I work at a popular fast-food restaurant. It’s Friday, so it is very busy and I am a bit stressed and rather tired. A customer is very meticulously watching everything I am doing with her order and pointing out everything I am doing “wrong”. Note that I am a manager and our uniform is vastly different from that of the ordinary crew members. 

Customer: “You’ve put the wrong dips into the bag!”

Me: “I apologize. What dips did you ask for?”

The customer reads her receipt — which I also have — and purposefully says the wrong ones.

Customer: “Now put the right ones in and give me my order.”

Me: “Ma’am, I apologise but it says on the same copy of the receipt that I have here that you asked for [Dip #1] and [Dip #2].”

Customer: “No, I didn’t! It says on mine [Dip #3 and [Dip #4] and [entirely different drink].”

Me: “Ma’am, again, I apologise. May I see your receipt? I have the rest of the order here and it says on mine the exact same as yours.”

Customer: *Throws her napkins at me* “No! You’re lying! Let me speak to your manager!”

I am way past the point of caring and just want to go home.

Me: “Ma’am, you’re currently spitting on the manager. Now please calm down or I will have to ask you to leave.”

Customer: “How dare you?! I’m never coming back here again!”

She kicks the counter, screams, and then storms out of the restaurant. I drop her order on the counter.

Me: *To the other manager* “I’m going on my break.”

I was later told that she came back a few days later and caused enough trouble to be arrested.

Related:
Not In Receipt Of All The Facts, Part 4
Not In Receipt Of All The Facts, Part 3
Not In Receipt Of All The Facts, Part 2
Not In Receipt Of All The Facts

I work at a Chinese place taking orders on the phone and delivering. I answer the phone and it is a lady who we’ve had problems with in the past. In the past, she’s requested free soda because her daughter knows the owner’s daughter; naturally, that entitles her to free stuff, right?

My boss has given it to her in the past because she likes to appease her customers when she takes their orders, but she gives us permission to deny this on her next order.

After taking this customer’s order:

Customer: “I have a coupon for a free drink.”

I know she is lying because the only coupons we have are online-only and are dollar amounts off the cost of your order.

Me: “We currently don’t have any coupons like that, ma’am.”

Customer: “I got the coupon a month ago in the mail.”

Me: “That is impossible as we do not send coupons out in the mail, but I will give you a discount.”

I give her the maximum discount I can because I’m in a good mood, which is $5 off; she can get two drinks with that. She agrees and we finish up the call

She calls back two or three times but my coworker answers it so I’m not sure what it’s for exactly. My boss bags her order and marks off each item as she puts it in the bag. The only item she does not mark is the large wonton soup because it is the last thing she puts in.

It’s worthy to note that she has claimed to be missing items prior to this occasion, which is partly why my boss marks off each item she puts in the bag.

After the food is delivered to her, she calls back.

Customer: “I’m missing the wonton soup.”

Me: *To my boss* “Did you put in the wonton soup?”

Boss: “Yes, it’s on the top.”

I explain that to the customer.

Customer: *Insistent* “No, I don’t have it. You have to send me a new one.”

Me: “No, we will not, since we did send the entire order, and due to bad weather, we will not make our driver go back to your house.”

Customer: *Yelling* “The roads aren’t bad!”

I’m looking out the window to strong winds and large sticks in the road.

Me: “I will not send you anything nor give you a refund. I wish you a good night.”

I hang up. She calls back.

Customer: “I want to speak to your owner.”

Yes, she says, “your owner.” By this point, I’m already angry at her since I was kind enough to give her a discount despite her lying about a coupon.

Me: “I don’t have an owner.”

Customer: “I want to speak to your manager!”

Me: “I am the manager.”

I am not.

Customer: “I want to speak to the owner!”

Me: “I own the building now.”

Customer: “Where did [Boss] go?!”

I look at my boss standing behind me, listening and laughing.

Me: “The previous owner moved away and I own the restaurant now.”

She hangs up on me. She then calls back again!

Customer: “I’m gonna call the Better Business Bureau on you!”

Me: “Okay.”

I hung up. We haven’t seen her since.

I work at a check-cashing place, and by nature of that business, shady people are always trying to cash forged or stolen checks. We’re very well trained in spotting these situations.

One day, a young man, maybe seventeen years old, comes in trying to cash a personal check. 

Young Man: “I got this for doing some work for [Account Holder #1].”

I attempt to contact the account holder but can only leave a message. I decline to cash the check but tell the customer that if the account holder calls me back and says it is okay, we will cash it. Lo and behold, the account holder calls me and says that the check is stolen.

The very next day, this same young man comes in with another check from a different person. I am astonished that he has come back to me to try and cash it. I go through the routine again but this time I get the account holder on the phone.

Account Holder #2: “My apartment was recently broken into and some checks were stolen.”

When I got off the phone with him, I turned around to inform the customer of the situation but he was gone. Fortunately, I had his ID on my side of the window, so he had taken off without it. I was thrilled to be able to turn it into the police with all of the other evidence.

When I am sixteen, I get my first job busing tables and washing dishes in a restaurant during summer break. At the beginning of the summer, shortly after I start working, my family plans a week-long vacation later in the summer. I ask my boss if I can have that week off, and he tells me to write my request down on the Requests Calendar. I do so, let him know that I’ve written in the dates, and don’t think anything about it until the next day when my boss tracks me down.

Boss: “Hey, [My Name]. I see you requested [vacation dates] off on the calendar?”

Me: “Yeah, I did. Did I do something wrong?”

Boss: “No, it looks okay. But in the future, you should only use pencil on the calendar; pen ink tends to smear, so it gets hard to read sometimes.”

Me: “Oh, I wasn’t told about that. There wasn’t a pencil or anything by the calendar, so I just grabbed the first thing I could find to write with.”

Boss: “That’s fine. Just make sure you find a pencil next time.”

Fast forward a few weeks. The week before my family vacation, my mom schedules a dentist appointment for me for the week after we get back. Remembering my boss’s instructions, I find a pencil and write in my request for the day of my appointment on the calendar.

My vacation comes and goes, and the day of my dentist appointment arrives. I’m sitting in the dentist chair and my phone starts ringing in my pocket. Obviously, I don’t answer it. Immediately after, it rings again… and then again… and then again. Finally, after the fourth call, it stops ringing.

After my appointment, I check my phone and see that every call was from my boss. I get back to the waiting room, and my mom asks me if I made sure to request the day off work; apparently, my boss had called her, too, trying to find out why I wasn’t at work.

When I get to work the next day, my boss tries to chew me out for skipping work. I insist that I requested the day off and walk over to the calendar to prove it to him. I find the day in question… and see very clear evidence of pencil eraser.

Yep. My boss erased my request. Some of my coworkers later told me he was known for doing that, which was why he insisted that everybody wrote their requests in pencil. Everybody else had learned to take pictures of the calendar as proof, but nobody told me that. Luckily, the new school year started soon after and I was able to leave that job. I found a better job with a much better boss the next summer.

We are about eight months into the global health crisis and everyone is still on edge. I’m a teacher who recently returned to work and my fiancé works retail.

One morning, I wake up feeling a little off so I go to the doctor. Everything checks out, so they send me home. 

A few hours later, I start shaking uncontrollably and know I have a fever. 

My fiancé is at work, so I tell him to come home because I have a fever and his job has protocols when symptoms of the health crisis are present. 

He comes home four hours later. I am in bed sweating and shaking. He picks up a thermometer and we find out that my temperature is 104°F.

Fiancé: “We need to be tested. One of my coworkers lives with his mom who just tested positive. And he continued to come to work after the results came back.”

I am scared and upset and it is already 10:00 pm. We go to an urgent care clinic and get tested for the flu and the other issue. The flu comes back positive and the other test comes back negative. 

A few days later, I still have a bad fever, and I’m sleeping when my fiancé gets a call from work. After some time, he comes into the room angry.

Fiancé: “My coworker lied about his mom. She died a few years ago!”

I went into a rage and started yelling about how inconsiderate this is and threatened to call his corporate office. 

I didn’t need to call corporate. Thankfully, he got fired. 

Moral of the story: don’t lie, especially about the current health crisis.