Dealing With Parents Like This Is No Picnic
I was volunteering at a local community picnic. I didn’t have much choice in my position, but I was placed on the snack station. This station had snowcone machines, cotton candy machines, and a popcorn maker. It was not the most high-tech tech, but it was still nice. I was working with just one other person, and we had some traffic. There were some incidents, like kids adding extra flavouring to their popcorn or throwing ice at each other, but it was nothing that wasn’t manageable — classic kid’s stuff.
Now enter [Kid], who was around five years old. He ordered a cotton candy. I served it to him, and he ate it and left. He later came back and asked how it was made, so I picked him up and asked my friend to make it so I could show it to him.
Then, [Kid] asked if he could touch the heating element that spins and spits out the floss. I told him that it was really hot and demonstrated it with a small drop of water. He then said his hand was not water, so he could touch it. I told him again that it was too hot, and he did not like that. He started crying, but I told him it wasn’t worth finding out, and instead, he could scoop a bit of sugar and have another cotton candy for free. He took his candy and headed out (still crying).
Then, his mother came back with him.
Mother: “My son told me you didn’t let him have the cotton candy.”
Me: “Um, I’m not sure about that because I gave him two — one of which he made himself.”
Mother: *To [Kid]* “Then what’s wrong?”
Kid: “He didn’t let me touch it!”
Mother: “Oh, that’s it?”
She turned back to me.
Mother: “Just let him touch; he’s a kid!”
Me: “Ma’am, it’s a really hot heating element. It melts sugar instantly, so I can’t let him touch it and risk his hand burning.”
Mother: “You have your hand near it, and you are doing fine. It’s just for a few seconds.”
Me: “No, I can’t allow that. I’m sorry.”
Mother: *To [Kid]* “Well, I’m sorry. Maybe another day.”
Kid: “I want to touch it, though!”
Mother: “Another day when he’s not here.”
They then walked away, with [Kid] constantly nagging and tugging on [Mother]’s clothes. My friend and I decided it was done, but he chose to tell the event organizer. God bless him for that.
Around twenty minutes later, the staff told us to turn off the equipment for a while so that we could have our meal. We put up a sign, turned off the equipment, and headed over.
Cotton candy machines are still hot even after you turn them off. Metal is still metal, and metal conducts heat. Around five minutes after we left, [Mother] lifted her kid to touch it. One of the event attendants then screamed at her to stop, which shocked her, and she accidentally forced her son’s hand onto the heating element. Cue [Kid] screaming!
Kid: “AHHHHHH!”
I heard it, ran out of the nearby tent, and checked on him. The event organizers and other attendants brought a first aid kit and helped him. As this was happening, [Mother] started blaming me for the occurrence.
Mother: “Why didn’t you turn it off?”
Me: “I did! You can see the power is off, and it is disconnected.”
The event manager came over.
Event Manager: “I don’t think they are at fault. I saw you picking up your kid, and they told me you wanted to do this before.”
Mother: “Well, he didn’t tell me it would have burned his hand!”
Event Manager: “There are also signs on the side of the machine saying that you should not touch it.”
Mother: “Well, if you’d let him touch it first, this wouldn’t have happened!”
Event Manager: “Are you hearing yourself? Your kid just burned his hand, and you wanted them to let him touch it? At least this time, we are all here, and you are with him.”
Mother: “Oh, so you are blaming me? I paid for the ticket; you should be on my side. My son burned his hand, and you think I wanted him to do it? I wanted him to be able to see the tool. He’s just tall enough to see it.”
Event Manager: “So, you asking them to let him touch it before didn’t happen?” *Gestures to me* “Him telling you that it was hot didn’t happen? The warnings on the device don’t exist? You lifting your son and pressing his hand didn’t happen?”
Mother: “If I weren’t scared, then it wouldn’t have happened!”
Event Manager: “You shouldn’t have had him in that position to begin with.”
The argument then went on for a while before [Mother] backed down and took [Kid] to (presumably) a hospital. [Event Manager] and most of the attendants were on our side. Wanting to touch a heating element was not something I even imagined was a possibility, let alone from a parent.
PS: At the end of the event, both of us (my friend and I) were given some marinated chicken to take home for our transgressions!
