You And The Tech Are Not In Alignment

, , , , , , | Working | November 29, 2017

Me: “I need the oil changed. And also, I think you’d better check the alignment, as I bounced off a curb pretty hard recently.”

(I sit in the waiting room. Within 20 minutes, I’m called to the service desk.)

Service Guy: “Your car’s ready. You owe [low amount].”

Me: “Are you sure? There hasn’t been time to check the alignment, and you haven’t charged me for it.”

Service Guy: “I don’t know about that. You’d have to talk with the technician.”

Me: “Could I talk to the service manager, please?”

Service Guy: “He’s not here.”

Me: “Then I’d like to talk to the technician, please.”

(He looks a bit startled, but gets the tech from the back.)

Me: “I asked to have the alignment checked. Did you do it?”

Tech: “Yeah.”

Me: “I don’t see anything on the paperwork documenting that.”

Tech: “We had it up on the rack to change the oil, and I looked at the alignment. It’s fine.”

Me: “You know, I’m pretty sure checking the alignment is a lot more complicated than that.”

Tech: *condescendingly* “Lady, I looked at it! It’s fine!”

Me: “Would you put that in writing?” *I turn over the paperwork and hand it to him, with a pen*

Tech: “Sure!”

Tech: *writes* “I looked at the alignment and it’s fine.”

Me: “Be sure to sign that, please.”

(He did. I thanked them, paid, and left. The next morning I called and talked to the service manager, explaining what I was told. He asked me to bring the car back in, which I did at my convenience. End of story: free alignment check, and free realignment, because it was way off. And I’m guessing the tech learned not to sign things he wasn’t certain of!)

Returner Burner Until Burning Point

, , , , , | Right | November 29, 2017

(I take my father to lunch. He likes to complain about every little thing in the hopes that he can get a new meal along with the “defective” meal. He has sent back his perfectly fine, well-prepared meal, twice.)

Server: “Let me just get these out of the way, and we will have your correct order up in a few minutes.”

Dad: “Leave them. I can feed them to the dog.”

Server: “F*** you.”

Dad: “What did you just say?!”

Server: “I said, ‘F*** you!’ You try to pull this s*** every time you are in here!”

Dad: “I want to speak to a manager—”

Server: *cutting him off* “I AM THE F****** MANAGER, AND TODAY IS MY LAST DAY! All bets are off. So, as acting manager, for the rest of my two hours left working for this company, I am hereby barring you permanently from this establishment. Now f*** off!”

(Applause erupts from the kitchen as Dad makes a run for the door. The server stops me as I slink away, and then hands me Dad’s food along with mine.)

Server: “You take this. On the house. And you are welcome back here any time, as long as you promise not to share any with him.”

(I never saw that server again, but Dad never tried to weasel his way into a free meal after that. The last day on the job is obviously the best day.)

 

Related:

Returner Burner, Part 7

Returner Burner, Part 6

Returner Burner, Part 5

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Renting That Basement In Two

, , , , , , | Friendly | November 28, 2017

(A former friend and roommate of mine has weird logic. She lies about events that took place, and completely alters what actually happened. This is what happens one of the last times I speak with her. We aren’t living with each other anymore when this takes place:)

Friend: *beaming with excitement* “[Boyfriend] and I are going to be living with each other this year.”

Me: “Awesome! Makes sense, since he practically moved in with us last year when you started dating.”

Friend: “Yeah, and we found a place super close to where you live. We’re going to be almost neighbours.”

Me: “Awesome! Where?”

Friend: “This fixer upper on [Street]. The rent in that area can go up to $500 a month, but we only have to pay $300 a month since they are undergoing renovations.”

Me: “That’s a bargain! Do you two have the place to yourself?”

Friend: “No, we will have to share it with three other roommates. However, we have the basement area, so we kind of have our own place.”

(This is when I start to get somewhat suspicious, because the houses on the street she listed usually only house up to four people. I’ve lived in that area, and landlords are very strict about that.)

Me: “So, there are going to be five of you under one roof?”

Friend: “Yup. It might be a bit cramped, but we all work and have school, so I don’t think it’ll be too big a deal.”

Me: “That’s cool that you found a place that was willing to have more than four people. I guess they want all the money they can get for the renovation, and $600 is better than none.”

Friend: “Oh, no; it’s $300.”

Me: “Oh, I meant your rent combined with [Boyfriend]’s.”

Friend: “Oh, no. We’re only paying $300 for both of us.”

Me: “Woah, really? How did you manage that?”

Friend: “Well… Here is the thing. Technically, the landlords only know that I’m living there. I went through everything to secure the room, so the lease is in my name only. [Boyfriend] and I are going to split the rent they gave to me, and he and I get to live somewhere at an amazing discount.”

(She says this whole story with such glee, as if it is the best plan ever. I can only look at her in shock.)

Me: “Um, do your other roommates know about it?”

Friend: “No, I haven’t met them yet. Why?”

Me: “How do you know they will be okay with that?”

Friend: “Oh, we’re not going to tell them. [Boyfriend] works and goes to school. So, when he’s gone they’ll think he’s at his place and won’t know any better. They’ll just think he sleeps over a lot.”

Me: “Not to be a Pessimistic Penny, but are you sure it’ll work out so well? I mean, you could get evicted.”

Friend: “Oh, it’ll be fine; don’t worry. People do it all the time here and never get in trouble. As long as we lay low and follow the other rules, like no smoking and no pets, the landlords will have no reason to suspect us.”

(I wanted to prod more, but just eventually gave up and tried to hope for the best for them. A month and a half after they moved in, my friend called me and told me to come over because she had a surprise. What was the surprise? The new puppy they bought. Unsurprisingly, they ended up moving out half way through the year, claiming that the landlord lied about the extent of the renovation and that the house was impossible to live in. Pretty sure they were kicked out.)

Double The Room For Error

, , , , | Right | November 28, 2017

(I have just checked in a guest who was very unhappy with her room, so I switched her to another right across the hallway.)

Another Guest: “There are some people running back and forth between [Room #1] and [Room #2]. Their noise is waking me up.”

(I realize it’s the guest that I switched earlier, so I send a security guard to check it out. He reports that the guest’s kids are staying in the new room and she and her husband are sleeping in the old one. I call the guest.)

Me: “Ma’am, you can only have one room. If you want the second, you have to pay for it.”

Guest: *arguing* “Can’t we just keep it like this?”

(She argued and then finally agreed to move to her new room. Basically, she was trying to get two rooms for the price of one! Some people…)

Wish You Could Throw Customer Service Out The Window

, , , , , , | Right | November 28, 2017

(I work front desk at a hotel and I get a call from an in-house guest.)

Customer: “Yeah, I’m in 417 and all my light bulbs are burnt out. I have no light in here and I’ve got work to do. Can you send someone up here to fix them, please?”

Me: “Absolutely, ma’am. I’ll be right up.”

(I highly doubt that all of her bulbs are burnt out, so I grab only two spare lights and head upstairs to see what the problem is. I get to her room and knock.)

Me: “Hi! So, which lights are not working?”

Customer: “None of them! They won’t turn on; I’ve tried everything.”

(I walk over to the first lamp, turn the switch, and the light comes on.)

Customer: “Oh…”

(I go to the other lamps on either side of the bed, turn the switches on each of them, and they both turn on. I repeat this with each light in the room, turning knobs and flipping switches; they all work.)

Customer: “Well, I feel stupid now.”

(In my mind I’m thinking, “Well, that’s because you ARE stupid,” but of course, I don’t actually say that.)

Me: “Oh, no worries; those lights can be pretty tricky sometimes. Is there anything else I can help you with?”

Customer: “Yes, actually, can you close that window for me? I had trouble getting it to open all the way, and now I can’t close it.”

(I go to close it and notice right away that the window is open ABOVE the little plastic piece that normally keeps the window from opening more than seven inches.)

Me: “Well, this is odd.”

Customer: “Yeah, I had to force it open; I hope I didn’t break it.”

Me: “Yeah, I’m going to go grab a screwdriver to try to fix this. I’ll be back in a moment, okay?”

Customer: “Sure, no problem. I really hope I didn’t break it.”

(I go put away the two unused light bulbs, grab a screwdriver, and head back upstairs. As soon as I try to fix it, I see exactly what the problem is.)

Me: “Well, it looks like someone forced this window to open above the plastic guard. See that plastic bit that the window was resting on? That is supposed to stop the window from opening any further. Somebody forced the window up past it, and now the mechanism is broken. See here?” *I point to a large, cracked piece of plastic on the window itself* “It’s cracked and broken, and the little mechanism inside is stuck. I won’t be able to close it. I think you did, in fact, break it when you forced it open, so most likely you will be billed for the damage.”

Customer: “Oh, but I never forced anything! It was already like that when I checked in; the window was already open!”

Me: “But you just told me you hoped you didn’t break it because—”

Customer: “No, I never said I had trouble opening the window, or that I forced it. I never told you those things earlier. So… Can I get a new room?”

Me: *sigh* “Yes, ma’am, I will get you a new room.”

(We only had one other room of that kind available, but the customer didn’t like it because there was no desk in it. She insisted on a room with a desk, so I ended up upgrading her and increased the price accordingly. She fought with the manager the next morning, and eventually my boss gave the upgrade for free and decided not to bill her for the damage. His logic was that the guest would be happy and come back. She ended up leaving a very negative and false review of our hotel, and she never came back. She was a one-shot guest who caused more trouble than she was worth.)

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