That Girl Is Trouble… For The Customers

, , , , , | Working | February 21, 2019

(I work at a kiosk inside of a mall. This particular kiosk is even smaller than many other types of kiosks, so it’s exceedingly rare for there to be two or more employees at the same time. I have just handled a customer complaint, and after my attempt to remedy the situation, I get a call from my boss.)

Boss: “Hey, just calling to check how things are going.”

Me: “Yeah, I encountered a little problem not too long ago. Who was working last Saturday?”

Boss: “I was.”

Me: “Sorry to ask, but are you 100% sure? You didn’t hire anyone new or anything?”

Boss: “No, why?”

Me: “Well, a customer just complained about something that happened last Saturday. I’m having a hard time believing it was you because it’s not likely you would’ve made this kind of mistake, and the customer was complaining about a female employee. I thought we were all dudes here.”

Boss: “Did you say a female employee? Oh, g**d*** it. Not again!”

(It turns out his girlfriend visits him at the kiosk to hang out, and when he steps away to go to the bathroom or grab lunch from the food court, she approaches every passing mall patron very aggressively. Of the few sales she manages to obtain, she doesn’t explain the products or the kiosk’s policies adequately, causing frustration to the customer down the line. My boss still isn’t sure why she does this, because she isn’t getting paid for this work, and he has asked her, multiple times, to stop.)

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The People That Spam Was Made For

, , , , , | Right | November 15, 2018

(I work in a cell phone kiosk. A customer comes in to reset his email password. He is an older gentleman and has mentioned in passing that he is married.)

Customer: *almost whispering* “So, those pop up ads with the cute girls… Those aren’t good, right?”

Me: “No, sir, they’re a scam.”

Customer: “Well, my friend said they were trying to steal from me.”

Me: “Yes, that’s correct.”

Customer: “Well, I just wanted to be sure. Are you sure I shouldn’t click on those pop-ups?”

Me: “Yes, I’m sure.”

Customer: “How do I see the porn in my email?”

Me: “…”

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Unfiltered Story #122127

, , | Unfiltered | September 26, 2018

(Note: the mall kiosk I was in was located next to some vending machines. This led to many requests for change, which I wasn’t allowed to give)

Customer: (As I’m restocking inventory) Hi, I need ones for the machine. Can you break my 5?
Me: Oh, I’m sorry, but I can’t. Store policy says I can’t open the register unless I’m doing a sale. The food court is just around that corner though.
(He walks off, so I return to what I was doing, thinking that’s the end of it. Suddenly he’s in front if my face again.)
Customer: You CAN’T or you WON’T?! There’s a difference!
(He storms off before I can reply. He must have gotten change from somewhere, because a few minutes later he walks by again)
Customer: You’re too young to be such a b****!
(Storms over to the machines while I crack up laughing. Too bad he didn’t listen to me before. He could have gotten his soda a lot cheaper in the food court!)

Let’s Finnish While We’re Ahead

, , , , | Right | September 4, 2018

(I’m the stupid customer here. I’m a Dutch tourist in Helsinki, having a particular nasty vacation due to not picking the right travelling companions. I’m at a kiosk looking at some souvenirs. I decide on a patch that says, “I love Finland,” and bring it to the counter. Because of my current situation, I’m very tired and quite grumpy. The clerk gives me my price, which I don’t pay attention to because he probably says it in Finnish, so I read it off the screen. I give him the money, and he says something else.)

Me: *low-key annoyed* “Sorry, I don’t speak Finnish”

Clerk: “Was that all today?”

Me: “I told you I don’t…” *suddenly clicks that he spoke English this whole time* “Oh… I’m so sorry!”

Clerk: *smiles* “Long day?”

Me: “Let’s keep it at that.”

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What A Diabeetus, Part 7

, , , , , , | Right | August 1, 2018

(I work as a supervisor in a kiosk at a sporting complex. This happens during our rush when I am at the other end of the kiosk. I have had type 1 diabetes since I was two, for eighteen years now.)

Customer: “I would like to talk to the supervisor.”

(I turn and see [Coworker #1] waving me down.)

Me: “Sir, I am the supervisor here; what seems to be the problem?”

Customer: “Do you have any drinks that are sugar-free? I’m diabetic and I can’t have sugary drinks.”

Me: “We have Coke Zero, Diet Coke, and water, sir.”

Customer: “Nothing else?”

Me: “I’m afraid not, sir.”

Customer: “You should have other sugar-free drinks! This is discrimination against me; you’re discriminating against diabetics.”

Me: “Sir, I can assu—”

Customer: *cutting me off* “Do you know what it’s like to have diabetes?”

(He launches into a rant of rhetorical questions about having diabetes. It lasts a couple of minutes, drawing the attention of everyone in line. I haven’t been able to get a word in since he started, but I can’t serve the queue until he is finished. So, I wait for him to take a breath.)

Customer: “And you don’t know what it’s like to have diabetes. I’ve had it for five years; I deserve some respect for that, but no, there are no sugar-free drinks because you don’t know.”

Me: *with a slightly raised voice* “I’ve had it for eighteen years.”

(He freezes, and it’s like the entire queue holds its breath as I smile and continue.)

Me: “Now, is there anything I can help you with today, sir?”

(He shakes his head, looking meek.)

Me: “Very well. The register is right behind you, and I hope you enjoy the game.”

Related:
What A Diabeetus, Part 6
What A Diabeetus, Part 5
What A Diabeetus, Part 4

 

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