Dropped That Sale

, , , | Working | November 14, 2017

(I have just had a meeting at a coffeehouse inside a mall. I am walking back towards the entrance and am passing a phone accessory kiosk when the following happens.)

Kiosk Employee: *calling out* “Excuse me, miss?”

(I keep walking, assuming it’s a sales pitch. He calls after me again.)

Kiosk Employee: “Miss, you dropped something!”

(This is plausible, as I am rather clumsy and scatterbrained at times, so I stop.)

Me: “Thank you! What did I drop?”

Kiosk Employee: “Well, you didn’t actually drop anything just now, but if you had dropped your phone, wouldn’t you want a good case to protect it?”

Me: “Even if I didn’t already have one, I certainly wouldn’t be buying from you after that stunt!”

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Think Before One Flaps One’s Gums

, , , , , | Working | October 24, 2017

(My family and I are on vacation in London. We go to the Great British Beer Festival that happens in August. There’s a little vendor there selling my favorite British candy, wine gums, which I can’t easily buy in the US. I’m fairly certain I have a pretty obvious US accent, having lived there my entire life.)

Me: “I’m so glad I found these here! It’s our last day in London, and I haven’t had any wine gums the whole time!”

Vendor: “You know, we deliver candies all over!”

Me: “All over, really?”

Vendor: “Yeah! We can go anywhere!”

Me: “To the States?”

Vendor: *dejected* “Oh, yeah, I guess not anywhere. I meant within the UK.”

(I was sad, too. I really wanted those wine gums delivered to me!)

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Put The Wrong Foot Forward

, , , | Right | October 9, 2017

(I work in a kiosk in the middle of a mall, and I have stores on both sides of me. I often have customers ask for directions. I am often amused when someone asks me about a store only a few fronts away, but I’m not expecting this one.)

Customer: “Hi! Could you tell me where [Children’s Clothing Store] is?”

(I automatically point to the store front, but words stop short when I realize where I’m pointing.)

Customer: *looks in the direction I’m pointing* “Oh, dear! It’s just a foot behind me, and I just walked by it! I must look like an idiot!”

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Putting The Straightening Saleswoman Straight

, , , , | Working | October 7, 2017

(My sister and I are window-shopping through our local mall, and we happen to walk past several kiosk salespeople with aggressive tactics. We follow proper shopper protocol: don’t make eye contact, don’t even look at the kiosk for more than two seconds if you don’t want to buy anything, and speed-walk away if noticed. However, this one lady at a hair-care booth sees my well-groomed and naturally curly hair and decides to ignore any body language that says I’m not interested.)

Hair Lady #1: “Hey, you girlies ever straightened your hair?” *judgmentally, and directed right at me* “I know you haven’t!”

(I have to restrain my sister from decking her on the spot! Fortunately, the other, obviously better-trained saleslady pulls her aside.)

Hair Lady #2: “Never, ever, try to shame someone into buying your product! What is wrong with you!?”

(We go to that mall on a regular basis, and [Hair Lady #1] has not been back since that incident. Good riddance.)

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Either You’re On Fire Or You’re Fired

, , , , , | Right | October 2, 2017

(As a 16-year-old with her first job, I am still learning what is expected and accepted in the food service industry. I sell cookies in a mall, and we have two locations: the larger main store and the smaller kiosk, down at the other end.  During my third week on the job, I am walking down to the kiosk with my shift leader when we notice smoke pouring out of a shoe store three stores down from the kiosk. Later, after the alarm goes off:)

Shift Leader: “[My Name], I’m going to get the cash drawer, and then we’re going to leave. They’re evacuating this entire wing of the mall.”

Me: “All right, but there’s a customer here. What should I do about that?”

Shift Leader: “Just get rid of them. We have to go.”

Me: “Hi, sorry to inconvenience you, but we can’t sell cookies at this time. The mall’s on fire.”

Customer: “That’s okay, sweetie; I’m just here for some samples.”

(The customer then proceeded to take about five samples, about half a cookie’s worth, and left. And the best part of the entire experience? Two wings of the mall closed and they didn’t shut the mall down. My other coworker kept screaming, “I don’t wanna work in a burning building!”)

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