Might Not Be A Veteran But Is Always Starting A War

, , , , , , | Right | March 26, 2019

(I’m at a home improvement store to return some paint after deciding the color didn’t look right. I get in line behind an older man with a cart full of paint. He has four one-gallon cans and one quart can. I have no idea why he is in the return line, as colored paint is non-returnable. The clerk calls for the next person and it is his turn. He tells the clerk that one of the one-gallon cans is empty and only there as a color match — odd because you really only need the lid. She begins to ring up his items for sale when he tells her he’s a veteran.)

Clerk: “Okay, I’ll need your service photo ID.”

Customer: *starts fumbling through his wallet* “I don’t have it with me. But I have…”

(He empties his wallet of all kinds of cards onto the return desk, none of which are the requested ID.)

Clerk: “I’m sorry, sir, but I have to have the photo ID. It is our policy so I can apply the discount.”

Customer: “I have this card, this card, this card…”

Clerk: “Sir, it has to be their photo ID.”

Customer: *still pushing other cards at her*

Clerk: “Sir, if you want me to apply the 5% discount, I have to see your service card with a photo ID.”

Customer: *now getting agitated, begins to make exaggerated gestures to the regular checkouts on the other end of the store* “Well, they applied it last time and I didn’t have it.”

Clerk: “Whoever it was shouldn’t have.”

Customer: “Ma’am, I’m a veteran. I served my country. I did my time. Why would I lie about my service? I served my country.”

(This sounds like a scam. I want to say, “Why would you lie about being a veteran? Oh, I don’t know… maybe for a 5% discount?”)

Clerk: “I can’t apply the discount without the ID.”

Customer: *goes into a full, loud rant and throws his credit card at her, accepting that he’ll have to pay the full price* “This is disgraceful! Disgraceful. I’m going to call in a complaint. I will.”

Clerk: “Certainly, sir. Please sign here.”

Customer: “Disgraceful. I’m going to complain about you!”

Clerk: “Okay, sir.” *directs her attention to the line that has grown behind me* “Next.”

(I state my transaction while he is leaving. Once he’s gone:)

Me: “Did you want me to put a call in to counter his complaint?”

Clerk: *laughs* “No, it’s all right.”

(I did, anyway. It was probably an empty threat, but I didn’t want her to get in trouble for upholding policy.)

That’s Just Not Cool

, , , , , , | Working | March 25, 2019

(I am working as a tire technician at an auto parts store that also does car repairs. I am always early to work, but at this job I often show up before the store opens when the store manager is not there yet. He is the only one with the key to the store, and we cannot get in until he shows up. After he lets us in, we have to stand in line to clock in on the only terminal set up for that. As a result, I often clock in late but I don’t think anything about it as my direct supervisor is often just as late. One day my future wife — at this time just a close friend — brings her car in to have the A/C worked on since I don’t have the equipment or the time to do it at home. The A/C specialist does the work and the night service writer writes it up with my discount. She picks the car up the next day. That night I get a call from her that the car has overheated for the first time ever and asks if I could look at it. The coolant is low, but when I add more it doesn’t seem to be leaking until the car is running, but it isn’t coming out onto the ground. While I am trying to figure it out, I discover that the carpet in the back seat of the car is wet, and after a little more investigation I find out that coolant is coming out of a hole in the heater core and running through the back seat vents. I pull it out and find a small hole poked into the side of the heater core. Immediately, I take it back to the night service writer. He gets a part off the shelf for me and writes it off. I fix the car and then go back the next morning to talk to the service manager.)

Me: “Yeah, I pulled the heater core and found this tiny little hole poked into the side, right on a seam; it had to have been done on purpose.”

Service Manager: “You’re right; that couldn’t have been an accident. He shouldn’t have needed to do any work inside the car.”

(Just then, the day service writer — my direct supervisor and the son of my friend’s coworker — comes into the service office.)

Service Writer: “You should have told me that was your car!”

(I looked at him for several seconds like he was crazy and then calmly said, “I quit.” I told my future wife, and she understood how ethics can be a burden. I don’t think she ever told her coworker, though. I had never applied for unemployment benefits before, but I then found out that I was eligible if I quit for cause. I wrote it up and turned it in. Later, I got the denial in the mail, not because they didn’t believe my explanation, but because the company claimed that I had been late over fifty times! By that time I had another job and fighting it was not worth it.)

Really Married To That Deception

, , , , | Right | March 25, 2019

(This is a story I overheard at work, where I sit right next to the people who answer the phones regarding questions about the website and insurance policies. Sometimes you hear some great stories when they recount to each other what just happened in their headset. Please note that some insurance policy questions can be answered with basic information like your policy number while other questions require permission from the policyholder for my coworkers to speak with anyone else.)

Coworker: “Hello, thank you for calling [Insurance Company]. How may I help you?”

Caller: *obviously a woman talking in a low voice to sound like a man* “Yes, hello. I am calling about my insurance policy. I am going to hand the phone over to my wife now, so please talk to her. She’s coming over right now.”

Coworker: “…Okay?”

(There are a bunch of noises like someone rubbing the phone on their clothes or otherwise make ruffling noises. Then there are some footsteps that just sound like someone stomping in place before the caller speaks again.)

Caller: *in a super girly voice* “Hello?”

(Apparently didn’t have any questions that required permission from the husband, so my coworker never got to call her out on it and the rest of the call went normally. I wonder if she hung up feeling really good about fooling us.)

Conserve Your Money When Dealing With This Family

, , , | Legal | March 24, 2019

(Eighteen years ago, I got a new landline phone number. This number previously belonged to someone else and it had been unused for twelve months after they got a new number. r Most debts seem to have been made long after they changed phone numbers. Every time someone calls for them, I ask when this debt occurred and tell the person on the other end that I suspect they are giving out my number because they already know they’re not going to pay for the goods or services. Every single one of the companies calling me is helpful and I establish that my hunch is correct. They are only giving out my number when they aren’t going to pay. Not once has any family member or friend called for them. Fast forward some five years. My landline rings:)

Me: “Hello, [My Name] speaking.”

Caller: “Yes, hello. I’m [Caller] from [Bespoke Glazing and Conservatory Store]. I’m calling about the order you’ve placed. We still have a few questions.”

Me: “Are you calling for [Other Person]?”

Caller: “Yes, is he available?”

Me: “I don’t know; he doesn’t live here. But let me guess. He came in not too long ago and ordered something from you. He then proceeded to give this phone number as his?”

Caller: “Yes.”

Me: “Yeah… They do that only if they intend not to pay for the goods. They’ve been doing this for the last five years.”

Caller: “What? They’ve ordered a bespoke conservatory costing at least €20,000.”

Me: “Well, you have their address, right? Go there and tell them you’ve heard this. If I can give you one piece of advice, do not order that conservatory before they pay a lump sum up front. And even if they do that, be careful. I can give you a list of debt collection agencies who’ve been calling for them in the last few months.”

Caller: “Well… Hmm… That is really not what I wanted to hear. But thank you. I think you just saved us a lot of money.”

Me: “I’m sure I have.”

(We kept an eye out because we knew where they lived. That conservatory never got erected.)

Sealed With A Lie

, , , , | Right | March 19, 2019

(It is company policy not to return baby milk — both powdered and liquid — for safety reasons. Even if the seal is on the milk, we cannot guarantee it hasn’t been tampered with. This causes a few issues, as people get quite angry when they’re told we will not refund them for the milk. It should be noted that these products are sold in every supermarket and locally-owned corner shop. Also, the supermarket I work for puts security tags on their clothes disguised in the form of little cardboard tags that have the brand name on, and have security tags inside. My coworker deals with this lady.)

Customer: “Hi. I brought this baby milk and found the weirdest thing inside when I opened it! It’s quite dangerous in my opinion. Is it okay to get a refund?”

Coworker: “Well, it’s actually company policy not to return milk for any reason. What was wrong with it?”

Customer: “I found one of your security tags inside when I opened it!”

Coworker: “Er… Okay. So, the seal was broken already?”

Customer: “No, that’s the weird thing! The seal was intact. Here, I have my receipt for it.”

(My coworker rang a manager. Unfortunately, despite the fact she was obviously lying in order to get a refund, we couldn’t accuse her of it due to “keeping the customer happy.” The manager said to just refund it but to take down her details. I get that’s it’s annoying if you pick up the wrong milk and can’t get a refund. But at least come up with a plausible lie!)

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