Self-Check Your Signs

, , , , , | Right | March 8, 2018

(All of our self-checkout lanes are currently out of order. We have signs up on each one of the screens explaining this, as well as a rack of plastic bags placed on each one to discourage use. Most customers, however, still attempt to check out at these lanes. A customer walks up to self-checkout, noticing the bags in the way. She makes a face, removes the bags, and attempts to scan her items at a black screen. She does this several times before coming to my lane.)

Customer: “I couldn’t use the self-checkout!”

Me: “Yes, ma’am. They’re broken. They have been for a month now. That’s what the signs are for.”

Customer: “…”

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