No One Can Intersect Your Email

, , , , , , | Working | January 2, 2020

The drivers in my area are astonishingly bad at obeying road rules and it is becoming a serious threat to pedestrians. As a result, I emailed the local police department about it several times. The first time, they agreed to look into it and added a couple of people in their response to me. They changed the timing on the crosswalks and lights. Then, I witnessed an “Oh, my God, how did that not kill you?” moment of driver stupidity and reported it to try to get them a little more enthusiastic about dealing with the local drivers. They agreed to look into it and added a few more people to the list already CC’ed.

Today, months after the first complaint, I got harassed while crossing legally by a driver who was blocking the intersection while stopped behind another car who was one of several stopped in the crosswalk. I made yet another report, this time to the local mayor’s office, his assistants, and everybody from the original emails. Ten emails in total, when I’d only started with one and then added the mayor’s office.

My report bounced back from every one. Apparently, our mayor, his assistants, and everybody in charge at the police station are on holiday for the next month. I’m beginning to see why we have an enforcement issue.

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Their Anger Needs No Refill

, , , | Right | January 1, 2020

(I am walking to the waiting room to pick up one of my patients when I overhear the following between another patient and the administrative assistant. Background info: patients are told multiple times, by multiple providers, that they must contact their doctor seven days in advance before they run out of medication to ask for a refill. This is to ensure that they do not run out of medication before the refill can be sent out and processed.)

Patient: “I CAN’T BELIEVE THIS! I RAN OUT OF MY MEDICATION A WEEK AGO! You people are always messing up! I should get you fired!

Administrative Assistant: “Ma’am, I cannot help it that you ran out of medication before letting the doctor know that you needed a refill. It is your responsibility to let us know before you run out of medication. As you see on this sign–” *points to a sign taped to the glass at eye level that states the seven-day policy in simple words* “–we require seven days advance notice.”

Patient: “Well, that’s just stupid! No one reads these signs! I DON’T COME HERE TO READ!”

(I had to stop myself from chuckling and tried to remain professional as the patient stormed by me and into the elevator. She continued to yell about not coming to the center to read until the elevator doors closed and blocked out the noise.)

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Your Fine Is Finito

, , , | Right | January 1, 2020

(I work in an academic library and am on the lending desk when this patron comes up to get a book out. I open their record, which has a $100 fine from a lost book; textbooks are disgustingly expensive, friends. Books don’t become “lost” until a month past due date. Patrons are blocked from borrowing at $50.)

Me: “I’m sorry, but I can’t issue this to you. There’s a fine on your account.”

Patron: “What? There shouldn’t be!”

Me: “It’s a lost book fine; were you not notified?”

Patron: “I wrote an email about it!”

Me: “Sorry, whoever got that didn’t leave a note. Can you tell me what happened? Were you notified of the due date?”

Patron: “I was in Italy.”

Me: *waiting for the rest of the story*

Patron: *sigh* “I couldn’t return it, could I?”

Me: “Did you contact us near the time? We usually check if someone can drop it off for y—”

Patron: “NO, I had it with me.”

Me: “…or we try to renew it.”

Patron: “I didn’t bother.”

Me: “Okay. Well, anyway, if you return it now, we’ll waive the fee.”

Patron: “I don’t have it.”

Me: “That’s fine. I can put this aside and you can bring it in tomorrow, maybe?”

Patron: *even more irritated sigh* “It’s in Italy.”

Me: “It’s… sorry?”

Patron: “I left it in Italy.”

Me: “On purpose?”

Patron: “The email said it was lost, anyway!”

Me: “If you lost it, and you can’t return it, you won’t be able to use library services until you pay the fine.”

Patron: “Ugh, fine, but I shouldn’t have to!”

(Best part? The book was about personal responsibility.)

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Scratching Your Karma Itch Today

, , , , , | Right | December 30, 2019

I work at a grocery store. I was heading out to collect the carts from the parking lot when I saw a guy finish loading his groceries into a shiny, expensive car and shove the cart off in a random direction, instead of leaving it in the receptacle.

The moment he got into his car, the wind picked up and blew the cart into his bumper, leaving an impressive scratch across his nice paint job. There is some justice in the world.

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Duty Calling

, , , , , | Related | December 30, 2019

(I regularly follow yarn-related workshops, mostly — well, always — attended by women only. Invariably, just before lunchtime, some phones are ringing and I witness the following conversations or variations thereof.)

Conversation #1: “No, I’m not home for lunch. I told you yesterday and this morning. You will need to take care of yourself.”

Conversation #2: “The bread is where it usually is. Yes, it is. I bought a new loaf yesterday. Well, you can put anything you like on it. The fridge is full.”

Conversation #3: “No, I won’t be home. That is why I left money next to the phone, so you can order pizza.”

Conversation #4: “Yes, you can eat the leftover soup. Use the microwave.”

(I wish I could say it was all teenagers calling, but the pizza money? That was actually the husband calling.)

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