IQ Falls In The West

, , , | Right | August 21, 2010

Me: “All right, sir, in order to get this taken care of we will need to know the manufacturer of brand name of the product.”

Customer: “I’m sorry, I don’t quite understand.”

Me: “The company that makes the product.”

Customer: “I still don’t understand.”

Me: “It will state who makes it on the product.”

Customer: “Oh, I know! It was China!”

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Some Customers You Just Have To Let Slide

, , , , , , | Right | May 14, 2010

Me: “Good afternoon, this is [Cellphone Store]. How may I help you?”

Customer: “I came into your store today and you sold me a defective phone!”

Me: “I’m sorry, sir. What is your full name and phone number so I can pull up your account?”

Customer: *gives information*

Me: “Okay, thanks. I see you bought a [phone]. What seems to be the problem?

Customer: “The keyboard on this piece of s*** won’t come out!”

Me: “Have you tried sliding it the other way?”

*really long pause*

Customer: “Well thanks a lot, b****! Now you made me feel like a f****** idiot!” *click*


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No Charge For This Call

, , , , , , | Right | April 23, 2010

Me: “Thank you for calling Business Care. How may I help you?”

Caller: “Yea, hi. Just a quick question… My phone is about to die. Is there a way you guys can, like, charge my phone on your guys’ end?”

Me: “Uh, no it needs to be plugged in.”

Caller: “Oh, darn, thought there was a way… Are you sure?”

Me: “I’m pretty sure.”

Caller: “Couldn’t you at least try?”


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Not Seeing Or Believing

, , , | Right | April 16, 2010

Customer: “Something’s wrong with my vision. I’m not seeing well at all.”

Me: “Did this happen suddenly, or gradually?”

Customer: “When I woke up this morning, everything is blurry!”

(I look up her file, and see that she had had an exam and purchased glasses in the previous month.)

Me:  “So, even with your new glasses, everything is blurry?”

Customer:  “Well, no. It’s fine with my glasses on. But I have worn them for a whole month! Shouldn’t my eyes be better by now?”

Me: “Ma’am, the glasses make your vision better, but only if you are wearing them.”

Customer: “What kind of a quack doctor do you have there? Thanks for nothing!”

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