Should Borrow Some Common Sense First

, | Glasgow, Scotland, UK | Learning | December 15, 2015

(This kind of exchange happens at least five times every day, despite the fact that we have a large sign on the wall, right behind us, which says that materials will not be issued without a library card.)

Student: “I want to borrow a laptop.”

Me: “Sure, do you have your library card?”

Student: “Oh, no, I don’t have it with me today.”

Me: “Sorry, you need to have your card to borrow anything from the library.”

Student: *genuinely astonished* “Really?”

Me: “Yes, absolutely.”

(We never cease to be amazed at the expectation that we will happily hand over £500-worth of computing kit without being able to see if the person is a student with borrowing privileges.)

Their Task Is A Write-Off

, | Fairfield, CT, USA | Learning | December 7, 2015

(I’m a student who also works arranging appointments with tutors provided by the university. It’s usually pretty slow, but we get swamped with people around midterms and finals, and without fail an exchange like this ALWAYS takes place.)

Student: “Can I make an appointment with one of the writing tutors?”

Me: “We’re pretty much booked solid, but I might be able to get you an hour on [Day]. Is your paper very long?”

Student: “I thought they wrote the paper for you.”

Me: “No, they help you edit and revise it. If we wrote your paper for you, that would be cheating…”

(Not everyone gets the hint right away. I’ve even had someone try to offer me – an English major – money for doing their work!)

Permanently Linked To The Complaint

| OH, USA | Working | November 26, 2015

(I’m a librarian in a college library. I come in to work to find the coworker I take over from helping a student over the phone. He can’t get in to one of our electronic databases and she is finding articles for him.)

Coworker: “I’ve put all the articles into a folder. Can I just send the folder to him?”

Me: “Er, I don’t know of any way to do that, but you can email him the permalinks. I’m not sure that will help, though, because he’ll still have to log into [Database] to get them.”

Coworker: *blank* “Why?”

Me: *blank* “Because he has to be logged in to [Database] for them to come up.” *no comprehension dawning* “Because… because the permalink just goes to the page. I mean, he can’t just access it.”

Coworker: “But he’s having trouble getting into [Database].”

Me: *utterly at a loss to explain this really, really obvious concept* “Just get his email address; I’ll save the PDFs and email them to him.”

(She got his email address, but then proceeded to spend close to 15 minutes saving four PDFs HERSELF, all the while half complaining about having to stay so late after I had offered repeatedly to do it myself.)

Doesn’t Get The Message Until Later

| Waldorf, MD, USA | Working | November 20, 2015

Me: *answering phone* “Hello, this is [Library]. How can I help you?”

Patron: “Hello, is [Name] there?”

Me: “I’m sorry, there’s nobody here by that name. Can I take a message?”

Patron: “Uh… You said there’s nobody there by the name of [Name]?”

Me: “Yes. Do you want to leave a message?”

Patron: “Uh… no, thank you.” *hangs up*

Me: *hangs up*

(About ten seconds later:)

Me: “Wait…”

The Color(ful Language) Of Money

| NC, USA | Right | November 3, 2015

(A patron complaining about the cost of a fax:)

Patron: “Two d*** dollars?!”

Coworker: “Regular dollars will work, too.”

Page 21/72First...1920212223...Last