Putting The List Into Listening

, , , , , , | Working | June 9, 2017

(Everyone in our office has a daily quota of calls we need to make. Because we are often very busy with other tasks, if one of us is falling behind that day others who are less busy will help each other reach their quota.)

Supervisor: *recently promoted* “Hey, [Coworker] is behind on her calls and is helping some volunteers right now. I need you to help with her calls.”

Me: “I actually spoke with her 20 minutes ago and am helping with her list right now.”

Supervisor: “Whatever you are working on isn’t a priority right now. You already finished your calls today and she needs help.”

Me: “Yeah, I’m doing that. This is her list I’m calling through right now.”

Supervisor: “I didn’t ask for excuses. Go get a list from [Coworker] and help her out. End of discussion!”

(That supervisor oversaw three different offices and interestingly enough whichever one she was physically in at the time always ended up with the worst production that day.)