Unfiltered Story #159875

, , , | Unfiltered | August 3, 2019

(Today is the first day of my store’s big clearance sale, where all clearance items are an additional 30% off the orange sticker price. A woman comes up with a pile of items and I begin ringing them up. A few scans in, we encounter a problem.)

Customer: No, no, no. Those all have clearance tags on them. They’re ringing up as full price!

(I look down at the clothes and see that these are all new merchandise items we have just put out on the floor today, all ranging about $30-$40 a piece. However, they all have orange stickers on their tags for less than $10, albeit a little torn and obviously tampered with.)

Me: I’m sorry ma’am, but we just got these in today. They’re at the front of the store, and our clearance is in the back. There’s no way these are supposed to be marked down as clearance.

Customer: Well, they have the stickers on them! I should get 30% off that clearance price!

Me: I’m sorry, I don’t know how they got there. And I’m really not allowed to do overrides this big, I could get in trouble.

Customer: But someone messed up, that’s not my fault! I should get what the sticker says, plus my percentage off!

(Though very uncommon, there are times when our markdown team may mark the wrong items down on clearance. I quickly have someone check the identical items on the floor, and of course none of the others have clearance stickers. At this point it’s becoming very clear that the woman tore the stickers off actual clearance merchandise and put them on these new items. At the same time, my manager comes up to help.)

Customer: These have clearance stickers on them, but she won’t give me the clearance sale price!

Manager: I’m sorry, but the best we can do is give you the sticker price. I can’t give you the additional percentage off.

Customer: That’s ridiculous! You’re robbing me!

Manager: It’s the best I can do. This is already a bigger override than our policy allows.

(The woman huffed for a while, but in the end only bought one of the items, and my manager gave her the fake sticker price. Sometimes I wish we would actually stick to policy and not give in to customers like this… hopefully she never tries it again!)

Unfiltered Story #151074

, , | Unfiltered | May 19, 2019

(I’m cashiering at a clothing store. We have a very generous 90-day return policy, which means that for 3 whole months, you can return your item with its receipt and get back exactly what you paid for it, instead of store credit for the clearance amount the item will inevitably drop to. I’ve finished ringing up a customer when she looks down into her purse.)

Customer: Oh no! I had something I wanted to return… I must have left it at home. I guess I’ll have to come back later this week. What’s your return policy?

Me: You have 90 days to return an item.

Customer: Oh really? What if I bought it in January?

Me: Well, it’s June now… so that’s past our return policy. If you bring it in, we can give you store credit for whatever the item is selling for in store now.

Customer: Even if I have my receipt? I don’t get back what I paid for it?

Me: Well, you would if you were inside of our return policy. But since you bought the item six months ago, you’re way past the 90 days. I could only give you store credit for whatever the item is marked down to now. The longer you wait, the less you’ll be able to get back.

Customer: Well, that doesn’t seem right… if I have my receipt, I should be able to get all of my money back.

Me: Well… not if you’re three months past our return policy. If we let you get your money back as long as you have a receipt, someone could bring something back a year later and we’d basically lose that money since the item would be such a ridiculously cheap clearance price at that point. That’s why we have the return policy.

Customer: Well that’s just dishonest!

(At this point she grabs her bag and storms away, leaving me baffled.)