When The Weather Is Miserable But The Customer Is Worse
Customer: “I need you to clear the bank down the side of my garden.”
The bank is tall and overgrown and must have been a good fifty metres long and about five metres tall. It had a flat area that ran along the top of about one-and-a-half metres in width with really steep sides. Getting up and down was a feat all by itself.
We’ve been slogging away on this area for some time when suddenly, clouds come over and the heavens open up. The weather goes from zero to an absolute deluge in literally seconds and we we’re on top of the bank when it begins.
Our client sits in his conservatory watching us as we try to scramble down, run right past his conservatory, down his garden path to the street to shelter in our car from the rain, getting absolutely drenched in the process.
We finally finish for this day (of potentially many more) with this client and present our bill for the day. We’re happy to get out of there because this man makes miserable seem positively ecstatic.
Customer: “I don’t want to pay this much! I don’t think I should be charged for the time you spent not working in the rain.”
Me: “You mean the time we were sheltering from the rain? That’s a difference of about 10€.”
Customer: “I’m not paying it.”
Unbelievably, he got less and less pleasant to do work for and we told him to find someone else to finish his landscaping. Actually, we were far less eloquent and told him where to shove his work!