Got That Complaint In The Can

, , , | Right | May 19, 2018

(I work maintenance in a supermarket. One of my responsibilities is taking care of any issues that the bottle return machines cause. The bell rings for me to go to the machines. Once out there:)

Me: “Sorry for the wait.”

Customer: “The plastic machine never printed out the ticket.”

Me: “Please let me see the tickets you have so far.”

(I take a look and see if anything matches up. As usual, his ticket matches perfectly to the last displayed amount, which is $0.70. After explaining this to the customer:)

Customer: “Oh, that’s from the can machine.”

Me: “I highly doubt that you had the same exact of cans that you did for the plastic machine, but let me see what I can do. If anything, you can go to customer service and see what they can do.”

Customer: “Now I’m getting cheated out of money!”

(After a little more searching about at the machines I find the serial number that most likely matched what’s on the ticket.)

Me: “Can I see the ticket one more time, please?”

Customer: “Here!”

(Taking another look, the numbers do match up. Having proof of what I suspected from the start, but not wanting to call him a thief or a liar, I hand him back the ticket.)

Me: “Taking another look I notice that the bar code for the plastic machine matches the ticket. It’s impossible that the ticket came from either of the can machines. Sorry for the confusion.”

(The customer didn’t really apologize, being caught in his lie. Luckily, I got to the people at customer service, the manager, and the other maintenance guy before the customer came in to let them know what happened so he couldn’t try to rip the store off. It was only a small amount of money, but if he tried it this time, he probably tried and succeeded in the past, as well, for other, possibly larger amounts. The best part was that the machine went down five times on him, but didn’t give anyone else any problems. I don’t know why the machine gave him trouble, but I’m guessing he tried something or other to try and cheat the counter of the machine.)

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It’s A Race To The Top

, , , , , | Working | May 17, 2018

(I am working on the tills as a cashier, while one of my coworkers has just gone up to being a manager, despite the fact that I have been here four years and she has been here two and a half. I talk to her during break.)

Me: “How come you got the job? I’m not complaining; I’m just confused.”

Coworker: *smirking* “Well, it was between [Other Coworker] and me and we did… I guess roughly the same in our areas, but I wanted the job, so I told [Manager] that she called me a [racial slur].”

Me: “You can’t do that! You could seriously have ruined her job here!”

Coworker: *nearly laughing from spluttering* “So what? You can try it, as well. Just say that a coworker you don’t like — maybe [White Coworker #1] or [White Coworker #2] — called you a [racial slur] and the management will have them demoted.”

Me: “But it’s wrong! You can’t do that! And I don’t even have anything against those coworkers.”

Coworker: “I can and I will. And do you know why? Because we’re [race], and they’re too scared to fire us.”

(She got fired, surprisingly enough.)

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Pre-Teen, Pre-Warned

, , , | Right | May 16, 2018

(I work at a park that contains, among other things, a go-kart track and a mini-golf course. The park has a reputation for being family-friendly. I usually run the go-kart track, but the cashier is running late so I am at the register. Two teenagers walk in; they look about 16 years old.)

Customer #1: “We would like children’s mini-golf.”

Me: “I’m really sorry, but I can only sell children’s golf tickets to children 12 and under. Would you like to pay as an adult?”

Customer #2: *infuriated* “But we are 12!”

(I see that they are clearly over 12 years old, but I sell children’s golf to them anyway, to avoid causing a disturbance.)

Me: “I’m sorry about that; I just assumed you were over 12.”

(They give me the most ominous look of anger as I hand them the equipment. About two hours later I am called to the front after finishing a go-kart ride.)

Coworker: “I just received an interesting call.”

Me: “Oh, no…”

Coworker: “It was this girl’s mom. She was screaming at the top of her lungs about you discriminating against her daughters and insulting them. She said you should be fired and she’s never coming back.”

Me: “Um… They were teenagers trying to pass off as children.”

Coworker: “Well, if I was a 12-year-old girl and somebody thought I was 16, I would be ecstatic.”

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, , , | Working | May 16, 2018

(I am a foreign tourist traveling in Sri Lanka. I am perusing the goods of a local spice vendor.)

Me: “How much is your saffron?”

Vendor: “For you, my friend, I’ll sell to you at [price that is similar to what I would normally pay in my home country].”

Me: “Aww, gee, I don’t think that’s going to work for me. And how come your saffron powder is so much cheaper than your saffron threads?”

(I point to a large jar full of orange-colored powder that is clearly marked, “SAFFRON,” with a price that is unrealistically low.)

Vendor: “Uh, well, you see, the reason it’s so cheap is because that’s actually turmeric. I keep the real stuff behind the counter.”

Me: “Thanks for your time.” *walks away*

(I appreciated that he was being honest with me, but that doesn’t make it okay to lie to other people!)

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The Drive To Scam

, , , , | Working | May 13, 2018

(We have just had a house built A lot of mistakes were made in the process. Broken bricks were used in the front wall of the house. Windows were scratched, and then the frames damaged while replacing the glass. We get a bill for the laying of pipes along our very long driveway, pipes that were installed and paid for, by us, years before. The only thing that needed to happen was for them to be connected to the water mains across the road. The company is threatening us with legal action if we don’t pay, as they have fulfilled their part of the project by getting the house completed and liveable by the contracted time period. The only thing that needs doing is to turn on the water, gas, and power. It’s now gone over the final payment deadline.)

Company: “But you have to pay; we’ve got a bill here from the contractor for the work.”

Me: “That’s funny, because I have a receipt right here from when we had the work done years ago.”

Company: “The contractors have said that they laid the water pipes themselves, down your whole driveway.”

Me: “I’d like to know how they laid twenty metres of water pipes three feet under the driveway without actually digging up the driveway.”

(After a few weeks, they finally send their inspector out.)

Inspector: “I thought I’d let you know that, as a courtesy, we are taking the laying of pipes off your bill.”

Me: “As a courtesy?”

Inspector: “Yes, for the sake of good customer relations. You don’t need to tell anyone else about this, either.”

(The next day was finally the day when the power, gas, and water were to be turned on. It was then discovered that the grounding wire for the electricity had been attached to the gas pipe instead of the proper pipe. And when the water meter was installed, they found that it wasn’t even connected to the mains. So much for the contractors doing the work in the first place. And yes, we told everyone we knew not to go with this company.)

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