Time For A Kindness Sandwich

, , , , , | Hopeless | June 17, 2018

(My mother and I are just about to start a four-hour drive home after her childhood best friend’s funeral. It has been a very long day for my poor mother and myself, as you can imagine, and my mother is emotionally very tired. We spend most of our day either traveling or crying. I have managed to convince my mother that she should eat something before we start the long journey home. We pull into the car park of a well-known fast food chain, and I go in to get us a sandwich each.)

Me: “Two [sandwiches], please.”

Young Girl: *behind the counter* “Of course. Have you had a good day today?”

(She’s a very smiley, cheery girl, but after the day we’ve had, I can’t bring myself to say yes.)

Me: “Not really.”

Young Girl: *a bit taken aback* “Oh, I’m sorry. May I ask why?”

Me: “It’s been a bad day; we buried my mother’s childhood friend today.”

(I gesture in our car’s general direction, to where my mother is sitting there having a private little cry.)

Young Girl: *silence for a second* “Hold on…”

(She walks out the back into the kitchen. When she comes back, she has two full bags with her, instead of the small bag it would have taken for just two sandwiches.)

Young Girl: “Here. I know it won’t help much, but there’s two full free meals, instead of just the two sandwiches. We all hope your mother is okay.”

(I couldn’t quite believe it. I was so grateful, and so was my mother. We were both sobbing when I told her. She sent a handwritten letter to the company after we were home and a few days had gone by, which we both signed. I’ll never forget that young girl and her kindness.)

Wasn’t Up To The Challenge

, , , , | Right | December 20, 2017

(The majority of what we sell consists of alcohol and tobacco products. Because of the UK’s “Challenge 25” scheme, despite the fact that the age at which you can buy alcohol and tobacco is 18, if a person looks under 25 they must be asked for ID when purchasing either product. Two girls come in to buy cigarettes. They both look no older than 16. Of course, I have to ask them for ID before I am allowed to sell cigarettes to them.)

Girl #1: “Yeah, I’m 18.”

Me: “I’m sorry; I still need to see your ID.”

([Girl #1] produces her ID. It turns out that she is JUST 18, by about a week. [Girl #2] looks worried.)

Girl #2: “I don’t have any ID on me.”

Me: “I’m sorry. I can’t serve you without ID.”

Girl #2: “I’m 20!”

Me: “Look. I’m sorry, but if you can’t prove your age, I am not allowed to serve you.”

Girl #1: “Yeah, you’ve just seen my ID; you know that we’re over 18.”

Me: “No, I’ve seen your ID, not hers.”

Girl #1: “Fine, I’ll buy them then.”

Me: “Well, I’m still not allowed to serve you; you’ve just stood there and told me that you’re buying them for her. That would be a proxy sale, which is still illegal.”

Girl #1: “Oh, my God. I’m buying them, though. You’ve seen my ID.”

(This went on for several minutes, with her repeatedly telling me that I HAD to serve her because she had ID, which was untrue. Finally they left, [Girl #1] telling me that she was “so going to flip her f****** s*** in a minute.” Ten or fifteen minutes later, I got called back to the checkout, due to a sudden wave of customers. As I went around the back of the counter to log into my till, I saw that [Girl #1] was being served by the duty manager, her friend nowhere to be seen. Unsurprisingly, she asked for several packs of cigarettes, the same that she and her friend asked for earlier on. Seeing that the duty manager was still only halfway through the sale, I decided to go over and explain to him that this was the same customer that I had refused to serve earlier. Of course, he refused to serve her, explaining that this would be a proxy sale and therefore illegal. The girl walked past my checkout as she left giving me dirty looks, to which I responded with my biggest “f*** you” smile.)

Has No Other Option Left

, , , , , , , , | Learning | November 28, 2017

(It is about halfway through the first term, and we have taken a few mini tests to prepare for our mock GCSEs after Christmas. One teacher really hates me, and goes out of her way to make my life a misery. I also have a swollen finger due to an infection.)

Teacher: “Silence from now, until all tests are taken in.”

Me: *raising my hand* “Miss, I can’t exactly write at the moment–”

Teacher: “Stop making excuses and write.”

Me: “But–”

Teacher: “NO! Say another word and you’ll be spending your lunch taking the test.”

(I then hold up my hand, which is wrapped in an ice pack, with a length of tissue paper that could cover my whole body holding the ice pack in place.)

Me: “I don’t think I can even hold a pen.”

Teacher: “Use your other hand.”

(Yes, she made me take the entire test with my left hand. And I could’ve turned around to use the computer behind me.)

Getting Owned By The Owner, Part 2

, , , , , | Leicester, England, UK | Right | January 31, 2013

(I’m standing in a fairly short queue when a businessman walks in, pushes straight to the front, and starts dictating his order to the 20-something-year-old cashier.)

Cashier: “I’m afraid you’re going to have to go to the back of the queue, sir.”

Business man: “I have an important meeting shortly. You must serve me now!”

Cashier: “Yeah, the longer you stand there, the later you’re going to be. Back of the queue.”

Business man: “Do you have any idea who I am?”

Cashier: “Nope. Now shut up and go to the back of the queue.”

Business man: “How dare you talk to me like that?! Get me your manager now!”

(The cashier sighs heavily, walks into the back, comes out with an older woman in tow and nods her towards the businessman, then disappears back into the back.)

Manager: “What seems to be the problem, sir?”

Business man: “That boy was incredibly rude to me! I demand you fire him immediately!”

Manager: “I’m afraid I don’t have the authority to do that, but if you want I can get the owner for you.”

Business man: “Bah! Fine, but I expect to be compensated for having to go through all of this trouble!”

Manager: “I’m sure you can discuss that with him, sir.”

(She then walks into the back, then comes out again with the now grinning cashier.)

Cashier: “Yo.”

Business man: “What’s the meaning of this? I said I wanted to talk to the owner!”

Cashier: “Like I said, yo.”

(The businessman silently gapes for a few seconds, then walks out, stammering threats about having his head and closing the shop down.)

Manager: “Why do you always have to involve me?”

Cashier: “I just love the look on their stupid little faces when they find out I own this joint.”

(The manager rolls her eyes and walks into back.)

Cashier: “I love this job. What can I get you?”


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