Empty Chairs At Empty Tables, And Empty Heads Around

, , , , | Working | July 5, 2020

My family and I are visiting Krakow for a long weekend. At the end of a long day, we want to grab a bite to eat, so we wander around the city centre to look for a suitable restaurant. It is raining, and not every restaurant is suitable because my sister is a vegetarian and not every restaurant has a vegetarian option on the menu.

After an hour of searching in the rain, we finally spot a “vegetarian-only” type of restaurant, so we quickly hurry inside to get dry and finally eat something. It is empty, but we think nothing of it.

This is also an “order-at-the-counter” type of restaurant.

Brother: “Let me fetch some menus.”

He goes to the counter and the waitress hands him the menus, saying nothing. Everything looks good on the menu, so we take a while to decide our orders. The two waitresses just stand behind the counter, doing nothing. Once we have decided, my brother walks over to the counter to order.

Brother: “Hello! We would like two carrot burgers, three Indian koftas, and one veggie stew, please.”

Waitress: “Sorry, we don’t have any more burgers or stew.”

Brother: “All right, let me go back and change our orders”

He returns, and we take a while to decide again. Again, the waitresses remain doing nothing behind the counter. After our second decision, he goes back to the counter.

Brother: “Hello again! We would like three Indian koftas, two enchiladas, and one soya chops, please.”

Waitress: “Sorry, we have only one portion of Indian kofta left, one portion of enchiladas, and for the rest only soya chops.”

Brother: *Sighs* “All right, let me go back to the table.”

After he explains to us what our options are. We all look at each other and stand up together.

Brother: *Hands back the menus* “We have decided to take our business elsewhere. Have a pleasant evening!”

We went to the Italian restaurant on the other side of the street, in full view of the waitresses. The food there was delicious!

I still do not understand how they could have given us the menus, said nothing, and only when we got to the counter twice admit that they had virtually nothing left! No wonder it was so empty! Worst customer service I’ve ever received!

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Render Unto Caesar

, , , , , | Right | July 11, 2019

My coworker is serving a couple who just came for a coffee. Their bill comes to 16zł. They put exactly 16zł in coins on their table along with an envelope with printed, “Open to see God’s plan for you!”

My coworker huffs and collects the money, then rips the envelope in half.

Two halves of a 100zł bill fall out.

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Some Customers Can Be Truly Calculating

, , , , | Right | February 21, 2018

(I serve a family of five, and they leave a really generous tip. When I am cleaning their table, I find a napkin with notes:)

Notes:

“Waiter was smiling 2%
Menus given quickly +5%
Waiter accurately told approximate time to receiving food +5%
Allergen information +5%
Substitutes offered +5%
Asked about taste only once +5%
Wished a good day +2%”

(Yep. Some customers are really calculating their tips!)

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