Will Keep Bugging You

, , | Working | September 26, 2017

(I’ve published for years with a particular online company, with excellent results. My most recent project, however, is not working—text won’t flow onto the pages, and so forth. After multiple attempts at email support over a couple of weeks, the tech sets up a live chat consultation. He tries several things, all of which I’ve already attempted. He expresses surprise each time it doesn’t work, and I occasionally cheerfully interject, “Welcome to my world.” Finally, after close to two hours with no result of any sort:)

Tech: “Well, it’s obviously a bug. And I need to work with other customers now.”

Me: “I refuse to feel guilty for taking your time, as we have not solved my issue.”

Tech: “Well, it’s a bug. You’ll have to figure out a work-around. Good-bye!” *click*

Every Five Minutes

, , , , , , | Working | September 25, 2017

(I am working in the drive-thru. It is a very busy Friday night during dinner rush, and it also happens to be a payday. This is before the proliferation of debit cards, so we only accept cash, and four out of five customers are paying with twenty dollar bills from their fresh paychecks. My drawer is running low of small bills to make change with.)

Me: “Hey, when you get a chance I need fives; they keep paying with twenties and I am running low on bills for change.”

Manager: “Okay, give me a minute.”

(The drive-thru line is wrapped around the building, and there is a steady stream of customers at the counter as well, but she manages to deliver some fives to me relatively quickly. However…)

Me: “Only 4 fives?”

Manager: “You don’t need any more than that.”

(The next two cars in line both order a single value meal, costing around six dollars each, and each pays with a twenty. After taking both payments, I make a new request for fives.)

Manager: “But I just gave you some a minute ago!”

Me: “And I used them to make change for two cars, and now I’m out of them again.”

(She returned another minute later with another 4 five dollar bills, and the cycle repeated where I needed more fives after a handful of cars. After yet another request for fives came in that five-minute period, she got the hint and came back with a hundred dollars worth of fives, ensuring that I would have enough change in reserve for the remainder of the dinner rush.)

Not Getting That Friday Feeling

, , , , , , | Working | September 21, 2017

(I only have one other coworker who has exactly the same position as me in our department. He’s a nice enough guy, but staggeringly incompetent at our job, which frustrates me to no end because cleaning up his messes dramatically complicates my duties. I was excited when we brought him on, because the department was a lot for me to handle alone, but he makes so many mistakes I’m not sure I’m actually working less. We used to work side-by-side frequently, but the schedule recently changed so now we mostly work opposite shifts except for overlapping on one day. This means I’m not around to babysit him as much as before. It’s important we communicate about what work is being handed off, and I always make clear to customers which days I’m in the office and which days they will catch him instead. One Friday, close to closing time, the phone rings.)

Receptionist: “[My Name], can you take a call? She asked for [Coworker], but he’s off today; when I told her she got pretty pissed. I’m hoping you can help her.”

(I end up talking to her for quite a while, getting the situation untangled. Afterwards:)

Receptionist: “Were you able to get it figured out?”

Me: “Yeah, and I don’t blame her for being angry. [Coworker] worked with her last week, and she talked to him again Monday. He told her, ‘I promise I’ll call you by the end of the day Friday. I’m writing it in my calendar so I don’t forget.’ That’s awfully specific, and sounds like something he’d say; I don’t think she was lying. And she never heard from him today, so that’s why she called.”

Receptionist: “…but he didn’t work today.”

Me: “Yep. He only worked Monday and Tuesday this week. I know he’s usually here Wednesday, too, but last Friday is the only Friday he’s worked since the schedule change, because I traded for Wednesday. He NEVER works Friday otherwise. And he definitely never told me about her.”

Receptionist: “Wow.”

Me: “And, get this: I checked, and he never actually ordered the parts to fix her car in the first place. Both when she first came in, AND when she talked to him again.”

Receptionist: “Seriously?”

Me: “Yep. I took care of it and booked her for Monday when he’s back. Unlike what he did to me, I’ll actually tell him what’s going on, so he doesn’t get blindsided.”

(What I happened to know that WOULD blindside him is that he would be written up Monday, twice, for two separate mistakes that cost the department over a thousand dollars, a week after getting written up for doing a horrible job helping a different customer. I don’t think he’ll be with us much longer.)

Restroom Results In A Rest From Service

, , , , , | Working | September 21, 2017

(My sister-in-law speaks English as a second language; communication is a challenge in most situations for her, and today is no different. My sister-in-law, my grandmother, and I go out for coffee before dropping her off at work.)

Cashier: “What would you like?”

Sister-In-Law: “Iced mocha.” *points to the both of us* “Them with me.”

Me: “Grande peppermint mocha.”

Grandmother: “Apple fritter, please. Where is the restroom?”

Cashier: “Around the corner.”

(When we get our orders, mine is fine, but not only have they misspell my sister-in-law’s name, but they have given her a hot mocha, and they have completely missed my grandmother’s order. I go up with my sister-in-law to help her talk to the cashier.)

Me: “She asked for an iced mocha and she got a hot one, and my grandmother’s apple fritter is missing.”

Cashier: “Oh, I heard her ask where the bathroom was and I forgot about it.”

Me: “Can we get the iced mocha and the apple fritter?”

Cashier: “Oh, I won’t do anything, since you got what you paid for.”

Me: “But you put it in wrong! Can you at least get a manager to void the transaction and re-take the order?”

Cashier: “Nope.”

(We were shocked that she wouldn’t do anything and neither would the manager. We had to get my sister-in-law to work, so she drank the coffee as it was, and my grandmother ate when we got back home. We are still waiting to hear back from corporate.)

The Data Is Unable To Enter Their Brain

, , , , , | Working | September 21, 2017

(I’m between jobs, so I’ve applied to a temping agency that supplies data-entry personnel to offices. They go through my CV with me and tell me they’ll get back to me within a week to see what’s available. After not hearing from them for a fortnight, I go back to find out what’s going on.)

Recruiter: “Yes, we still have your details. It’s just hard to find you anything since you don’t have any office experience.”

Me: “Yes, I do.”

Recruiter: “No, you don’t.”

Me: “Didn’t we go through this? I’ve been working in offices for over two years now. The bulk of the work I was doing was in compiling and checking spreadsheets. Not to mention, I got plenty of experience with all the relevant systems at university, and even in school.”

Recruiter: “But ‘data entry’ was never your job description, was it?”

Me: “Well… no.”

Recruiter: “Then none of it counts. You have no experience.”

Me: *as I leave* “It’s data entry. Everyone has experience.”

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