Her Death Threats Are Going Down The Toilet

, , , , | Right | April 22, 2019

(I’m working the third shift at a gas station. You have to have a key to unlock our bathroom. Someone either stole the key or misplaced it yesterday, as it is nowhere to be found, and I’m informed of this when I clock in. My coworker, whose husband owns the restaurant attached to our station, gives me the key to the back door to use if I want to lock up and use the restroom at any point. I don’t use public bathrooms unless it’s a necessity, though, so it won’t really be necessary. So far, everyone I’ve explained the missing key to has been okay with it and made no complaints or arguments, until this fine young woman walks in close to the end of my shift.)

Customer: “Can I get the key to your bathroom?”

Me: “I’m sorry, ma’am, I haven’t been able to find it all night; someone either lost or misplaced it.”

Customer: “I just used it the other day. Why are you lying?”

(I’m kind of taken aback at this, as no one has been hostile about it.)

Me: “Yes. Apparently, it was lost some time today, and I don’t have a key until the manager comes in at six.”

Customer: “I’m calling corporate right now on your a**! I know you are lying, you racist [flurry of actual racist words and cursing]! They’ll know if your bathroom is actually locked and where your key is, and they’ll tell me!”

Me: *in overly-nice customer service tone* “Sure, you are welcome to do that, ma’am.”

Customer: “You are just plotting against me because I’m black and you don’t want me to use your white-privilege toilets! How do you use the bathrooms if you are here all night?!”

Me: “I don’t use public restrooms unless it’s an emergency, ma’am.”

Customer: “YOU ARE A LIAR! WHY ARE YOU LYING?! EVERYONE USES PUBLIC RESTROOMS, AND YOU CAN’T WORK HERE ALL NIGHT AND NOT USE THE BATHROOM!”

(She stood there for a good twenty minutes, tapping away on her phone, never making a call, and then she stormed around the store continuing to shout that she was calling corporate. She finally came up to the register to pay for her one item, still screaming at me that I was plotting against her, and on her way out she threw her trash on the floor, knocked over the trash can, and threatened to kill me. I informed my manager about it in the morning, who told me to just call the police if she tried to come in again. She also phoned the woman’s workplace and informed her boss of what had happened. She worked across the street — where they have a bathroom, by the way — and my boss is friends with her boss, it turns out. I knew her name and job because she had her uniform and name tag both on. You probably shouldn’t be making death threats while wearing those. I’m still not sure exactly why she thought corporate would know about one of the bathrooms, either, in the thousands of stores they own worldwide, or what they would do about it.)

Doing A Disservice To Customer Service, Part 5

, , , , , , | Working | April 15, 2019

(My husband retired from the military with twenty years of service in the military version of customer service for various functions last year. He currently is an operations manager for the contractor that provides housekeeping and food service for the local hospital. All told, he has over forty direct reports. He is shopping at a major general store type retailer before work one day. The store manager is the only one on duty and she refuses to check him out before she does anything else. My husband walks up to the counter and no one is there for several minutes.)

Husband: “Can I get some help here?”

Store Manager: “Just a minute!”

([Husband] patiently waits. Five minutes pass by and no one has come to the counter. He asks again, a little more forcefully.)

Store Manager: “Can’t you wait?!”

Husband: “No! I am going to be late for work!”

(The store manager then proceeds to come to the front of the store and goes into an office to count tills instead of servicing my husband.)

Husband: “This is poor customer service! What could be more important than servicing a paying customer?”

Store Manager: “What is wrong with you? Don’t you know how customer service works?!”

Husband: “Uh… yeah, I do! I spent twenty years in the military doing customer service for shipping and receiving, and I would never treat a customer the way you did to me!”

Store Manager: “But you didn’t supervise anyone!”

Husband: “I was a Master Sergeant in the Air Force. I sure as heck supervised people! At one time I had over sixty people under me. I am now the manager of over forty people who provide services at [Local Hospital]! If any of my employees treated someone the way you have done to me, I would fire them as soon as possible!”

Store Manager: *checks my husband out* “Why don’t you call corporate, then?”

Husband: “I’m not dealing with your attitude! Don’t expect any more business from my wife and me. I am also telling [Local Veterans Group] not to shop here because you are so disrespectful.”

Related:
Doing A Disservice To Customer Service, Part 4
Doing A Disservice To Customer Service, Part 3
Doing A Disservice To Customer Service, Part 2

Fret About The Wet

, , , , | Right | April 4, 2019

(It’s about 4:00 in the morning and I’ve just finished mopping the store so it’s clean for the next day to start. I have several of the bright yellow “Caution: Wet Floor” signs spread throughout the very small store, including right when you walk in the entrance. A lady comes in and sees me putting the mop and bucket to the side as she comes in and starts talking to me. She is standing directly next to one of the bright yellow signs.)

Customer: “Excuse me. The floor is wet.”

Me: “Yes, ma’am, it is; I just finished mopping.” *gestures to the mop and bucket I’m still pushing to the side*

Customer: “But the floor is wet. I thought you should know the floor is wet.”

Me: “Yes… I just finished mopping, ma’am. And that is why there are also wet floor signs up.”

Customer: “Well, you should do something about the floor being wet. At least warn people or put up signs.”

(I’m just baffled, and I think about pointing out the wet floor signs again, but I realize she isn’t listening to me, anyway, so I just smile and go back up to my register where I wait for her to check out.)

Customer: *upon leaving* “Make sure you put up some signs or cones about the floor or someone could sue your a**!”

Unfiltered Story #146026

, , , | Unfiltered | April 4, 2019

Although I work in a college town, our menu items are fairly expensive and we generally cater to an older customer base. I’m the crew trainer, and have worked at this job for two years. I’m working the drive thru.

Me: “Thank you for driving through (Our Resturant), My name is (Name), may I take your order?”

Customer: “I’d like a burger with only mustard, pickle, extra extra onions, French fries, and..” She begins ordering a large and complicated order.

Me: “Okay, ma’am, and just to be sure, we don’t sell French fries here. We have seasoned or waffle fries- which one would you like tonight?”

Customer: *yelling now* “I SAID I want a burger only mustard, pickle, extra extra…”

She proceeds to shout the entire order, and ordered French Fries again. I wait until she finishes before trying again.

Me: “Okay, ma’am. I’ve got that. Except would you prefer the seasoned or waffle fries?”

Customer: “I said FRENCH FRIES.”

Me: “Yes ma’am, I understand, but we don’t have French fries here. We have seasoned or waffle. I want to make sure we get your order perfect.”

Customer: “FRENCH FRIES. I WANT FRENCH. FRIES. I don’t know if anyone’s told you how terrible you are at this, but this is the worst service I’ve had here.”

Me: *giving up and ringing her in for waffle fries, as they taste exactly French fries.* “Okay, thank you, ma’am, that will be (total).”

She called back later to complain that she’d gotten the wrong fries, wanted a full refund, and my name to give to corporate. Luckily, my manager had heard the entire thing and backed me up.

Unfiltered Story #145494

, , | Unfiltered | March 29, 2019

I work in a fabric store that has a senior discount promotion on certain Wednesday every month. We even have several large signs posted throughout the store giving the specific dates for that month.  I am the MOD on duty when this happens.
Customer, at the register making a small purchase of some thread” ”  And I want my discount too.”
Co-worker:  I’m sorry do you have a coupon?
Customer:  No , but I get the discount.
Co-worker:  Was the thread on sale?  It’s not ringing up that way.  I can go check though.
Customer:  It’s not on sale.  But I want the discount.  I’m entitled to it. Stop being so stupid and just give it to me.
I decide to step in.
Me:  What seems to be the trouble?  Can I help.
Customer:  Your cashier is so stupid,  She won”t give me my discount. If you advertise it, you have to give it to me.  It’s the Law.  I can report you.
Why are you all being so stupid?
Me:  Well Ma’am if this is ringing up wrong, we can fix it
Show me the sign and I’ll see what is wrong.
Customer lead me to the sign all the while telling me how stupid we all are and how lousy customer service is and  how we are all trying to rip her off.
Customer (pointing to sign on door for senior discount)  There it say senior discount, you have to honor it.
Me:  Yes Ma’am and if you come  back on the right dates we will certainly give you the discount.
Customer:  Well why can’t I have it now.  Do you have to be stupid to work here.  Why do I have to come back for the discount.
Me:  Well, for starters the senior discount is only offered on certain Wednesdays each month.
Customer:  So?
Me: Well Ma’am, today is Friday.
Customer:  Oh, well then.
She turned red, paid for her items and practically ran out of the store.
Stupid us, we can at least read.

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