A Good Attitude Makes The Oatmeal Go Down Easier
I’m an undergrad, living in the university dorm. We are required to pay far too much for dining hall food, so I’m there a lot to get my money’s worth. The dining hall is terrible — chronically understaffed, spoiled food, etc. I could go on, but that’s not the point of this story.
A young lady was working the brunch rush on her own, and I hadn’t seen her before. She was being more diligent than most, maybe because she wasn’t yet resigned to the futility of effort in a place that sets you up to fail.
I looked at the overly dry, crusty, congealed oatmeal. (Yes, I’m the person who relies on oatmeal. I’m autistic, so the lack of texture and the sameness allow me to eat.) My wrist hurt due to a chronic disease, so I knew I wouldn’t be able to scoop it.
I’ll call the student worker Angel here.
Me: “Excuse me. Would you be able to mix some hot water into this?”
Angel: “Oh, sorry, could you repeat that? What about hot water?”
Me: “Oh, actually, you’re too busy… Would you mind scooping some oatmeal in my bowl? My wrists hurt.”
Angel: “Sure!” *Does so* “What was the hot water for?”
Me: “The oatmeal dries out, so they mix in hot water. But I’m adding oat milk, so this is perfect.”
Angel: “Okay. Let me know if you need anything else!”
I returned a few minutes later, and she was still the only worker in sight.
Me: “Excuse me, um, are there any other workers around? You are really busy, but I want to ask someone to make coffee.”
She looked around helplessly and told me she’d try to find someone. I sat down to eat. Sometime later, to my surprise, she came to find me in the dining room.
Angel: “Did you still need help with coffee? What kind did you want? I’ll go get it if you tell me how you take it.”
Me: “Oh, I can get it myself. It’s just that it was empty. Well, I think only the regular was empty.”
Angel: “OH! Oh, we are out of coffee. Okay.”
The consideration to help me without prying as to what my medical condition was, and going above and beyond to try and take my coffee order while she single-handedly ran a cafeteria at, like, eighteen blew me away.
I went to go ask her name and ask what she liked from the student store so I could get her something. She expected me to complain about the wait for coffee and was totally thrown off.
She was so flattered and pleased that I appreciated her, and she told me my words were more than enough. Her whole body language changed, which was very rewarding to see. Now I know her name, though, and can say hi when I see her!
Related:
Who Peed In Her Uncooked Oats?