Your Inability To Listen Is At Large

, , , , | Right | March 22, 2018

(I work at a “snoball” stand that’s pretty popular in the south. We have over 100 flavors. Pumpkin spice is one of the flavors, but no one really orders it unless it is fall, even though we have the flavor all year round.)

Customer: “Can I get a pumpkin ‘snoball’ with condensed milk?”

Me: “Sure, what size?”

Customer: “Condensed milk.”

Me: “What size?”

Customer: “Pumpkin.”

Manager: *to me* “We’ll just give her a medium.”

Me: “Okay, that’ll be $2.50.”

Customer: “It’s supposed to be $3.50, because I ordered a large.”

(At least she was honest about the price.)

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Unfiltered Story #107656

, , , , | Unfiltered | March 21, 2018

(It is my first time in Las Vegas, it is a really hot day and I want something cold. I finally decide to buy a very cool souvenir cup at a small kiosk on he street. I order a non-alcoholic drink and go to pay.

Then the cashier asks to see my ID. I am from Costa Rica so I show her my Cost Rican ID and she starts SCREAMING at me to get out, because I am obviously a minor and have a fake ID. She can’t have minors in the premises.

She keeps screaming endlessly, not listening to a word I say… and not only talk screaming… but like ahhhhhh.

I was so embarased. I was 27.

My mom went later and got me my cup.

They “Fired” Themselves

, , , , | Working | February 14, 2018

(Not long before this story, I took over as store manager. A kiosk opens up in the mall directly outside of my department store. The salespeople are rude and loud, and they aggressively harass customers passing by. They escalate to actually coming into my store to try to sell to customers shopping inside. After several emails to the mall management about this issue go unanswered, I go speak to them myself.)

Me: “I have a written report of every incident. I’m not going to put up with this any longer.”

Mall Management: “Quit pretending this is a big deal. They are only there for six months. Work it out between you and them.”

Me: “This is your responsibility, not mine, to fix.”

Mall Management: “No, and frankly, I don’t want you coming back here to whine unless they set your store on fire!”

(I forward a complaint to my higher-ups, and instruct staff to alert us when there is an issue. I find out that one of the kiosk workers has been using the men’s room downstairs, but I am not allowed to bar them from doing so. The whole time, they are still harassing my customers from the kiosk, yelling into the store. Then, a few weeks later, a smoke alarm goes off. An employee responds to find a small fire, which he puts out with an extinguisher, but the fire department still has to respond. A half-hour later, I walk into the mall management office.)

Me: “I need to complain about the kiosk employees.”

Mall Management: “I told you not to bother me unless–“

(His eyes go wide. A fireman is walking in behind me.)

Me: “Right, and it turns out one of the employees was smoking in our bathroom, set off the smoke detector, panicked, and threw the cigarette into the waste paper basket, catching it on fire. Now, can we discuss how you are going to solve this and the costs incurred?”

(The kiosk’s lease was terminated.)

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Daddy Isn’t Welcome Here

, , , , , , | Romantic | December 14, 2017

(I’m taking orders at the front end of the food stand, while the owner works the grill next to me, and my coworker — a burly middle-aged man — does prep at the back of the tent. I’m a female in my mid-20s, I have a lot of health issues, and my coworkers are a little protective of me.)

Customer: “I’d like one chocolate and one vanilla custard.”

Me: “Great, that’ll be $5. There’s about a three-minute wait. Can I get a name for the order?”

Customer: *winks lecherously* “Call me ‘Daddy.’ It’s pretty loud out here; you might have to scream it.”

Me: “Next customer, please!”

(I keep serving, but I’m thoroughly creeped out. After a few minutes, the guy’s order comes up, and the owner notices me turning pale when he hands the food to me. After a quick explanation, he tells me to go take a break at the back. He then calls up my coworker and they talk briefly.)

Coworker: *bellowing* “Hey, Daddy!”

(The customer walks up, looking nervous.)

Coworker: “Here’s your $5. We are refusing you service.”

Customer: “What? No! I want my food! Make her serve me my food!”

Coworker: “Sir, my daughter is not going to serve you food. My son, on the grill, is not going to make you food. Take your money and get out, a**hole.”

Customer: “F***!” *storms off*

(He left his $5 behind. I got his food AND the money.)

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Their Sales Pitch Has Multiple Spots Of Failure

, , , , , | Working | November 30, 2017

(I am walking through the mall one evening, and as I pass a kiosk set up in the aisle I am approached by a woman trying to sell skin lotion. At the time I am experiencing a severe breakout of cystic acne all along my jaw bone, something that happens to me every three to six months and is only controllable by one product that I already own.)

Woman: “Hello! Would you like a free sample?”

Me: “No, thank you.”

Woman: “But it’s really good for your skin! It would help you!”

Me: “Pardon?”

Woman: “Look: this product is a very good moisturizer. It is also effective at repairing any sort of damage from sunburns or other scarring. It’s a really great product; would you like to try it?”

Me: “No, I’m really not interested.”

Woman: “But it would help with your acne, and scarring!”

Me: *now fuming, staring at the woman*

Woman: “Yes, with your acne you really should use this product! It has all these wonderful features, such as—”

Me: “Does it have an antibiotic?”

Woman: “Pardon?”

Me: “What is the active ingredient that makes it so effective against acne?”

Woman: “I’m a skincare specialist; I know it works wonders on acne, and—”

Me: “I’m really not interested in trying something that will not work.”

Woman: “Well, what do you use?”

Me: “I use a topical treatment that contains clindamycin.”

Woman: “Contains what?”

Me: “Clindamycin.”

Woman: “I’ve never heard of that. This product is—”

Me: “Yes, I’m not surprised you haven’t heard of clindamycin. You are selling a skincare product; you are not a skincare specialist. I have a prescription for my product from a specialist, and I have no interest in buying your product. Please leave me alone.”

(She kept talking, so I just walked away. I have never worked in sales, but I can tell you that trying to snag a new customer by first telling them they have bad acne, and then trying to tell them you know better than they do how to handle it, is pretty harsh.)

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