They’ll Be Back(pack)

, , , , | Working | October 10, 2017

(I’m looking for a new backpack. Because I tend to carry a lot of things with me, and my back’s been giving me problems, I’m specifically looking for a backpack with a waist or chest strap. I go to the store and pick up a backpack with a waist strap and check it out.)

Employee: *approaches me* “Are you looking for anything in particular?”

Me: “Oh, yeah. I’m looking for backpacks with waist straps like this one.” *shows her the backpack*

Employee: “Sorry, we don’t carry any like that.”

Me: *long pause* “So, you don’t carry any backpacks with waist straps like this?” *picks up the waist strap to show her better*

Employee: “That’s right.”

Me: *another long pause* “All righty, then.”

(I put the backpack back and left.)

The Only Letter That’s Useful Is A Four-Letter Word

, , , | Working | October 10, 2017

(I have an appointment with my neurologist scheduled for December 22nd. The night before, I go on their online scheduling system to double check the appointment time, but it says I have no upcoming appointments. However, it says I missed an appointment on the 16th, which doesn’t make any sense because I had college finals on that day and would not have scheduled an appointment then. I call the office as soon as I get up the next morning.)

Me: “Hello, I had an appointment scheduled for December 22nd, but [Online System] says I don’t have any appointments coming up, and I missed an appointment on the 16th. I pulled out my visit summary sheet, and it says I scheduled my next appointment for the 22nd, not the 16th, so I’m not sure what’s going on. Do I still have an appointment?”

Receptionist: “Hmm, let me see… No, you don’t have an appointment today. Hm. Oh, I see what happened! It looks like your doctor cancelled the appointment for his holiday. [Other Receptionist] rescheduled it for you and sent you a letter letting you know.”

(It takes me a few seconds to comprehend this. In 2016, this person decided the best way to contact me was a letter, even though they have my phone number, email address, and a personal messaging system through their scheduling site.)

Me: “She… what? I never got a letter. I’ve gotten a couple of bills from [Hospital], but I definitely didn’t get a letter.”

Receptionist: “Well… hm. Give me a minute, I’m going to transfer you to her.” *a minute later* “Huh, she’s not answering for some reason. Did you just want to reschedule? We’ll put you on a waiting list in the meantime.”

Me: “Yeah, okay, sure. When can you get me in?”

Receptionist: “How does June 28th at 8:30 in the morning work for you?”

Me: *thinking I heard her wrong* “I… I’m sorry, the 28th of what?”

Receptionist: “Of June.”

Me: *faintly* “Do you… have anything later in the day?”

Receptionist: “How about July 5th at 11:30 am?”

Me: “Sure, I’ll… take that.”

Receptionist: “All right, then. You’re scheduled for July 5th at 11:30! You have a great day.”

(I realized afterward I probably should have kicked up more of a fuss, but I was honestly still in shock over the entire situation. It’s now become a running joke between me and my partner to go, “A letter. They sent a LETTER!” We’ll see if I actually get in earlier or not.)

I Tyre Of Your Timing

, , , , , | Working | October 10, 2017

(My car is due for its MOT, a yearly safety check required by law in the UK, and the tread on my two front tyres is getting close to the legal limit, so I book a mobile tyre company to come change them for me. I book online and get an email that gives me a reference number and confirms that my time slot is from 8:00 to 11:00 am. It also says that on the day of my appointment, I’ll receive text updates. At 10:00 am on the day, I’ve heard nothing, so I call the office to check.)

Me: “Hi, I’ve got a booking today between 8:00 and 11:00, but I’ve heard nothing from you. Could you check what’s happening for me?”

Staff #1: “Okay, what’s your name please?”

Me: “It’s [My Name]. I’ve got my booking reference, if that would help?”

Staff #1: “No, we can’t look up bookings by references. Can you tell me your…” *list of details*

Me: *confirms all details*

Staff #1: “Okay, I’ve found your booking. It’s [reference number], correct?”

Me: *face-palming* “Yes.”

Staff #1: “Right. Thank you for confirming your booking. One of our team will call you back shortly to answer your query.”

Me: “Wait, what?! Why does someone have to call me back? My appointment slot is 8:00 to 11:00. It’s now 10:20, and I have to leave for work by 11:30. I need to know what’s happening.”

Staff #1: *sighs* “Okay, I’ll let them know it’s urgent.”

(She hangs up before I can say anything. Almost half an hour later, having heard nothing from them, I ring back. I have to confirm all of my details again, and I finally get transferred to a member of the sales team, to whom I explain the situation. By now it’s 10:55.)

Staff #2: “Right, I see from your booking form that you could also do after 3:00 pm, is that correct?”

Me: “I said I could do after 3:00 pm if you gave me at least 24 hours notice to rearrange my customers. You sent me an email confirming that my time slot was 8:00 to 11:00 am, so no, I can’t do 3:00 pm any longer.”

Staff #2: *pause* “Oh… Well, the problem is that we don’t actually have your tyres in stock yet, but they should arrive by about 2:00 pm.”

Me: “Why didn’t anyone call to tell me, then?!”

Staff #2: “It says on our notes that someone tried to ring you three times.”

Me: “I’ve been in all morning. My phone has not rung once, and I have no missed calls or voicemails.”

Staff #2: “Umm… Well, I guess we have an incorrect number then.”

Me: “I have the booking confirmation in front of me. Both my home and mobile numbers are listed correctly.”

Staff #2: *stammering now* “What I mean is we must have DIALED the number incorrectly.”

Me: “Three times?”

Staff #2: “Yes. Well. Umm… Is there any way you could do this afternoon? At any time?”

Me: “I can be home at 3:30 pm, but I would have to leave again by 4:00 pm, or I’ll be late to my last customer.”

Staff #2: “Okay. I promise I will have one of our mechanics waiting at your house for 3:30 pm, so they can start as soon as you get there.”

(I get home at 3:30 pm and there is a van outside my house that has the logo for a completely different mobile tyre company on it. I go over to check anyway, and it turns out it is the mechanic there for my booking. When he gets out of the van, he’s wearing a pair of work trousers that have a third mobile tyre company’s name on, and a jumper with a fourth company’s logo on.)

Mechanic: *handing me a bit of paper* “Sign here, and we’re good to go.”

Me: *reading the paper* “I’m not signing this until you’ve finished the job.”

Mechanic: *sighs* “Just sign and I’ll get started.”

Me: “This says that you’ve changed my tyres successfully, that you didn’t damage my car, and that I’m happy with the work you’ve done. I am not signing this until AFTER you’ve changed my tyres!”

(The mechanic grumbled a bit but did start the work. Luckily, after that, things improved. My tyres were changed correctly, and I made it to my last customer on time. When the head office sent me the invoice, they’d also knocked 10% off as an “apology for the error and inconvenience.” I still won’t be using or recommending them again in the future!)

A Small Size Of Nothing

, , , , , | Working | October 6, 2017

Me: “Hi! Could I have a small [Specialty Beverage]?”

Salesperson: “I’ll have to get those cups out of the back; we don’t have any up here.”

(Time passes as nothing happens…)

Salesperson: “Do you still want a small [Specialty Beverage]?”

It’s A Deli-cate Matter

, , , , | Working | October 5, 2017

(Our deli has struggled for months with an increasingly bad staffing issue. We are just about to get a new assistant manager. The scheduling on this particular day, a Sunday, is so awful, that our last coworker, an elderly lady, is forced to stay by herself and take care of all the cleaning while still dealing with customers, since we’re not allowed to stay late, and everyone else leaves too early for any major cleaning to be done. As I’m just about leaving, the deli’s phone rings.)

Me: “[Deli], how can I help you?”

Manager: “Hi, can you cook a pizza for [Manager #2]?”

Me: “I’m so sorry, but I’m about to leave making, [Coworker] the only one back here, and she’s busy with customers and all the cleaning, too. I really don’t think she’ll have time.”

Manager: “But it’s for [Manager #2]. Can you just write that down?”

Me: “Uh… sure.”

(I put the phone down and relay the request to my coworker, who just confirms that there’s no way she’ll have time to cook and prepare a pizza. As I’m walking to the time clock, I see the manager that requested the pizza. Since she isn’t the one who called for the pizza, I decide to tell her my coworker will be unable to cook the pizza.)

Manager #2: “What? I don’t understand! Why can’t she just cook a pizza? I’m the customer, here. All she has to do is cook it; why is that so hard?”

(Suddenly, the our new assistant manager turns the corner.)

Assistant Manager: “Maybe because they only scheduled THREE people in the deli, all day, ON A D*** SUNDAY!”

(With that, [Manager #2] quieted right down. Suddenly, I had faith that maybe, with a new understanding leader, things might be okay.)

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