I’ve changed jobs and have to make a decision in regard to changing superannuation (retirement savings) providers. In Australia, it is law for employers to pay into their employees’ superannuation funds which are then paid out after retirement. Each industry tends to have its own fund managers, but the employee has the right to use the company of their choice.
I start getting phone calls supposedly from the company my employer uses.
Woman: “Hi. This is [Woman] from [Company]. I just need some information from you in regards to setting up your superannuation account. We haven’t been supplied with your tax number, and we need that to proceed. Can you tell it to me now?”
Me: “Sorry, I am at work at the moment. I can call you back later. Can you give me your number?”
The call came up as a private number. I answered because my husband just got a new phone plan and his calls started coming through as a private number.
Woman: “Oh, no problem. I will call you back at a more convenient time. What time do you finish?”
Me: “After five pm.”
Woman: “I finish before then. I will call back in a couple of days.”
My suspicions are raised because I supplied all of my details to my employer.
When she calls back again, it’s the same thing; she wants me to recite my information over the phone. Even if I felt it was legitimate, there is no way I am letting people surrounding me overhear my personal information. On the second call, I ask her to send me a letter through the post.
The third time she calls, she is insistent that I confirm the information that she already has such as my full name, address, and bank account number.
Me: “I have already told you that I am not comfortable saying that sort of information over the phone.”
Woman: “I assure you that this is highly confidential; your information will be kept private.”
Me: “No, I am in a public place and do not want others to overhear me. I have already asked for to post me the information using the address you have on file.”
Woman: “I just need you to tell me your address to confirm it.”
Me: “No, I am not doing that. Just email it to me at the address I know you already have.”
She agreed to do that. Later, I received an email from her along with a form to fill out and return. Neither the email nor the form had any information to do with the fund management supplier, and there was no letterhead, company address, or any other information apart from the woman’s first name to sign it.
Of course, I ignored it and never heard anything back again. I definitely stayed with my previous fund manager.