That’s Exactly How Contracts Work

, , , , , | Right | February 10, 2018

(I’m a leasing agent for a large community. We often go through the lease paperwork with new tenants that have been working with a different agent previously. On this occasion, I have completed the lease signing and am going through the move-in information, including the first payment.)

Me: “Okay, everything is all set. I just need your certified check for move-in. Your total is $900.00.”

Tenant: “What? The other guy said I only owed $500 for the first month’s rent!”

Me: “Yes, your monthly rent is $500, but you are moving in mid-month, so you actually owe the remainder of this month, plus next month.”

Tenant: “But that’s not what he said!”

(I show him the paperwork that clearly states that if you are moving in mid-month, you will have a prorated charge.)

Tenant: “But that’s not fair! I shouldn’t have to pay that!”

Me: “I’m really sorry if you misunderstood when you leased the apartment, but you do need to pay for the days you live here.”

Tenant: “You are stealing from me! You liar. I’m going to call corporate and get you fired!”

Me: “I’m really sorry you feel that way, but again, you signed the paperwork, and you can’t live here for free.”

Tenant: “Well, f*** you, b****! I guess I’ll just have to read things before I sign them, since you’re all a bunch of liars!”

Me: “Umm, yeah. I actually would recommend reading things before you sign them.”

Putting The List Into Listening

, , , , , , | Working | June 9, 2017

(Everyone in our office has a daily quota of calls we need to make. Because we are often very busy with other tasks, if one of us is falling behind that day others who are less busy will help each other reach their quota.)

Supervisor: *recently promoted* “Hey, [Coworker] is behind on her calls and is helping some volunteers right now. I need you to help with her calls.”

Me: “I actually spoke with her 20 minutes ago and am helping with her list right now.”

Supervisor: “Whatever you are working on isn’t a priority right now. You already finished your calls today and she needs help.”

Me: “Yeah, I’m doing that. This is her list I’m calling through right now.”

Supervisor: “I didn’t ask for excuses. Go get a list from [Coworker] and help her out. End of discussion!”

(That supervisor oversaw three different offices and interestingly enough whichever one she was physically in at the time always ended up with the worst production that day.)