “So, just curious, why don’t you wait for me clock in before you start counting the drawer… like we’re supposed to?”

Coworker #1: “Because [Coworker #2] always makes me wait for ten minutes.”

(A customer enters the store and asks for a can of chew.)

Coworker #1: “It’ll be just a minute, sir.”

Me: “Well, I’m consistently five minutes early. And the whole point of waiting until the next person gets here is so there’s two sets of eyes on the money as it’s being counted.”

Coworker #1: “Um… Okay.”

(She finishes counting and logs out, grabs the can of chew the customer asked for and sets it on the counter.)

Me: “Good morning, sir. One moment, please.”

(I log in and quickly recount the drawer. Only off by less than a dollar, which is not a big deal.)

Me: “Thank you for your patience, sir. You caught us right at the ‘changing of the guard.’”

Customer: “No problem.”

(Meanwhile, [Coworker #1] quickly clocked out and scurried out the door, mumbling about how tired she was. I can appreciate wanting to get the hell out of dodge… but I don’t think she realized that she was the reason for the new rule in the first place.)

Pop Goes The Premium

, , , , , , | Right | January 22, 2018

(A customer comes up to the counter with a canned beverage and asks to pre-pay for $20 worth of gas.)

Me: “Do you want plus or premium gas?”

Customer: “Premium.”

Me: “That’ll be $21.69.”

Customer: “Why is the premium so much more expensive?”

(My boss and I both think that she is referring to the price-per-gallon difference, and try to explain it to her.)

Customer: “So, why are you charging me over $21 for $20 worth of gas?!”

Me: *pointing to the can of pop in her hand* “Well, you do have that drink there, ma’am.”

(All three of us burst out laughing.)