Ringing Some Alarm Bells

, , , , , , , | Right | July 19, 2018

(I work for a retail company specializing in high-quality body jewelry. We operate out of stores and kiosks located in malls. This customer browses our kiosk on a relatively quiet Wednesday night, about 15 minutes before closing. NOTE: she has no visible piercings, and is dressed in jeans and a t-shirt.)

Me: *specific but friendly company greeting* “How are you tonight?”

Customer: “I need a new ring.” *playing on phone*

Me: “Great! Were you looking for a ring for a piercing, or a finger ring?”

Customer: *seemingly disinterested* “I don’t know! Just a ring!”

Me: “Okay, unfortunately we don’t carry finger rings here but—”

Customer: *slams phone on counter* “Why do you keep talking about finger rings?! I obviously need piercing rings!”

Me: “I apologize for the confusion. All right then, what gauge—” *girth of jewelry* “—are you looking for?”

Customer: “Uh… I don’t remember.”

Me: “No worries; that happens all the time. If you have a spare piece of jewelry, you can always bring it in and we can measure that one. Or you can remove your current piece in the bathroom and bring it to us.”

Customer: “I only have the one piece of jewelry! I don’t want to take it out unless I know I have a new one. Can’t you just measure it yourself?”

Me: *reluctant because it’s not recommended* “I can try, but only if it’s a clearly accessible piercing. There’s a lot of kids in here, and anything we show must be kid-friendly.”

(I turn to grab my callipers and hear a zipper unzip loudly. I spin back around to find my customer sitting on the floor, attempting to take off her skinny jeans in the middle of the mall hallway.)

Me: *alarmed* “Ma’am, please don’t take your pants off!”

Customer: “But you need to see the piercing!!”

Me: “Ma’am, where exactly is this piercing?”

Customer: “Well, obviously, one of those!” *points into her jeans*

Me: “I’m sorry, ma’am, but I told you it has to be easily accessible and basically child-appropriate. I can’t have you remove or show that piercing in the mall.”

Customer: “Oh, please! They’ll all know what it is soon enough. Just measure this!” *begins unzipping again*

Me: *firmly* “Ma’am, I need you to stop. I cannot help you with this today. You can either take the piece out and bring it inside a sealed ziplock bag, or you can phone your piercer and ask if he knows the gauge.”

Customer: *pleading* “Please? Just this once? I’m so excited for a new piece!”

Me: “I’m genuinely sorry, but those are your only options.”

Customer: *disappointed* “Oh, man, okay. I guess I’ll just come back tomorrow, and then you can put the new piece in for me!”

(She turned and walked away before I could point out that we were in the middle of a hallway next to the food court, and beside a number of children’s stores. There was no way we could do jewelry changes at my location. It was now twelve minutes AFTER closing. She returned again three separate times more to argue the point with managers.)

Coming To A Dis-Cord

, , , , , | Right | July 7, 2018

(I am a manager at a cell phone kiosk. It’s a slow day, and a middle-aged lady comes looking around the cord displays. After a few minutes of looking, she comes to my desk.)

Customer: “Can you help me?”

Me: “Sure! What do you need?”

Customer: “I need something.”

Me: “Yes?”

Customer: “I need a cable.”

(Long pause.)

Me: “For?”

Customer: “A cell phone.”

(Another long pause.)

Me: “Which cell phone?”

Customer: “The one that you call with?”

Me: “Yes, I know what it does, madam. Which make?”

Customer: “Apple.”

Me: “All right, what kind of cable do you need? Charging? To connect to the TV?”

Customer: “Yes.”

Me: *trying very hard not to scream* “I meant which one?”

Customer: “Stop badgering me with questions! Do you not understand what I wanted?”

Unfiltered Story #114596

, , | Unfiltered | June 13, 2018

(I manage a family run kiosk in a mall. The name of the business is Kalya’s, but people misread it as Kayla’s everyday. Kids usually try to take pictures in front of the logo until I point it out)

*girl poses, pointing at the name while her friend snaps a picture

Me: guys it says KAL-ya, not KAY-la.

Girl #1: *snotty look* well it’s not my fault you spelled it wrong! Fix your sign!

Me: it’s not spelled wrong, you just can’t read.

Girl #2: *blushes and pulls her friend away

Racism Versus Geography

, , , , | Working | May 7, 2018

(I am visiting a friend in Scotland. We have been shopping for food for my visit. I stop by the kiosk on our way out. I am black.)

Me: “Can I get [Cigarette Brand], please?”

Cashier: “Pardon?”

Me: “[Cigarette Brand]?”

Cashier: “Sorry, I can’t understand your accent. What country are you from?”

Me: “Manchester, England.”

Cashier: “Oh.”

(She had zero issue understanding me after that. I told my friend once meeting him outside.)

Friend: “She’s a bit like that with everyone she doesn’t know who isn’t white. Once she knows you, though, she’s fine. We’ve all complained about her, but she’s the manager’s mum or something.”

Me: “Why do you shop there if you know they employ racists?”

Friend: “Because the nearest [Supermarket #1] to this one is 20 minutes away. I’m not going to [Supermarket #2]; they’re too expensive.”

(I couldn’t argue with that, given he was a university student on a budget. Still, it was a bit shocking.)

They Have A Spotty Sales Record

, , , , | Working | March 22, 2018

(I’m about 16, and my self-esteem is at an all-time low. My family and I are doing Christmas shopping, so we’re walking through a mall. I walk by a kiosk that offers a brand-name acne wash “cure.”)

Attendant: “Oh, my God! Look at your face!”

(Way not to make me want to buy your product.)

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