Don’t Discount The Effect Of The Holidays

, , , | Right | December 22, 2017

(I am a manager of a chain beauty store. I am sent to fill in at a location 50 miles from my home store. During the Christmas rush, a nervous customer places nearly $300 worth of merchandise on the counter, and requests a manager.)

Me: “Hi, you asked to see me? How can I help?”

Customer: “Umm… well, um… I need the employee discount.”

(Only managers are allowed to process employee purchases.)

Me: “Oh, of course! You have a great selection here!”

(At the end of the transaction, I ask for her employee I.D. so I can enter it into the system, to complete the purchase.)

Customer: “Oh, umm… I don’t work at THIS location… I was just recently hired. I don’t have a number yet! I work at the [My Home Store] store!”

Me: *faking cheerfulness* “Wow! What a coincidence! That is my store! I am just helping out here today. I don’t remember hiring you, though.”

(She looked like a deer caught in headlights for a few seconds, then bolted out. It took me a few moments to contain my laughter before I could get back to work.)

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Their Clearance Scam Is As Clear As Ever

, , , | Right | December 22, 2017

(We have an older regular customer who is notorious for peeling clearance stickers off of items and slapping them on full-priced merchandise. She does this primarily with cosmetic items. The dead giveaway is the fact she puts the stickers over the barcode, which we never do. Even if an item is clearanced, we still get full credit for it. We can’t get any credit if we simply ring it as an open department beauty item, which could be anything from professional hair care to cotton balls. She’s been caught shopping with a clearance sticker on each finger, looking for items to put them on, and she’s been caught opening big bags of candy and stuffing handfuls in her purse. Every time she gets caught, her defense is, “I didn’t do that!” and, “I don’t know!” and, “Those aren’t mine!” We warn everyone about our clearance policy routinely. The sticker is placed visibly on the front of the item, and the price is already adjusted in the system. If a mascara has a sticker on the front for $1.50, the register will scan it for that price. It’s VERY rare a price change gets by the head of the cosmetics department, and again, in order to receive proper credit and keep our inventory straight, we NEVER put stickers over the barcodes. One this particular occasion, the customer greets me and starts loading her stuff on the counter. I start scanning and sure enough, I find a pair of hair clips with a $1.49 clearance sticker over the barcode on the back of the package. I simply peel it off and scan the clips, which are a very popular style and not going to be discontinued anytime soon. They come out to $3.99, and I drop them in the bag before scanning her other items.)

Customer: *watching the transaction on register like a hawk* “Those clips were $1.49.”

Me: “No, they weren’t.”

Customer: *huffy* “Well, then, I don’t want them. I’m not paying that much.”

Me: “No problem.” *takes the item off* “Is this all for you today?”

Customer: “No, I want [most expensive Pack of Cigarettes] and I want it in this bag.”

(I grab the hair clips and stuff them in my pocket, as she’s also been known to stuff her rejected items in her purse when the cashier’s back is turned. I retrieve the costly cigarettes. They come out to about $7 and change, with tax. I also put it in the bag she requested.)

Customer: *takes her change after I finish the transaction, and roots around in her bags* “How much did this cost?” *shoves an item at me*

Me: *glances at her receipt and reads the price*

Customer: “Humph. What about this?”

Me: *does the same thing again*

Customer: “And just where are my cigarettes?”

Me: “In the bag you told me to put them in.”

Customer: *looks in said bag once more, mad that she couldn’t trip me up a fourth time, and proceeds to storm out the door*

Me: “Have a nice day!”

(We still can’t work out why she’ll buy our most expensive cigarettes, but paying full price for cosmetic items is just too much.)

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It’s A Time For Taking, And That’s It

, , , , , | Working | December 22, 2017

(I’m browsing a department store in the thick of Christmas shopping season. I see an attractive wallet on one of the displays and when I pick it up to check the price, I realize it is overflowing with cash and credit cards. Confident I had just stumbled upon someone’s entire misplaced Christmas budget, I go up to one of the sales counters and ask for directions to the security offices to turn it in.)

Me: “Excuse me, I think someone lost their wallet here. Can you tell me where mall security is? I’m trying to turn it in.”

Saleswoman: *her eyes instantly widen when she sees the cash, and I immediately just get all-around bad vibes from her* “Dang! Look at all that!” *throws her hands up playfully* “Sure I’ll take it!”

Me: *assuming she’s joking, but a little uncomfortable* “I’m actually on my way out now. I figured I can just swing by security and leave it with them.”

Saleswoman: “The offices are way down on the first floor. Leave it here; she’ll probably come back for it anyway.”

Me: *increasingly uncomfortable with her insistence* “I think I’ll just go find security…” *I move to leave the counter*

Saleswoman: “MA’AM! I cannot let you just walk off with that wallet that’s not yours! That’s a customer’s and I will be making sure it gets back to the owner! Hand it over now please, or I will have to involve loss prevention!”

Me: “You mean security? That’s uh… that’s fine actually. Are they here in the store right now?”

Saleswoman: *sputtering and turning red* “I uh… I have to ask you to hand me the wallet and leave the store or uh… yes …I mean… I will call…”

Me: “I’m bringing this downstairs. Call if you need to. I’m not leaving this with a random employee, sorry.”

(I turned and walked away. When I looked back, she was huffing and slamming things down on the counter, but not calling security. I’m still not sure what she was up to, but I don’t think it was anything good.)

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Not As Ashamed As A Mother Who Uses Her Daughter To Scam

, , , , , , | Right | December 21, 2017

(I am a cashier at a pizza place in the mall food court. A woman is in line with a child, about ten years old. They order their food and the woman sits down at a table, leaving the child to pay.)

Me: “That will be $17.50.”

Child: *hands me $2*

Me: “I still need $15.50.”

Child: “Okay, hold on.” *she walks over to the table and comes back with another dollar*

Me: “I still need $14.50 more. Can you please go get your mother to come pay?”

Child: *walks to the table and tells her mother something*

Mother: *gets up and storms over to the cash register* “You should be ashamed of yourself for trying to scam her! She is a child!”

Me: “Ma’am, your meal is $17.50. She handed me $3.”

Mother: “This is bulls***! I’m never coming here again! You should be ashamed!” *grabs her daughter and storms off*

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The Scam Of David

, , , , | Working | December 21, 2017

(My husband and I answer the phone at the same time. He speaks before I do, so I just listen to the standard beginning of the “Microsoft Support” scam call. When the caller says his name is David, I break into the conversation:)

Me: “Can you spell that?”

(He begins his spiel again. When he repeats his alleged name, I again ask him to spell it.)

Caller: *total silence for a full minute, then a click*

(Possibly the fastest I’ve ever gotten a nuisance caller to hang up!)

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