Unfiltered Story #105961

, | Unfiltered | February 23, 2018

(I where contacts, and I’ve had problems with seeing using my contacts for a while now. It has finally gotten to the point where I can’t stand it and go to the eye doctor to get my prescription checked. A student does the actual exam and finds my new prescription, and I can already tell a difference. She leaves and the actual doctor comes in.)

Doctor: *takes a look at the paperwork the student completed* “Well it looks like your prescription stayed the same, so you can just order some more of the same contacts.”

Me: *shocked* “Really? I’ve been having double vision and I can’t focus my eyes at a close range very well.”

Doctor: “Nope, it’s the same. Are you sure you’re having problems?”

Me: “Yes, I’ve also been getting headaches from straining my eyes to focus.”

Doctor: *repeats the exam TWICE to find my eye prescription* “Well I found the same thing she did, which is a slight decrease in prescription in your right eye. This is very unusual since eyesight doesn’t normally get better with time, so I think your prescription should stay the same.”

(We go back and forth a few times, with me insisting that I need a change. It’s very unusual for me to advocate for myself this much, but I really can’t take the eye strain anymore so I KNOW I can’t stay with the same prescription. He finally agrees to let me try the lower prescription on a trial and come back in two weeks to see how I like it. The trial contacts have to be ordered by the receptionist, and I notice the doctor go around and point to the screen and tell her to “order these instead,” but I don’t think anything of it. I go back in a week when they come in. The receptionist hands me the trial contacts and I have a look at the prescription number.)

Me: *confused and irritated look on my face*

Receptionist: “Is something wrong? You look confused.”

Me: “These are supposed to be trial contacts for a new prescription. Why are they the same as my current contacts?”

Receptionist: *takes the contacts back, looks at her computer and back at the contacts and starts getting flustered* “Urm, I don’t know, let me look at this…”

(She eventually gets a different doctor in the practice to come look at my file. The other doctor takes one look at my file, immediately goes to get me the correct contacts, which DIDN’T have to be ordered, and tells me to come back and see her instead of the first doctor. At my appointment with her she tells me that my prescription should actually be even lower than the first doctor prescribed. The only conclusion I can come up with is the first doctor didn’t believe me and was trying to trick me into staying with the same prescription, twice! First doctor, why was it so hard for you to believe I couldn’t see?!)

Want It To Excess

, , , , , | Working | February 19, 2018

(It’s early in the morning but I see a [Fast Food Place], and I get hungry for my favorite ice cream dessert, a chocolate-dipped cone, and go inside.)

Me: “A medium, chocolate-dipped, vanilla cone, please.”

Employee: *goes to stir the chocolate used for dipping* “This hasn’t been turned on long; it might not be ready yet, but I’ll give it a try.

(The employee dips the cone in and pulls it out with a MASSIVE chocolate coating, much more of than I’ve ever seen before. I immediately fantasize about biting into such incredibly thick chocolate.)

Employee: “I don’t think this will work.”

(They turn the cone upside down over the chocolate warmer and shake it to remove excess chocolate. But, the weight of the chocolate causes the whole ice cream top to break off from the cone and fall into the chocolate. I feel a shock of disappointment.)

Employee: “I’ll try that again.”

(The employee starts to make another cone, and I feel encouraged. They dip it in the chocolate and it comes out, again, with MASSIVE chocolate coating, and they start to gently shake excess chocolate off.)

Me: “That’s okay like that.”

Employee: “I need to get the excess off.”

Me: “I’m okay with it.”

Employee: “But I need to get the excess off.”

Me: “Really, it’s no problem like that.”

Employee: “But the excess chocolate needs to come off.”

Me: “Really, I don’t mind. I’ll take it like that.”

(One final shake, and the ice cream and chocolate coating break off and fall into the chocolate.)

Employee: “Sorry. It’s just not hot enough yet. If you come back later we can make it for you.”

(I know I’m too old to care about an ice cream cone, but it felt like a tiny part of me died that morning.)

Sizes Tend To Flip And Flip

, , , | Right | January 12, 2018

(I work as an apparel associate. We tend to have specific employees who work the shoe department, but currently they’re both on lunch due to poor scheduling. My coworker gets a call for a customer needing assistance in the shoe department.)

Coworker: “[My Name], can you go to shoes?”

(I go to the shoe department and find the customer needing help pretty quickly. He’s a middle-aged man standing in the ladies’ sandal aisle, looking confused.)

Me: “Can I help you with anything today, sir?”

Customer: “Yeah, I was looking for a pair of flip-flops for my wife, but I’m not sure what to get her.”

(I proceed to show how our flip-flops are sized small, medium, and large, so there’s so leeway in sizing them.)

Me: “Do you know what size shoe she generally wears?”

Customer: “Well, she’s about your height. What size do you wear?”

Me: “Sir, height and shoe size don’t have any real connection.”

Customer: “What are you talking about? Of course there is. Now, she’s your height; what size should she wear?”

(Realizing he didn’t get it, I got him a pair of mediums and very carefully explained our store’s return policy to him. I’m guessing he’s never paid attention to how different shoe sizes are between people of the same height!)

Technically Speaking, You’re A Jerk

, , , , , , | Right | January 12, 2018

(I work for a cable company in their Internet repair team. When your Internet breaks, I’m the one you call. This customer in particular claims she has called six times in the past week; reading through the memos on her account, it has only been three times. Regardless, she starts the call with an attitude.)

Me: “Thank you for calling [Cable Company]. My name is [My Name]. How can I help you today?”

Customer: *obviously elderly* “What is your name, your employee ID, and where are you located?”

Me: “I’m [My Name], located in Louisville, Kentucky, and my ID is [ID number].”

Customer: “Well, I don’t even know what you think you can do. My Internet is down again, and I just had four technicians out this week!” *she has not*

Me: “I’m sorry to hear that, ma’am, but I’d be very happy to assist you in getting your Internet back up and running.”

Customer: “Well, I doubt you can, but my information is [Name, Address, security code, and phone number].”

Me: “Thank you, ma’am. I’ll be happy to look this up.”

(I pause while I look through her information. I realize that when she was given a new modem the tech didn’t put it in the system that makes it work.)

Me: “Well, ma’am, I see the issue here; it seems that your technician didn’t—”

Customer: “MY TECHNICIAN DID EVERYTHING HE WAS SUPPOSED TO DO! I WATCHED IT WITH MY OWN EYES!”

Me: *holding headset off of my ears* “Ma’am, maybe it was a mistake—”

Customer: “THERE IS NO MISTAKE! I KNOW THE TECHNICIANS AROUND HERE! THEY WOULD NEVER MAKE A MISTAKE!”

Me: “Ma’am, it’s possible that he didn’t—”

Customer: *continues ranting about how she knows all about everything Internet*

Me: “Ma’am, I have told you quite a few times now exactly what I am seeing in front of me—”

(The customer interrupts me again, ranting and raving about how she knows everything about my job. I have given up at this point and just proceed to fix the problem without trying to explain what is wrong anymore.)

Me: “Ma’am, can you restart your computer for me, please?”

Customer: *shuts up finally* “Okay, it’s restarting.”

Me: *waits for her computer to come back up* “Okay. Can you open your browser, please?”

Customer: “Oh, look! I have Internet connection! How did you do that?”

Me: “Ma’am, that provisioning issue I tried to tell you about? I fixed it, and now you’re connected. If you have no further questions for me, thank you for calling [Cable Company]. Please remain on the line for a brief survey.”

(I have never been happier to hang up and go to break, which she also made me 15 minutes late for.)

A Bit Of “Friendly” Advice

, , , | Right | January 3, 2018

(I work as a cashier in a popular grocery store chain. I’m on the express checkout, which is a limited-items register. Since we are so busy most people are way above the limit. An older gentleman who is a frequent customer of mine comes to my line.)

Customer: “Hey, [My Name]! Glad you’re here today! I could really use your help.”

Me: “No problem! Between you and me, that’s why I’m here. What can I do for you today?”

Customer: *whips out two different types of condoms* “I have a friend coming over, and it’s been so long since I’ve had to buy these. And now there’s so many varieties it’s unreal. Which would you recommend?”

Me: “Uhm… well… I’m not quite sure. Don’t they all have the same effect really? I mean, and I don’t mean to be rude if I am but, aren’t you too old to have kids?” *he’s in his mid 60s*

Customer: “You know, I questioned that myself. BUT you can never be too safe. Now come on, which ones are best?”

Me: ” Mr. [Customer], I really couldn’t tell you. Go with the purple box; it’s pretty.”

Customer: “Are you serious? I How could you not know?! Are you some sort of lesbian or something?!”

Me: “Actually—” *pulls out my phone and shows him my lock-screen, which is in fact a picture of my girlfriend of three years* “I am, Mr. [Customer].”

Customer: “Oh! Well, congratulations. I had no idea. I’ll go with the purple box!”

(I finally finished checking him out, all the while him talking about his “friend.”)

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