Here To Serve, Not Serviette

| PA, USA | Bizarre, Crazy Requests

Patron: “Could I get some napkins?”

Me: “Excuse me?”

Patron: *sighs* “Napkins! Where are your napkins?”

Me: “I’m sorry, but we don’t have any napkins”.

Patron: “What?! Why not?”

Me: “Because we’re a library…”

(Our library does not sell food or have any reason to offer napkins.)

Picture Perfect

| AR, USA | Extra Stupid, Technology

(I work as a library clerk in the computer lab. Over the next couple of nights we have a gentleman come in who is completely computer illiterate. I’ve tried to explain the best I can as how to go about searching online for information, or watching videos. On this particular night he seems to understand the computer a little more.)

Patron: “Excuse me, I need help.”

Me: “Sure, what can I help you with?”

Patron: “This video won’t load! I’ve been staring at it for the last 30 minutes, and nothing has happened!”

(I take in the problem quickly, and try not to laugh.)

Me: “Sir, you’ve been looking at a picture for the last 30 minutes, not a video.”

Should Keep Better Account Of Their Account, Part 2

| AR, USA | Extra Stupid, Technology

(I work as a library clerk in a large computer lab available for patrons. An older lady walks in and needs some assistance with creating an email account.)

Me: Ma’am, it seems that this username is being used by someone else. You’ll have to choose another.”

Patron: “Of course it is; it’s my username.”

Me: “You already have an account with [email site]?”

Patron: “Yes. Why can’t I use my own username?”

Me: “Well if you have an email account, and you forgot your password, I can help you retrieve it.”

Patron: “No, I’ve tried and it wont give me my password.”

Me: “… Okay… Well, if you want to create a new account you’ll have to use a different username.”

Patron: “Why? It’s my username.”

Me: “It’s already taken. You can only use that username once.”

Patron: “Why?”

Me: “Because that’s the way they set it up.”

Patron: “Well, that’s dumb.”

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Should Keep Better Account Of Their Account