Doing A Disservice To Service Animals

, , , , | Right | November 12, 2019

Caller: “You’re a pet-friendly hotel, correct?”

Me: “No, sorry. We only allow service animals.”

Caller: “Oh.” *pause* “Do you require paperwork for service animals?”

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Returning It Twice Gets You Twice The Trouble

, , , | Right | November 11, 2019

(I work at a popular discounted merchandise store that is very busy during the weekend. We often have people that take advantage of these busy times by trying to convince a cashier they never got their merchandise that was scanned on the receipt, I have worked here for over five years.) 

Customer: “So, I was looking at my receipt and realized that your cashier tried to get me! I never bought these items here!”

(She has marked about 22 items out of 34 items that she has not received. For my amusement, I ring up the return because I remember this lady and see her every three to six months. Basically, every item I type in comes back with a message saying, “This item has already been returned,” so I basically leave it on the receipt, acting as if I rang up the return. She also has merchandise she wants to exchange for it.) 

Me: “Okay, well, after your returns are processed, you owe $246.70.”

Customer: “Is that after my returned merchandise?”

Me: “Yes, that is the amount left over that you owe.” 

Customer: “Well, you are the only one I trust around here, so I assume that is right.” 

(She leaves with her fake returns that she “never received,” only to come back the same day to tell my coworker that some cashier “screwed her over.” I am in the back; my coworker keeps her finger on the radio button so I can hear the conversation. The customer basically calls me a bunch of names, so I finally come forward and call her out, as I have reviewed the video surveillance of the date and time of her receipt.)

Me: “I am sorry, ma’am. I reviewed the tape and you received all 34 items that were rung up; I counted them. If you would please avoid trying to scam us…” 

Customer: “I WILL CALL CORPORATE AND GET MY MONEY BACK! YOU LIED TO ME ABOUT A RETURN! I SPEND THOUSANDS HERE AND SHOULD BE TREATED AS SUCH!”

Me: “If you are going to act like that, take your thousands of dollars and spend them somewhere else.”

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That Price Is Phone-y

, , , , | Working | November 11, 2019

(The smartphone brand I have has just released a new model. Usually when this happens, my cell phone carrier drops the price of all of the older models. The day before this story, my mom had just gotten one of the older models for herself. I had been interested in the same one she got, and she tells me it is only costing her $15 per month, so I decide I will go get one for myself. I go to the store that is closest to her house, which is, to my knowledge, the store she always goes to.)

Me: “Hi, I’m interested in getting a [phone model]. My phone number is [number].”

Salesperson #1: “Okay, let me pull up your account… Great! It looks like you are eligible for a new phone today. Can I ask you why you are interested in the [phone model] specifically?”

Me: “Honestly, the price is my biggest motivation, and I just found out that it is the same size as my current phone, so I don’t have to buy a new case.”

Salesperson #1: “That’s definitely a bonus; however, I don’t actually have any more [phone model] in stock. They have been on backorder for weeks. I could get you a [newer phone model] for only $5 more per month, though. It has a lot more features and will last you longer before losing software support.”

Me: “Hmm… I’m not really interested in that. Are you sure you don’t have any more? My mom was actually just in here yesterday and got one for herself.”

Salesperson #1: “Yeah, we’re definitely out. She must have gotten it at a different store, and I wouldn’t be surprised if they’re out now, too. They’re going fast.”

Me: *sigh* “Okay… So, the [newer phone model] is $20 per month?”

Salesperson #1: “No, it’s $25. $5 more than [phone model].”

Me: “What? That’s odd, because my mom said she is paying $15 for hers…”

Salesperson #1: “That’s not possible. The price has been the same for over six months. Unless there was some sort of store-specific promotion at the location she got it, I have no idea how she could have gotten one cheaper.”

Me: “As far as I know, she got it here. This is the closest store to her house and I’ve never heard that she has gone anywhere else.”

Salesperson #1: “It definitely wasn’t here. We have not changed our prices and there is no scheduled price drop coming up, either. What’s her phone number? Let me look up her account…”

(I give her the number)

Salesperson #1: “Oh… She is paying $15 for it. That is very strange and I have no idea how it happened. But I can see it definitely wasn’t here; I have no record for her at all at this location. I guess all I can tell you is to find out which store she went to and see if they still have that sale going on.”

(I leave the store and text my mom.)

Me: “Where did you get your phone?”

Mom: “[Store I am at]. It’s the only one I go to. Why?”

Me: “They told me they have no record of you ever being here and have no idea how you got your phone so cheap because they are supposed to be $20 per month.”

Mom: “What the f***?”

(The next day I call the next closest store I can find)

Me: “Hi. I was wondering if you have any [phone model] in stock.”

Salesperson #2: “Yes, we have quite a few! Which color were you looking for?”

Me: “Oh, that doesn’t really matter to me. But, before I go further, can I confirm with you the price for that one?”

Salesperson #2: “The [phone model] is currently $15 per month.”

Me: “Great! That’s what I thought, but…”

(I tell him about my interaction at the other store the day before)

Salesperson #2: “Well, she was right in saying that the price was that much for the past few months, but the [newest phone model] just came out, so of course, the price of all the older phones dropped! That is what always happens. I have no idea how she didn’t know that.”

(To her credit, the first salesperson didn’t feel overly pushy or like she was lying to me just to get me to buy a more expensive phone, but I didn’t think she was particularly new or inexperienced, either. The fact that she was so adamant about not only the wrong price, but also about my mom never having been in the store, is what baffles me! I am now enjoying my new phone just fine, and my mom has decided to start doing business with the store slightly further away.)

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These Days That Is Presidential Behavior

, , , | Right | November 8, 2019

When you work at a hotel, one of the unfortunate skills you pick up — as long as you’re paying any attention — is how to spot people who are, more than likely, using illicit funds such as stolen credit cards.

We have one group check into two rooms and, after only a couple of days, they are showing very obvious signs: they keep extending their reservation day by day — you never know when the real card owner is going to twig to the issue, after all — spending exorbitant amounts of money at the bar and in the cafe, and tipping incredibly high amounts — still always put on room charges — in spite of wearing very ratty clothes and never appearing to go to work at any point in nearly a week at the hotel. 

They single themselves out further by being poorly-behaved guests on top of that: they have pets in the room that are clearly not house-trained, the housekeepers complain of the pet and smoke odor whenever they go to clean the room, and they are up at all hours and harass me — the night worker — to open the cafe so they can grab snacks, even if it’s only going to be twenty minutes until it’s officially open.

Finally, the biggest red flag pops up — they want to move into the Presidential suite. Not only is this also a hallmark of people burning through money that isn’t theirs, this is our most expensive room, and we only have two of them. They are frequently needed for VIPs coming in for several-thousand-dollar conferences and events. We absolutely cannot afford to have these people destroy one.

Thankfully, they ask me first, probably assuming that since I work my shift alone I won’t be privy to their antics. I lie and say that both Presidential suites are occupied, and in the morning I alert my manager and the morning shift to their new angle. Everyone agrees: these people cannot be in the Presidential.

Or at least, I think everyone agrees.

A couple of days later, I come in and get a call… from the Presidential… with this group’s name on the caller ID.

I have a coworker on the evening shift who is notorious for giving people whatever they want, whether it makes sense or not. We all complain about the messes he creates in his wake, but unfortunately, he’s incredibly popular with guests — because he gives them free things, duh — and he makes so much money off of the bonuses he gets from guests leaving him positive comments that any redirection falls on deaf ears, and nothing he does is quite egregious enough on its own to warrant a write-up.

He moved this group to the Presidential.

I tell my manager as soon as he comes in the next day and he’s floored. He had just had a conversation with my coworker that night about how sketchy these people were, so it wasn’t like he was unaware. I wish him luck and head home.

The next night, the group is gone. Apparently, my manager went to the GM, who heard these terrors were in our most expensive room and said, “HECK NO!” They were told very firmly to leave — though not before one of their cohorts got caught smoking crack in the parking lot, so that was fun, too. They had caused incredible damage to the rooms they’d been in for more than a week, including a broken window. We’re in tornado country. It’s hard to break those windows. They were charged for all of it, but who knows if we’ll actually get to keep it if it turns out it wasn’t their card, as we suspect.

Thankfully, the Presidential is only moderately trashed. My coworker has had a couple of days off since the shift where he reassigned them, but I doubt his return to work will be pleasant.

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Gun-D***! I’ve Been Fooled!

, , , , , | Right | November 8, 2019

(This story was told by a friend of mine. He’s visiting a model shop where he’s a regular, and he’s chatting with the owner.)

Owner: “Have you heard of any issues with mispacking of [Popular Giant Robot Anime] models?”

Friend: “No, why?”

Owner: “Some of the boxes of [expensive grade] kits have turned out to have [large-scale version of lower-grade kit, that comes packed in a box the same size] in them.”

Friend: “Have you tried taping the boxes closed?”

(A week later, my friend visits again.)

Owner: “Some of the customers are complaining that taping the boxes closed devalues them.”

Friend: “And are these the people who normally buy [large-scale version of lower-grade kit]?”

Owner: “Yes.”

Friend: “And have you had any issues with mispacked kits since you started taping them up?”

Owner: “No.”

Friend: “You see, to stop an a**hole, you’ve got to think an a**hole.”

(And with that, the realisation of what certain customers had been doing dawned on the owner.)

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