Scheduling Your Own Termination

, , , , , , | Working | January 9, 2018

The office supply store where I used to work had a high rate of turnover for management. The store manager had horrible luck finding competent people to fill roles and refused to promote from within. One of the managers she hired was absolutely convinced that, as assistant manager, she was exempt from such tasks as helping customers, operating a cash register, or doing anything other than sitting all day long in the front office.

One day we were shorthanded by two or three employees — due to her scheduling failure — and she was the only manager in the store when there were usually two. This meant we were constantly requesting her to pull items from lockup, handle returns, do price overrides, etc., and at some point during the afternoon rush, she vanished.

We were so shorthanded, we couldn’t even spare an employee to try and find the woman, so we managed the best we could while constantly calling for her on the walkie-talkies, the store PA system, and even her personal cell phone. Then, we noticed that one of the store supervisors, who has limited authority in the store but no keys for lockup, was gone, too.

Customers who were waiting for items from lockup were getting angry and leaving. Lines were building up because we had only one cashier and the salesperson was busy assisting people on the floor. The print center was swamped because I was the only person working in that department. We were all repeatedly calling for either the assistant manager or the supervisor.

Finally, there was a lull in business, and the salesperson ran to the back for a stock check, only to find the assistant manager and the supervisor sitting on desk chairs, chatting it up like they were at home instead of on the clock! Furious, he demanded to know why they had left us high and dry out there and caused us to lose business, and what was her reply?

“I turned off my walkie because I got tired of everyone bugging me all the time!”

The employee herded the assistant manager and supervisor back out onto the floor, and the rest of us requested a formal sit-down with the store manager to discuss the incident. This wasn’t the only time she’d pulled a stunt like this one, but it was the last straw. After confirming the event on the security footage and watching the two employees kick back and chat in the warehouse, the manager was let go. Thank goodness.

I’ll Have A Memento Burger

, , , | Working | January 9, 2018

(I go with my friends to a fast food place that specializes in burgers, before going to the movies. There is no one in the lobby, when this interaction takes place.)

Me: “I would like to order a Bacon Double Cheeseburger meal, please.”

Cashier: “Certainly! That will be [amount].”

(My friends and I pay for our meals, and within a couple of minutes, my friends get their order, but I never get mine. I stand there for quite a while, until the same cashier who took my order makes eye contact with me and approaches me.)

Cashier: “Is there something wrong, ma’am?”

Me: “Yes, I never got my Bacon Double Cheeseburger meal.”

Cashier: “That is because we have been out of burgers all day. Would you like to order something else?”

(I wonder why he didn’t mention that, if he knew they had no burgers in stock, but not wanting to cause trouble, I order something else from the menu.)

Cashier: “Okay, with your new meal, that will be [amount].”

Me: “Aren’t you going to refund me for the other meal?”

Cashier: “Why would I do that?”

Me: “Because I paid for the Double Bacon Cheeseburger meal and you waited to tell me after I paid for it. I should be getting a refund.”

Cashier: *looks at me confused* “Well, I’m not sure if I can give you one because I don’t have proof you ordered a Bacon Double Cheeseburger to begin with. Do you have your receipt?”

Me: “You’re the one who rang me up five minutes ago and told me, after the fact, that you had no burgers.”

Cashier: “But I still have no proof you order it. Do you have your receipt?”

Me: *facepalms*

(I handed him the receipt and he went to get a manager for the refund. After telling the manager he never told me until after the fact they had no burgers, she offered to give me a new meal for free. It still blows my mind that a restaurant commonly known for selling hamburgers and cheeseburgers was out of them!)

Not Much Assurance About The Insurance, Part 9

, , , , , | Working | January 9, 2018

(My husband is rear-ended by a young man who isn’t paying attention. No one is hurt but there is some damage to the new truck my husband drives, around $9,000. I start calling the very well-known national car insurance company of the person who hit us. They tell us they will get right on it. A week goes by and I hear nothing so I call them. I am told they are working on it but haven’t talked to their client that hit us, and they need to in order to get the claim going. Another week goes by and nothing. I call back and am told once again they can’t get a hold of their client. The police report actually has the man’s insurance agent on it. I call and they can’t believe that our damages haven’t been taken care of, but they can’t get a hold of the person who hit us. We go through this game for a full month. At this point I lose my temper and have quite an attitude; honestly, I am a bit rude. I call the customer service line. I get a very nice and understanding customer service representative who repeats the same thing to me.)

Me: “Okay, first, is this being recorded?”

Agent: “Ummm, yes.”

Me: “Good. I want to make sure. Now, first, I want to thank you for being so friendly and professional. I want to make sure you and your company know that I have not been mistreated in any way, and I apologize to you because I know you just work there. Now, I have had it. Your company does not need to talk to your client. You have a copy of the police report. He rear-ended us. The policy was in effect, according to your own records at the time of the accident. Period. I feel I have been more than fair in my treatment of you. You have had ample opportunity to take care of this. So, today is Friday. You have until Monday at 4:45 pm to make arrangements to repair our truck. Do not bother calling at 4:46, because at that time I will be calling an attorney. One of those on TV. I don’t have the money for an attorney, but I bet they can get that, too. Also, my husband is having some back pain, so I think we will also be seeing a doctor. Do I make myself clear? By 4:45 on Monday. Not a minute later.”

(At that point I demanded a supervisor, and after telling him that I appreciated the professionalism and friendliness of the representatives, I repeated the whole thing I said earlier and hung up. Three hours later, a rental car company called me saying they had my rental car ready. I asked, “What car?” They told me the insurance company had set it up for us to drive while the truck was being repaired. Amazing how quickly they got everything done.)

A Holiday From Management Should Be Mandatory

, , , , | Working | January 8, 2018

(I have been taken off the schedule for a particular week. I assume this is because I haven’t taken a holiday in quite a while, and have been given a mandatory holiday [without notice, but such a thing is common at my store]. I am shopping on Friday afternoon with my mum, in said store, when a department manager approaches both of us while we roam around. The store’s week end is Saturdays.)

Manager: “[My Name], you haven’t been put in the rota for this week.”

Me: “I know.”

Manager: “Well, you need to work, otherwise you won’t fill your quota, and will be written up.”

Me: “But I wasn’t scheduled in to begin with; I thought it was a holiday. Why would I be written up for someone else’s mistake?”

Manager:“Because that’s how it works. You need to work a shift. There’s a note in the office; someone’s contacted you about this today.”

Me: *turning to my mum* “Has anyone called?”

Mum: “No, and I’ve been in the house all day.”

Me: *after checking my phone* “No missed calls. You have both my numbers. No one’s called.”

Manager: “Someone would have called if they haven’t already.”

Me: *checking my phone again* “The store is only open for another hour. You’re saying someone was going to phone me this late? The rota has been up all week. When did you notice the mistake?”

Manager: “It doesn’t matter now. You need to work this week. When can you do it?”

Me: *giving up* “Tomorrow morning, first thing.”

Manager: “First thing?”

Me: “From the second a manager opens those doors.”

Manager: “Tomorrow’s not good. Sunday is better.”

Me: “Sunday is next week. It would defeat the purpose of coming in.”

Manager: “Tomorrow isn’t good.”

Me: “I don’t care. I’m working tomorrow.”

Manager: “Okay.” *walks away, no thanks or goodbye*

(When I get home, I check for any messages. Shocker – there is none. I work the shift, and the following week, we get a lecture from the store manager.)

Store Manager: “Someone decided he would work a shift last week when he had mandatory holidays, meaning he went over his limit for accruing holidays. We’re now being penalised as a store for it.” *looking directly at me* “No one is getting written up for it, but let this be a warning. Do not think you can just come in anytime you feel like it. There will be consequences.”

Me: “I’ll hold my hand up and say it was me who worked last week. But don’t think for a second it that was by choice. [Manager] interrupted me while I was shopping and demanded I work to meet my quota-“

Store Manager: “She said she offered you Sunday-“

Me: “Which would have been a new week, a new quota to meet-“

Store Manager: “She was a bit rushed on Saturday and she didn’t understand the situa-“

Me: “Then what use is she? I assumed it was a holiday, but as no one bothers to tell us or confirm it, I couldn’t have known.”

Store Manager: “All you have to do is knock on the admin office and ask.”

Me: “From who? The only person in there is [Admin Manager] every morning, and she only balances the float and does the payroll. She has no understanding of how the schedule is created.”

Store Manager: “Yes, because it’s my duty to do that.”

Me: “Then leave a note for her or something. If such a little mistake is worthy of a write up, maybe you should put a little more effort into it before we walk or the store goes under.”

Store Manager: “…good point. I’ll look into it. Now everyone sign.”

(He literally did nothing about it, and asking the admin manager was ultimately pointless, as she refused to do anything. I ended up contacting the store manager’s personal number every week to find out about mandatory holidays [until he blocked me]. I got in touch with HR, asking about what could be done, and was told any manager could take on the responsibility, provided they were trained. A senior manager reassigned the responsibilities, and the admin manager was put forward for the schedule, but left beforehand, citing “too much workload.” I stepped forward to replace her and was trained by the senior manager in person. It only took two weeks to understand everything. In protest of my work ethic, two more managers left, who, surprisingly, we didn’t need to replace. The employees working under them did more than the managers ever had, and took a decent pay increase to fulfill the responsibilities, while I took on the rest. Our store ended up being the only store in our cluster to operate with a reduced management [three managers instead of five or six]. I even started taking on the store manager’s duties [or rather the ones he never bothered with]. He eventually claimed praise for improving efficiency, but the senior manager wasn’t impressed with his claim and audit checked us. My name was on everything, and while I should have gotten in trouble for overstepping my authority, the senior manager simply decided to take his place temporarily, demote him and the remaining manager, and promote me to assistant store manager. The employees who were fulfilling the absent manager roles were promoted, and two new managers were brought in. I was finally promoted to store manager, once the senior manager was satisfied with my performance. So, this is how I went from part-time to store manager inside of a year. The old store manager still works here, but he is completely useless. It surprises me how he got to be the manager in the first place.)

Their Common Sense Has Gone To The Reservation

, , , , | Right | January 8, 2018

(I work in a hotel.)

Me: “Thank you for calling. How may I help you?”

Customer: “Hi, I want to cancel my reservation.”

Me: “Okay, what’s your reservation number?”

Customer: “I don’t know.”

Me: “Okay. Did you make the reservation here, or with an agency?”

Customer: “I don’t know; I didn’t make it.”

Me: “Okay, under whose name is it?”

Customer: “I already told you; I didn’t make it. I don’t know.”

Me: “Okay, which hotel and which dates do you have?”

(We are a big chain with hotels all over the world.)

Customer: “Yeah, it’s for some date in September, and somewhere in Mexico.”

Me: “Where in Mexico? We have 20 hotels in different locations there.”

Customer: “I don’t know! Can you just cancel my reservation?”

Me: “I have to find it first, but if you don’t give me more information, it’s going to be hard to do so.”

Customer: “Okay, just leave it the way it is, but if I get charged, I will report you because you didn’t want to help me.”

(Then, they hung up.)