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Invisible Disability, Visible Rudeness

, , , , , , , | Friendly | January 24, 2023

I’m a woman in my thirties with invisible disabilities that make it hard to climb stairs at the best of times. As it’s peak hour and pouring rain, I decide to take the lift. I’m waiting with an elderly couple when a woman in her fifties walks up to us. I’m listening to music through headphones and don’t immediately realise she’s talking to me, but then I notice her trying to get my attention. I remove my headphones.

Me: “Excuse me?”

Woman: “The lift is for disabled people.”

Me: “Firstly, no, it’s for everyone to use. Secondly, not that it’s any of your business, but I am disabled. Ever hear of invisible disabilities?”

Woman: “Well… I’m disabled, too!”

Me: “Good for you! I honestly didn’t know being an old b**** was a disability. I guess you learn something new every day.”

I watch her do her best impression of a tomato and gape like a fish for a minute before storming away.

I turn to the couple who has witnessed the whole exchange. They are both laughing.

Me: “I’m so sorry for my language, but she just got to me.”

Man: “No worries, love; if you hadn’t said something, I would have.”

The woman didn’t even look disabled herself.

Invisible Disability, Visible Laziness

Signatures On Tap

, , , , , | Right | January 24, 2023

I work for a company that sends out handymen, plumbers, and the like for people who have a contract with us. I get a call from one of our plumbers.

Plumber: “I’m here with [Client], and she wants a different type of water tap. I have one with me and can do that right away. Can you give me a digital order? I told her it will cost [amount], and I checked her ID. She’s okay with it.”

Me: “Of course I can help with that. May I please talk to her, as well? Then we’ll have her okay on recording.”

The plumber hands over the phone and I check the client’s identity with our security questions. I tell her that if she wants that other water tap, it will cost [amount] and she will receive a bill in a few weeks. I also tell her she needs to sign for the okay.

She gives permission, and the plumber goes to work. The digital order appears on his pad and the sweet old lady signs.

A few weeks later, after the bill is sent, the client calls about it.

Client: “I don’t know why I was billed; I have a contract with you guys! Unbelievable, taking advantage of a weak old lady like me!”

Me: “I’m so sorry to hear that. Let me check. I see it’s about that different water tap you wanted.”

Client: “Well, yes, but I wasn’t informed that it would cost me any money! I wouldn’t have done it if it would!”

Me: “I see here you gave permission over the phone and signed the order, as well.”

I never say people talked to me because if people want to lie, they tend to do that more quickly when they think they are not talking to the same person. Also, I think it’s fun to call them out when that happens. But this sweet old lady couldn’t lie, right? Just a bit scatterbrained, I bet. 

Client: “What? Was that what that was about? Oh, that person on the phone didn’t mention any costs! She held that information from me!”

Me: “I’m pretty sure I did mention the costs, ma’am.” *Silence* “The plumber mentioned the price and I repeated that. I also said you had to sign for it.”

Client: “I never signed!”

Me: “I have your signature right here.”

Client: “That’s not mine!”

Me: “I have your contract with us and the signature is pretty similar. Do I need to ask my manager to listen back to the recording?”

Client: “Well… I… I mean… I hope you sleep well at night, ripping old ladies off!”

She hung up. Of course, there is a possibility she has more going on and might need help, so I made sure I made a note in her file. We cannot act on one incident, but if it happens again, we can contact the right authorities to check up on her.

That Kind Of Prank Never Ends Well

, , , , , , , , , , , | Working | January 23, 2023

At my very first job, we used to have a girl who did bank runs, taking the cash from any cash transactions that we had over to the local bank in a deposit bag, where she would sometimes use what is known as a Night Drop.

One day, [Coworker] went out to do the deposit. Then, she was supposed to come back to help me close the store for the day. This left me to clean, because the walk to the bank was a bit of a distance — our town was very safe, so she had no worries about doing this on foot — and it normally took her a while to get to and from the location.

About twenty-five minutes later, [Coworker] called me and apologized, telling me that she would be late coming back because she had to call EMS to the bank. When she came back, I asked her what had happened, and the story unfolded as such.

[Coworker] arrived at the bank, but there was already someone using the Night Drop, so she waited. While she was standing there, a very good friend of hers saw her at the branch, parked his car, and got in line behind her without her noticing.

Once the other person left, [Coworker]’s friend put a hand on her shoulder and said, “Give me all the money!” You know… as a joke…

Well, [Coworker] whipped around and belted her friend in the face with the deposit bag. Now, this is a vinyl sack with some bills in it, so it didn’t do any damage but it did scare him, which caused him to jump back. As he jumped back, his foot rolled, and he fell down and knocked himself unconscious on a handrail.

[Coworker] had to call EMS, and the police also arrived to take statements and get an idea of what had happened. They agreed that [Coworker]’s friend was an idiot.

In order to prevent him from having to pay impound fees and such, [Coworker] asked the police if she could take his car. I’m not sure what conversation she had with them, but it ended in a “yes”, and she was able to drive back to our shop and then pick her friend up at the hospital the next afternoon when he was released from observation.

The best part was that I got like an hour of overtime because I couldn’t leave the shop unsecured since I wasn’t a keyholder.

Save The Trash Talk For Home, Buddy

, , , , , , | Working | January 23, 2023

I’m a department head in the company I work for. I was showing a presentation to our company before showcasing it to our clients. There were about thirty-five people in the video conference. 

We have an instant messenger for inside the company only. The head of another department didn’t realize they were typing in the video chat and not the instant messenger; they look similar.

Department Head: *Typing in the chat* “I can’t believe this. No one is going to sign for this. What a giant, boring waste of f*****’ time. [My Name] is an idiot who is wasting company time.”

I stopped talking and sat quietly for about twenty seconds while I took a screenshot of that.

Me: *Out loud* “Hey, [Department Head], you can get off the call now.”

Department Head: “Why?”

Me: “Because it’s a waste of your valuable time, and you should go do more productive things with it — like telling Human Resources why you’ve been kicked off this call.”

He started to stutter.

Me: “Either you can call them or I can, but either way, this meeting is not moving forward with you in it.”

He logged off, and we had a meeting the next day with HR about workplace harassment; his personal attack on me qualified. He was silent the entire time.

HR asked what my feelings were, and I said that [Department Head] owed me and the entire company an apology. He had to apologize and ended up with a week of unpaid suspension.

Transitioning Away From Tolerance Of Bigots

, , , , , , , | Right | January 23, 2023

It is a busy sale season, so the lines are long. As a result, some customers are more vocal than others about having to wait their turn. I am serving a customer who appears to be trans. They have indicators that they are transitioning, and they are wearing a trans pride pin.

The customer behind them seems to have noticed, too.

Next Customer: “Not only do I have to wait a f****** age to be served, but I have to be stuck behind this monstrosity?”

My current customer is checking out like they haven’t heard this bigot at all. I chalk it up to the sad fact that they’ve had this all their life and so words like this are just water against oil at this point.

Next Customer: “I know you can hear me, you pervert! Keep your perversions at home, you [trans slur]. Hurry up!”

My current customer pays, throws me a smile, and says:

Customer: “Thanks, and have a great day! Sorry about what’s to come.”

They side-eye the next customer and walk out totally unbothered.

The next customer has their items on the belt, but I am placing aside in my “go-back” pile.

Next Customer: “What the f*** are you doing?”

I point to a sign and read it aloud.

Me: “Customers are expected to be respectful and patient and refrain from abusive language.”

Next Customer: “I didn’t say anything to you!”

Me: “This rule applies to what you say to anyone in the store, sir. Since your behavior is unbefitting of a customer in [Store], I no longer deem you a customer. The exit is just over here.”

Next Customer: “Get me your manager!”

My manager happens to be serving at the next till over. He speaks up.

Manager: “I’m the manager, and I’m also the one that wrote that sign. You either walk out those doors now, or you do so later with the police. Choose.”

Next Customer: “You’re all a bunch of trans-loving w***es!”

Manager: “Which makes us infinitely better off than a miserable little bigot like you. Out. Now.”

The customer stormed off, and I was never so happy about having to do more “put-backs” that shift.