This happened during my first year working in landscaping. A lady stopped me while I was mowing a park.

Lady: “You need to mow this part, too!”

Me: “My boss already mowed the outline of the area I’m supposed to mow. I’m just filling in the outline. But I’ll call him to check.”

I called him.

Boss: “Nah, that’s lady’s crazy. That’s her yard. I believed her and mowed her yard for a few weeks before my bosses showed me where the property lines are.”

I have a job as a gardener/yard maintenance person. I have just finished a job cutting a lawn, edging the driveway and flower bed, weeding, and pruning.

The property owner is very persnickety, and I always explain in detail what has been done.

Property Owner: “Did you pull up all the weeds?”

Me: “Yes, ma’am, at least the ones I could see.”

Property Owner: “Well, what about the ones you can’t see?”

My husband and I recently bought our first house. When the weather starts to warm up, we realize that we need to figure out how to fix our lawnmower so we can take care of the yard. However, the neighborhood we moved to has a lot of hardworking, self-motivating contractors, and once our grass starts getting long, we start receiving offers to mow our lawn. Seeing as it would cost around $50 to fix our push mower and a couple of hours of mowing ourselves, or we could pay $50 to one of these guys that has a riding mower ready on his truck and can knock it out in an hour, we happily accept the offers when needed.

My husband ends up finding one of the contractors to be very skilled, and they eventually strike a friendship. They agree for him to come back every third or fourth Saturday to take care of our yard. 

On a Thursday, I’ve taken the day off of work for a doctor’s appointment that my husband is driving me to and from. As my husband is finishing getting ready, I’m standing in our kitchen, loading the dishwasher before we leave. 

I hear a knock at the front door, so I look up, and to my surprise, I see a face peeking in over the very small window at the very top of the seven-foot door. We make eye contact, and to be honest, I get really freaked out that there is a tall stranger watching me in my own home, so I call for my husband. He immediately comes down the hallway and sees me frozen, still staring this stranger down. When the face sees my husband, he drops below the edge of the window, and my husband goes out to the porch to talk to him.

It turns out that this stranger wants to cut our grass.

Husband: “Thank you, but we already have someone scheduled to come out during the weekend.”

The stranger insists, for a slightly lower price than we pay our regular contractor.

Husband: *Politely* “Again, no, thank you. We’re just headed out the door for a doctor’s appointment. Perhaps you could come back in a few hours when we get home and have had a chance to get cash?”

The stranger almost seems desperate, and my husband knows what it’s like to struggle financially, so they eventually work out a deal: the stranger will mow our yard, front and back, and my husband will send him the payment through CashApp when finished. My husband asks the stranger for his username, they switch and verify phone numbers, and all is set! He’s just getting started as we load into the car.

About an hour and a half later, as we are sitting in the waiting room of my doctor’s office, the stranger sends my husband a couple of pictures of the completed yard. Along with the pictures is a plea:

Stranger: “Please, can you pay me $60, instead? The backyard was so long and so much work!”

Knowing that it has only been about three weeks since it was last cut and how pushy he was, my husband politely declines and sends the stranger the originally agreed-upon amount. A few minutes later, his phone starts ringing. My husband silences the phone and sends a text.

Husband: “I am sitting in a doctor’s office at the moment and cannot take a call, but I can text. Please send me a message, instead.”

The stranger spends the next five minutes calling my husband over and over. He finally sends an angry text demanding payment. My husband sends him a screenshot of the confirmation from CashApp, and the stranger. Goes. Off.

He insists that that isn’t the right account and provides a different username and phone number to pay him. Frustrated, my husband cancels the first payment and sends the money using the new info. Right after, he sends another screenshot of the new confirmation and a message.

Husband: “I wanted to help a brother out and help you make some money, but you have been very pushy from the beginning. I tried to ask you to come back during a better time, but you would not take no for an answer. This has not been a pleasant experience, not to mention that your repeated calls have put me in an embarrassing position at my doctor’s appointment. I have sent your money to the account you provided, but please, do not return to my house. We do not want to do business with you again.”

The stranger responds:

Stranger: “aight bet”

We arrived home a bit later to find a very subpar job with many large patches, especially around our fence, completely untouched. The next day, I arrived home from work to find a couple of eggs splattered on the garage door.

We decided to stick with our regular contractor after that. Our regular contractor came by about a week later and fixed the yard. Along with our normal cash payment, he also received some fresh, homemade cupcakes.

A long time ago, I managed a local mulch store; we sold mulch and other landscape supply items. My employees were mostly high school kids working part-time. We had a policy that broken bags were sold at a discount since the bag was no longer full.

One afternoon, I answered the phone.

Customer: “Do you have any broken bags of [Mulch]?”

Me: “Yes, we do.”

Customer: “Great. I’ll be in soon to get them.”

And then he hung up without leaving his name.

A little while later, one of my guys came into the office looking really upset.

Employee: “A customer is out in the yard cussing us out because we sold all our broken bags of [Mulch] to someone else earlier.”

I marched out there. They had loaded some bags into his car and I stopped them from loading more.

Me: “Why are you cussing at my people?”

Customer: “I called about the broken bags and your people have already so—”

Me: “Why does that give you the right to yell and cuss at high school kids?”

He looked very sheepish. I started to unload his car.

Me: “If you don’t want these, I will put them back and refund your money and you can get out.”

Customer: *In a quiet voice* “I need them.”

Me: “Okay. Then try to act like a grown-up.”

We loaded him up and sent him on his way.

If he had given us his name, we would have held them, or if he had come into the office and explained what had happened, I would have given him a discount.

I work as a repairer and maintainer for a grounds care company that basically looks after the local authorities’ landscaping and does various seasonal grounds maintenance tasks. One summer, our company purchases some new-to-the-market hand-propelled gritting machines in readiness for the next winter season.

Six months later, the snow falls and the gritting machines are taken out and put to use. An hour later, the operator returns to the workshop holding the drive belt in his hand, reporting that the machine lasted two minutes and the belt keeps coming off every time it’s replaced. I inspect the machine and see a major design flaw, and in two days, I manufacture a remedy for the fault.

I phone the manufacturer.

Me: “Your hand gritters seem to have a design flaw. I’ve made a modification, but I want to know if fitting it will affect any warranties we have with your machine.”

Manufacturer: “What flaw? What’s wrong with it?”

Me: “The operator used it for two minutes, and the belt chokes up with the grit and keeps coming off.”

Manufacturer: “Your operator is using the machine wrong; there’s no flaw with the machine.”

Me: “How can he be using it wrong? Grit is loaded in and you push it as you walk.”

Manufacturer: “Well, he must be doing it wrong. We’ve had no problems and no other customers have complained about it.”

Me: “I think the part of the country where I am has had the first snowfalls this winter, so no customers will complain until they get snow and have the opportunity to use your product.”

Manufacturer: “There’ve been plenty of customers using them and you are the only ones to complain. There’s no fault with the machine; it’s your operator.”

I give up and go ahead with fitting the modification, and the machine works flawlessly.

Another month passes and the whole of the UK is hit with major snow. I get a phone call from the gritter manufacturer.

Manufacturer: “Are you the guy who called about the belt constantly coming off our hand gritter?”

Me: “Yes.”

Manufacturer: “I recall you mentioned a modification. Did you design one and did it work?”

Me: “The gritter works fine now.”

Manufacturer: “Ah, great. Was it the modification that sorted the problem?”

Me: “Have you been getting problems?”

Manufacturer: “Erm… no, erm… Nobody else has reported any problems.”

Me: “Well, our gritter is fine now.”

Manufacturer: “Was it the modification that fixed it?”

Me: “It was.”

Manufacturer: “Could you email us the details of the modification? We’d like to look at it.”

Me: “You don’t need it; you said you had no reported problems.”

Manufacturer: “We, err, don’t. It’s just out of interest.”

Me: “You weren’t interested in the initial complaint, so I’m not interested in showing you the design. Besides, according to you, it’s not needed.”

I hung up, but over the next week, I received many emails requesting the design, with their wording still denying any fault with the product.

The next summer, our company received their new product catalogue. The gritter was no longer listed for sale.