Time For Them To Make Like A Tree And Leave

| Right | August 13, 2014

(I work at a small landscaping company that does tree replacements for trees removed during construction on sewer lines. These replacements are monitored by the county. My boss (one of the company owners) is replacing a tree at a wealthy man’s house.)

Boss: *to homeowner* “Hello, sir. We are with [Landscape Company]. We are here to replace your [tree].”

Homeowner: “About time you guys got here. I’ve been waiting for my replacement tree for months!”

Boss: “Sorry about the wait, sir. We have your tree ready to plant.” *gestures to the tree*

Homeowner: “I don’t want that piece of s***! I want a cherry like my neighbor got!”

Boss: “I’m sorry, sir, this is the species of tree that was removed from your yard according to my planting permit. Your neighbor received a cherry because that’s what was removed from her yard.”

Homeowner: “I don’t give a s*** what kind of tree was in my yard or hers before! If you plant that tree I will rip it out of the ground myself!

Boss: “Then you don’t want us to replace the tree?”

Homeowner: “That’s what I just said, you idiot! You really don’t need to be smart to be a landscaper, do you?”

Boss: “I’m sorry you feel that way, sir. We will do everything we can to fix the problem. If you could just sign this document saying you rejected a replacement tree we will get everything sorted out for you.”

(The homeowner signs the paper then goes back in his house. My boss tells me to load the tree back in the truck.)

Me: “So, do we have to get him that cherry?”

Boss: “H***, no! He rejected the tree on our contract and confirmed he would rather not have a tree. We aren’t obligated to give him s*** now! If he had been a bit nicer I would have pulled some strings and gotten him that cherry but forget that!”

(My boss called our contact at the county office and explained that the homeowner had declined the replacement tree and signed the rejection papers. Apparently a month later the homeowner called to ask where his tree was and received the news that he rejected his replacement and would no longer be getting a new tree.)


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H2-D’oh!

| Right | November 14, 2013

Me: “[Lawn Care], how can I help you?”

Caller: “Yes, you seeded my backyard for me this spring.”

Me: “Yes, is everything okay?”

Caller: “Well, it isn’t coming up very well. Some of it is, but not very much.”

Me: “I see, and how often are you watering?”

Caller: “Excuse me?”

Me: “How often are you watering your lawn?”

Caller: “Oh, I’m not. Should I be? Will that help?”


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Not A Turf Decision

| Right | March 15, 2013

Caller: “Why did you send me a contract?”

Me: “Excuse me?”

Caller: “You sent me a lawn contract. For my lawn.”

Me: “Yes, sir?”

Caller: “Why?”

Me: “We send a prospective contract to anyone whose info we have in our system.”

Caller: “I didn’t ask for it.”

Me: “I’m sorry, sir, but—”

Caller: “Why did you send this to me?”

Me: “Well, as I said—”

Caller: “How do you know how much grass I have?”

Me: “You see we keep—”

Caller: “Why did you send this to me?! I didn’t ask for this!”

Me: “Um, actually, looking at your info, sir, we did your yard two years ago.”

Caller: *silent*

Me: “Mr. [Name]?”

Caller: “Tell me more about this ‘Deluxe Program’ you have here…”


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We’d Love To Cut Your Lawn, But—

| Right | June 28, 2012

(I’m attempting to let a customer know via telephone that we want to treat their yard the next day.)

Me: “Hi this is—”

Customer: “What?”

Me: “Hi, this is—”

Customer: “What?”

Me: “Th—”

Customer: “What?”

Me: *quickly* “This is [lawn care company] calling.”

Customer: “Oh, yes.”

Me: “We’d like to put down an application tomorrow.”

Customer: “Does it need to be mowed first?”

Me: “No, it d—”

Customer: “What?”

Me: “No, it d—”

Customer: “What?”

Me: “N—”

Customer: “You’re cutting out.”

Me: “I—”

Customer: “WHY DO YOU KEEP CUTTING OUT?!”

Me: “Because you keep talking over me.”

Customer: “I do what?”

Me: “You keep t—”

Customer: “I do no such thing!”


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Accusations Wood Require Hard Proof

| Right | June 13, 2012

(My landscaping company gets an early job at 7:45 AM at a residence. While starting on the lawn, the customer suddenly comes barging out of his house. It’s obvious that he’s just woken up.)

Customer: “DO YOU BASTARDS KNOW WHAT TIME IT IS?! It’s 7:45! I said show up at 8:45!”

(Note: the customer is wearing sweat pants and has some REALLY bad morning wood going on.)

Boss: “Sir, you said 7:45. We talked about this two days ago.”

(As my boss says this, all of the workers are trying not to laugh at the customer’s morning wood.)

Customer: “Screw you! I knew what I asked for! I will show you I wrote it down!”

(A couple of moments later, he comes back out wearing an embarrassed face.)

Customer: “I got the time wrong. Sorry…” *goes back inside, still with morning wood*


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