When Education Costs You More Than The Fees

, , , , | Working | June 14, 2017

(I am one of the unfortunate former students of a for-profit college that was fined for massive student fraud and shut down. At the time of this incident, I am struggling to find a position in the career I graduated for, and have my resume posted on as many job search websites as I can find. I get a phone call one day:)

Caller: “Hello, is this [My Name]?”

Me: “This is she.”

Caller: “Hello, [My Name], this is [Caller] from [Door-to-Door Insurance Company].”

Me: “Uh, I believe there’s been a mistake. I haven’t signed up for any talks on insurance.”

Caller: “Oh, no, we actually saw your resume online and believe we have a position that you would be perfect for!”

Me: *immediately suspicious, but I put on a falsely cheerful tone* “You have a position for medical administration? That’s great!”

Caller: *her own cheerful tone is suddenly forced* “Oh, uh, well, er no… but we DO have many positions available and—”

Me: “Oh, so you have a regular administration position open?”

Caller: *through her teeth* “Uh, no, ma’am. My position is the only position in our company that deals with administrative duties and it’s not available….”

Me: *no longer pretending to be cheerful* “So you saw my resume, a resume CLEARLY marked for ‘administrative positions only’ and you wanted to offer me a job that I’m not qualified for?”

Caller: “Well, we do have a class you can take that will certify you to sell insurance. It costs $1,500 to complete, but we waive the cost of the class if you graduate and if we hire you.”

(She said the ‘if’ parts really fast like she was trying to hide it.)

Me: “IF?! Are you being serious right now?! You want me to attend yet another school and accrue MORE debt, which will only be waived IF I graduate and IF you hire me?! You saw my resume. You should KNOW that my skills are specific to administration, and especially medical administration. Knowing that, why did you even call me in the first place?”

Caller: *half mumbling* “Actually, my manager read your resume and just gave me your contact info…”

Me: *coldly* “I think we’re done here.”

(And I hung up. Months later I was told that due to the aforementioned fraud, employers in my field don’t consider my education to be valid enough to risk hiring. I’m still waiting on the decision for loan forgiveness for my worthless education.)

Short Changing Their Tune

, , , , , | Right | June 13, 2017

(I’m about 17 at the time and cashiering on a particularly busy Saturday morning. A customer walks up to my register and tosses a pack of gum on the belt.)

Customer: “Just this, please.”

Me: “Sure! Your total will be $1.”

(He hands me a $5, I hand him his change and gum. He just stands there, staring at me…)

Me: “Is there something else I can help you with today?”

Customer: “I gave you a $50.”

Me: “Actually, you gave me a $5. Minus the $1 for gum, your change is $4.”

Customer: “No, I gave you a $50! You short-changed me! Open up your register right now and give me the rest of my change!”

Me: “Let me grab a manager. They’re the only ones who can open my register in between transactions.”

(This is not exactly true, but I suspect something fishy and I want a manager to take a look. I flag down my direct supervisor, who does not like me all that much.)

Manager: “What seems to be the problem?”

Customer: “I gave her a $50 for this gum and she only gave me $4 in change! I demand you open the register and give me the rest of my money!”

Me: *quietly, to the manager* “He gave me a five.”

Manager: *nods* “I’m really sorry about this, sir. What I’m going to do is take her drawer to the back and count it. That way, we can give you the right amount of change back. It should just be a few minutes while we take care of this.”

Customer: *nervously* “WHAT?! No, no. You really don’t have to do that. I’m fine without my change, honest. I don’t need it that badly.”

Manager: “Sir, I heard you shouting from across the store. Obviously this is important to you and we want to make sure our customers get the correct amount of money back. Right, [My Name]?”

Me: *not entirely sure what she is getting at* “Of course…?”

(The manager pops my drawer out of the register and carries it to the back. The customer starts pacing back and forth, muttering under his breath about how unnecessary it all is, etc. while fumbling through his wallet. Ten minutes later, my supervisor walks back out and puts my drawer in the register.)

Manager: “I had two people count her drawer and it balanced both times. As a result—”

Customer: “No, it’s ok. I actually found the $50 in my wallet. I did give you a $5. Isn’t that funny?” *laughs nervously and runs out of the store*

Manager: “Well, that was obviously a short change artist. Good job, [My Name].” *walks away*

(I was stunned, not by the customer, but by the fact that this particular manager acknowledged that I’d done a good job!)

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Didn’t Do Your Mountain Dew Diligence

, , , , | Right | June 8, 2017

(I am waiting on a table of two ladies and go to check and see if they needed anything.)

Me: “Is there anything else that I can get for you at the moment?”

Customer #1: “I’ve been waiting for my drink for ten minutes! It shouldn’t take that long to get a drink!”

Me: *confused* “I’m sorry. Your water is right there on the table.”

Customer #1: “I know where my water is! I’m not stupid! I’m waiting for my soda!”

(I know she didn’t order a soda but as a waiter I have to go along.)

Me: “I’m sorry, ma’am, but I didn’t realize you ordered a soda.”

Customer #2: *speaking to [Customer #1]* “You didn’t order a soda…”

Customer #1: “Yes, I did! I ordered a soda and you still haven’t brought it!”

Me: “I apologize, ma’am. I’ll get it for you right away. What soda did you order?”

Customer #1: “Mountain Dew! I ordered a Mountain Dew!”

Me: “Ma’am, we don’t even have Mountain Dew here.”

Customer #1: “Oh… well then, I ordered a Coke!”

Me: “Okay, ma’am.”

(The other lady gave me an apologetic look before I went to get the drink. Once I got to the kitchen I laughed and shrugged it off.)

Scams Bring The Victim Together

, , , , | Working | June 8, 2017

(I get a call on my cell phone about lowering my credit card interest rates. I don’t actually have a credit card, so I know it’s fake, but I push the button to speak to a representative so I can request to have my number taken off their list. I am treated to a series of ear-piercing numbers, and then I hear this:)

Caller #1: “I only have $200 in credit card bills. I don’t need my rates lowered.”

Me: “Wait, why am I…”

Caller #2: “I don’t have a credit card at all, so I know this is a scam and you should all be ashamed of yourselves! I just want my number taken off your system!”

Me: “Me, too! How many of us are on this call?!”

Caller #2: “There’s at least three of us… What in the world?”

Me: “And we’re all people who got called; I don’t think there’s even a representative on the line!”

(We all start to chuckle.)

Caller #1: “Welcome to America. I don’t believe this.”

Caller #2: “This is actually kind of funny. Well, ladies, this just goes to prove it’s a scam!”

Me: “Sure does!”

Caller #1: “At least we have solidarity!”

(We all wished each other a good day and hung up laughing. In the end it was pretty funny, but I’d really like to know what in the world happened at the call center that we all ended up talking to each other instead of someone working for the outfit!)

Lying For Less Than Eight Dollars

, , , | Right | June 7, 2017

(I have just finished ringing up a customer.)

Customer: “I want to go through the items again. Last time you charged me for something twice but it was too much trouble to come back.”

Me: “All right, let’s move over to this counter and we’ll go through everything.”

(I pull each item out of her bag and read off the prices while she marks off the receipt behind her hand so we can’t see her.)

Customer: “See! You charged me an extra $7.99! I want you to refund it!”

Me: “Are you sure? Let me check one more time. Here at the bottom of the receipt it says that I rang up [number of items] and in your bag there are [same number of items]. How about I mark off the receipt with you?”

Customer: “No! It’s not worth it!”

(She grabs her bag and leaves in a huff.)

Coworker: *laughing* “She knows you caught her lying, doesn’t she?”

Me: “Yup.”

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